Terms of Use and Disclaimer

Based on the vision and mission of the Ministry of Municipalities and Housing and in pursuit of achieving the objectives of its digital platforms, we strive to provide the best possible services to users of this portal, whether citizens or residents, whether individuals or organizations. This charter defines the most prominent commitments of the portal, which revolve around:

a. Assistance and Support:

The platform includes a section for assisting and supporting the public of beneficiaries. This section provides everything a portal visitor needs in terms of assistance, taking into account that it suits the largest possible number of visitors. For this reason, readable content and multimedia materials in different forms have been provided, in addition to detailed information and links to some forms of assistance such as frequently asked questions, multiple inquiry sections, ease of use, smart phone applications, and others.

b. Privacy and Confidentiality of Information:

The platform places the confidentiality of information of its users and visitors at the top of its priorities. The portal management exerts all its efforts to provide high-quality services to all beneficiaries through the privacy and information confidentiality document.

c. Providing Communication and Participation Mechanisms:

The portal management is committed to responding to and interacting with inquiries received from it through the "Contact Us" page.

The time taken for the homepage and all other pages to be ready for use does not exceed 4 seconds maximum.
The average time for homepage readiness on the portal ranges between 2 to 4 seconds.
The availability rate is 99.95%.
The duration of failures that may occur in a year is 4.38 hours.
The duration of failures that may occur in a month is 21.56 minutes.

Since the platform is committed to providing the best possible services to its customers, there are a number of responsibilities that these customers bear to ensure they receive the benefits as outlined by the portal management. The following are some details regarding customer responsibilities to the portal:

By using the Balady platform, you agree to refrain from the following:

Providing or uploading files containing software, materials, data, or other information that you do not own or do not have a license or approval for.

Providing or uploading files on this platform that contain viruses or corrupted data.

Engaging through the platform in unlawful or illegal activities in the Kingdom of Saudi Arabia.

Using any means, program, or procedure to intercept or attempt to intercept the proper operation of this platform.

Taking any action that imposes an unreasonable, excessive, or inappropriate burden on the platform's infrastructure.

You are solely responsible for the completeness, accuracy, and truthfulness of the data you send through this platform.

This digital platform is available for your personal use, and your access and use are subject to the terms and conditions of use and the regulations of the Kingdom of Saudi Arabia. Your access to this platform constitutes your agreement to the terms and conditions of use, whether you are a registered user or not. This agreement is effective from the date of your first use of this platform.

The use of the platform includes a number of policies, terms, and conditions that are subject to continuous updates and changes as needed. Any modification or update becomes effective immediately upon approval by the platform management. This requires you to continuously review the terms of use and disclaimer principles to know of any updates made to them. Your continued use of this platform means you are aware of and accept any modification made to its terms and conditions of use.

The platform management exerts all efforts to examine and test its contents at all stages of production. However, we advise you to always run antivirus software on all materials downloaded from the Internet, as the platform is not responsible for any loss, interruption, or damage to your data or computer or any device used for browsing that may occur while connected to this platform or when using material from it.

The platform contains links to other websites that are not under its management, and therefore it is not responsible for the content of those websites. Any risks arising from browsing websites through the links provided on the platform are the responsibility of the user, and they should review the privacy policies of those websites.