06-Feb-2026
A government website registered with the Digital Government Authority.
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Official Saudi government website links end with .gov.sa 

All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the protocol HTTPS For encryption and security..

Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Frequently Asked Questions

Find answers to frequently asked questions about our products, services, and policies.

What should be done if the application is rejected?
If the application is rejected, the applicant must review the reasons for rejection, correct any issues, and resubmit the application. The application status can be tracked through the Etmam platform.

Why does the error message "Sorry, you are not authorized to access the platform." appear on the Balady platform after successfully logging in via Etmam and applying for the real estate developer qualification service?This error message usually appears du
This error message usually appears due to either there is no registered account on the Balady platform, or the commercial registration (CR) is not linked to the user's ID as an owner, manager, or employee of the service provider.

How to modify classification if an incorrect classification was selected during account creation? (For example, changing classification from Real Estate Marketer to Real Estate Developer to apply for the qualification service)
For classification on the Balady platform, users can acquire more than one role
without the need to change or delete an existing role. The only requirement is to
meet the necessary conditions for acquiring the role.
For classification changes on Etmam, a support ticket must be submitted, stating the
reason for the change. The modification will be made by Etmam's technical support
team.

Can companies modify their data in Balady Online?
Company owners or their authorized representatives can access the Balady Business platform and manage their data by logging into the Balady platform, navigating to the services section, and selecting "Balady Business." After clicking "Start Service" and choosing the service provider's profile, the company's main data will be displayed and can be edited by selecting "Edit Profile.

download the user manual

Does the Balady platform provide users with a guide explaining unified login via the National Access system, accessing notifications, previous requests, and other user preferences?
Yes, it is available and can be accessed through the link below:
https://balady.gov.sa/en/services/dictionary

Does the Balady platform provide users with a guide explaining unified login via the National Access system, accessing notifications, previous requests, and other user preferences?
Yes, it is available and can be accessed through the link below:
https://balady.gov.sa/en/services/dictionary

Can companies modify their data in Balady Online?
Company owners or their authorized representatives can access the Balady Business platform and manage their data by logging into the Balady platform, navigating to the services section, and selecting "Balady Business." After clicking "Start Service" and choosing the service provider's profile, the company's main data will be displayed and can be edited by selecting "Edit Profile.

Download the user manual

Can the user access their list of previous transactions or operations on the portal?
Previous requests and licenses can be accessed through the beneficiary's profile by navigating to the "My Requests" page, the "My Licenses" page, or the "Dashboard" page

 

Download the usre manual

Can companies modify their data in Balady Online?
Company owners or their authorized representatives can access the Balady Business platform and manage their data by logging into the Balady platform, navigating to the services section, and selecting "Balady Business." After clicking "Start Service" and choosing the service provider's profile, the company's main data will be displayed and can be edited by selecting "Edit Profile."

Download the usre manual

Does the portal and its affiliated systems enable the user to modify their data?
User data can be modified by logging into the Balady platform, navigating to the profile, and selecting the "Edit" option

 

Download the usre manual

Feedback and Suggestions

We welcome your inquiries and feedback regarding the government services. For any suggestions or comments, please fill out the required information.

Contact Us

Last update date: - Saudi Arabia
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