Frequently Asked Questions

The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.

When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.

To add a consultant to the permit request team, the following requirements must be
met:
● Verification of a valid and active engineering consultancy office license
number.
● Verification of a valid and active National Establishment Number (700) for the
engineering consultancy office.
● Verification of the consultant's classification validity.
● The consultant must be approved by the Coordination Office.

This service allows users to:
● Communicate with the Minister’s Office
● Track the status of their requests
● Request follow-up on transactions

In certain cases determined by the Coordination Office, a request may require
additional time for review. The platform allows adjustments to the request settings,
enabling some entities to extend the coordination and approval deadline.Additionally, the service entity can modify its response from acceptance to rejection
or vice versa, as long as the request has not reached a final acceptance or rejection
status and is still within the coordination and approval period.

You can request follow-up on a transaction if the transaction status is either "Request Accepted and Transaction Created" or "Transaction Completed", provided that 20 days have passed since the transaction was processed. You can track the status of your requests through the "My Requests" screen, where you can search using the transaction number, request date, or request status.

The difference is that unscheduled projects follow these specific procedures:
● Emergency project coordination requests can be submitted at any time during the calendar year.
● Project right-of-way maintenance is required.
● The Mayor’s approval is required based on the municipality’s settings.

Yes, the Mayor’s approval is required to issue a certified coordination report for an unscheduled project, based on the municipality’s settings. This approval is granted after obtaining consent from the relevant authorities and the Projects Coordination Office at the Municipality.

The cadastral decision is valid for three years. If the validity period has expired, you
will need to apply for a new cadastral decision for the intended purpose.

To resolve this issue, please provide a screenshot of the error message and a copy
of the title deed through the technical support channels.