How are violations and complaints handled in the Residential Contract Services?
The services allow users to view and filter active and closed complaints, record observations on complaints, and close them upon approval of the Transporters’ responses. Additionally, the system displays violations registered against Transporters related to residential contracts.
Can Transporters amend contract data after approval?
Transporters can request contract amendments if the contract is still inactive or pending activation. However, once the contract is activated, any modifications must be submitted as specific requests through the Contract Supervisor.
How can Transporters complete the residential contract data?
After the contract is created, transporters can complete the data by adding or modifying the operational plan, specifying vehicles and drivers, and entering the required information to finalize the contract.
Who is responsible for creating the contract data?
The General Manager of Sanitation at the Amana is responsible for entering the detailed contract data and assigning contracts to the relevant Transporters.
How can Transporters manage their residential contracts?
Transporters are able to:
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.
What are the main tasks that can be carried out through the Residential Contract Services?
The services cover multiple tasks such as creating and activating residential contracts, developing operational plans for contracts, monitoring contracts based on their status (inactive, pending activation, active, expired, rejected), reviewing performance reports, managing complaints and violations, and configuring contract settings.
What is the main objective of the Residential Contract Compliance Monitoring Service?
The service aims to enable the Amana employees and the Transporters to manage residential contracts and facilitate the tracking of implementation and necessary amendments through the Balady platform, streamlining effective management of residential contracts.
What approvals are required to issue a license for a sign on a vehicle?
Approval from the municipality and traffic authorities is required.
Is it required to attach a building permit when issuing an operational license for an advertising or promotional sign?
Only for the following types of signs: advertising and promotional signs at city entrances, advertising and promotional signs on building facades and walls, advertising or promotional signs on permanent and temporary fences, advertising or promotional signs on buildings under construction, and advertising or promotional signs on vacant land.
What happens if one of the coordinating entities fails to respond within the specified coordination period?
The system will automatically record a default response for entities that do not provide a decision within the coordination period. This automatic response is usually set to “automatic approval,” unless the Coordination Office configures it differently.
