Where are establishments with the status "Under Closure Procedures" displayed?
They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.
If an establishment is added to the account manager, will it remain in the "My Establishments" list even if the relationship between the account manager and the establishment ends?
Every time the "My Establishments" list is accessed, the system verifies the ongoing relationship between the account manager and the establishment through integration with commercial registration data from the Ministry of Commerce.
Where are establishments involved in tobacco sales that are 'Under Closure Procedures' displayed?
They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.
What is the process for canceling the disclosure?
The disclosure can be canceled through the Balady platform by accessing the Tobacco Products Fee Management section. Navigate to the Manage Establishments icon, then select Cancel Disclosure and fill out the form.
You can send the evaluation request by selecting an accredited engineering office from the dropdown list and clicking "Send Evaluation." After completing the evaluation, you can print the self-evaluation certificate in PDF format by clicking "Print Evalua
The self-evaluation is conducted by the beneficiary (license owner or establishment representative).
How can I send the evaluation request to the engineering office?
You can send the evaluation request by selecting an accredited engineering office from the dropdown list and clicking "Send Evaluation." After completing the evaluation, you can print the self-evaluation certificate in PDF format by clicking "Print Evaluation."
Which services are eligible for the self-evaluation service?
The self-evaluation service is available for all services offered on the Balady
platform, including commercial licenses, construction permits, collective housing
permits for individuals, and excavation permits.
platform, including commercial licenses, construction permits, collective housing
permits for individuals, and excavation permits.
How can a commercial establishment evaluation request be sent from the beneficiary to the engineering office?
After completing the self-evaluation, the beneficiary can send the self-evaluation
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.
What is the purpose of the U Map platform?
The platform enables end users, based on their granted permissions, to access data
and panoramic images.
and panoramic images.
How can I check the status of my submitted request?
The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.
