04-Apr-2026
A government website registered with the Digital Government Authority.
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Official Saudi government website links end with .gov.sa 

All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the protocol HTTPS For encryption and security..

Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Frequently Asked Questions

Find answers to frequently asked questions about our products, services, and policies.

Are excavation permit violations related to cable cuts under the Communications and Information Technology Commission (CITC) distinguished in the system?
Yes, violations related to CITC cable cuts can be viewed in multiple sections of the excavation platform:
• Through the "Permit Compliance Status" filter on the Excavation Permits screen (users can search for all violations, only CITC cable cut violations, or permits without recorded violations).
• Through the "Violation Type" filter on the Monitoring and Quality screen (users can filter for all violations or specifically CITC cable cut violations).
• Through the interactive permit map, where compliance status is visually marked. When clicking on an excavation path, its details are displayed, showing whether there are recorded violations. If none exist, "No recorded violations" is displayed. If violations exist, a link appears for the recorded violation, allowing users to view its details on the Monitoring and Quality screen.

What is the Qarar Company pathway?
It is a low-cost financial performance evaluation for establishments, typically completed within one to three business days. The evaluation methodology is based on financial risk indicators and simplified business risk and governance criteria to issue the certification.

Can engineering offices or contractors access information about the entity providing the technical evaluation score?
Yes, the system displays the following information: entity name, website, required timeframe, and phone number of the entity providing the technical evaluation score based on the sector.

Does the authorization revocation service on Balady include authorization for engineering offices?
No, the municipal electronic authorization service does not include authorization for engineering offices.

Can the authorized representative revoke their authorization for an establishment at any time?
As long as the authorization is active, it can be revoked at any time. If the authorization has expired, there is no need to revoke it as it is automatically considered canceled.

What is the role of the auditor?
Reviewing the work submitted by the certified surveyor.

How can I track my inquiry status?
You can monitor updates on your inquiry via the Balady app/portal or call center. Additionally, SMS notifications will be sent based on the actions taken on the inquiry.

Can I call 940 from outside Saudi Arabia?
No, 940 is only accessible within Saudi Arabia. However, you can contact the landline number from abroad by using Saudi Arabia’s international dialing code.

What types of housing can be licensed?
1. Residential Building: A structure with one or more floors, up to 23 meters high,
containing multiple housing units.
2. Residential Compound: A group of independent buildings (apartment blocks
or villas) enclosed within a secured gated area.
3. Mobile Cabins: Housing set up within projects, movable from one location to
another. These are licensed for the project's duration or a maximum of one
year, with renewal based on compliance.

Can a municipality official employee modify or delete restricted areas?
Yes, municipality officials can add, modify, or remove restricted zones for collective housing through the system.

Feedback and Suggestions

We welcome your inquiries and feedback regarding the government services. For any suggestions or comments, please fill out the required information.

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Last update date: - Saudi Arabia
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