Help and Support

platform, enabling users to conduct a virtual visit by connecting with a customer service representative through a video call. The service includes the ability to upload required documents directly during the session and share the screen with the specialist to facilitate the process

 Platform, enabling beneficiaries to book an online appointment for visiting the municipality or municipal offices. A confirmed appointment is required before attending to complete municipal transactions. In certain cases, a municipal employee may book an appointment on behalf of the beneficiary to facilitate the process. Some transactions can be completed without requiring the beneficiary to visit in person, as the assigned employee will contact the applicant by phone to resolve the issue if possible, or confirm at

Platform, allowing beneficiaries (individuals and private sector entities) to submit requests and communicate with the Office of His Excellency the Minister by filling out and submitting an online form.

This page enables you to view municipal authority information to facilitate access to self-service services and facilities in all regions of the Kingdom, with contact information and working hours for each municipal authority.

This page provides direct access to support services in live sign language through the Beneficiary Interaction Center.
 

This page reviews Balady platform accounts on various social media platforms.
 

This page contains information about the Kingdom's efforts to protect integrity and combat corruption, with the ability to report cases of financial and administrative corruption through the official channels of the National Anti-Corruption Commission.
 

A service that enables beneficiaries to submit complaints regarding government entities responsiveness to digital services and technical issues under specific conditions.

This page provides answers to the most frequently asked questions about services, municipal procedures, account management, licenses, and technical issues, while facilitating contact with customer support to ensure fast and efficient service.
 

This page provides a means to submit reports, complaints, and inquiries through the Balady application or report submission form, to ensure the best service for beneficiaries.