07-Sep-2026
A government website registered with the Digital Government Authority.
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Frequently Asked Questions

Find answers to frequently asked questions about our products, services, and policies.

Can users view underground database layers owned by utility agencies and coordination offices?
Yes, users affiliated with the relevant utility agency or coordination office can access underground database layers via the interactive permit/request map based on their geographical scope.

What is the Interactive Map?
The Interactive Map is one of the services within the Excavation Platform, allowing users to view authorized excavation routes within a specific geographic area. Users can filter results by excavation status, utility type, excavation type, street closure status, excavation method, and excavation duration category. Additionally, users can apply a visual distinction filter, enabling color-coded map visualization based on selected criteria. Users can also view detailed technical information about a selected excavation route by clicking on it.

Can users access geospatial data layers of the service-owning entity and the coordination office?
Yes, users from the service-owning entity or coordination office can access the geospatial database layers via the Permit Interactive Map or Requests Interactive Map, based on their authorization.

Is there a difference in fees between a regular excavation permit and a pre-coordinated excavation permit?
No, there is no difference in fees between a standard excavation permit and a pre-coordinated excavation permit. However, obtaining a multi-coordination report currently does not incur any charges.

Will the applicant be notified to submit a request for a pre-coordinated excavation permit before the work site validity expires?
Yes, three notifications will be sent to the applicant reminding them to submit a request for a pre-coordinated excavation permit when the site is nearing its validity expiration.

Are weekends and official holidays included in the coordination period?
Weekends and official holidays may be included or excluded from the coordination period depending on the settings of the Coordination Office at each municipality.

What is meant by coordination and approval entities?
These are relevant entities that must be consulted for opinions on major project coordination. Their input may directly impact the approval or rejection of the request, categorizing them as an approval entity, or it may be advisory only, categorizing them as a coordination entity. Usually, coordination entities are the same as project-owning entities. Approval entities may vary depending on the nature of the request and the main municipality, but the (Project Coordination Office) remains the primary approval entity for all types of requests.

What is the purpose of the site reservation cancellation service?
This service allows users to cancel their current mobile cart site reservation (whether in a municipal incubator site or a municipal route).

Can a new site be reserved after canceling the current mobile cart site reservation?
Yes, a new site reservation can be made after canceling the current reservation.

Is it necessary to enter all details of the deceased when inquiring about a grave?
No, only the name or part of the name is sufficient for searching. However, to narrow down search results, it is recommended to use additional details such as ID number or date of birth.

Feedback and Suggestions

We welcome your inquiries and feedback regarding the government services. For any suggestions or comments, please fill out the required information.

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Last update date: - Saudi Arabia
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