07-Sep-2026
A government website registered with the Digital Government Authority.
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Frequently Asked Questions

Find answers to frequently asked questions about our products, services, and policies.

Is it necessary to rectify an existing building to apply the current building code?
The possibility of applying the Saudi Building Code to existing buildings is according to the engineering office’s report.

What is the procedure when the customer wants to modify the components of an old building that does not have a building permit?
Old buildings that do not have permits can apply for the service of issuing a permit to correct the status of an existing building, after issuing a cadastral decision for the same purpose.

Is it required to issue a cadastral decision to serve a technical report?
Yes, you can issue a technical report with a license or cadastral decision, according to the (required purpose).

Who bears the costs of the technical examination?
The insured will pay the technical examiner's services fees.

What will happen after all reports are submitted by the technical examiner?
After completing all the requirements, the technical inspector will issue a Safety Confirmation Certificate.

What is the electronic appointment booking service?
It is a service that enables beneficiaries to book an electronic appointment to visit the Municipality or its affiliated municipalities in all regions of the Kingdom to complete the municipality's transactions.

Can the appointment be modified or canceled?
The application data cannot be modified after it has been sent. The appointment can be canceled through the “Appointment Service” screen on the Balady site, or by choosing the “Cancel Appointment” option when clicking on the appointment confirmation link sent to the applicant in the text message. It can be done by informing the employee of the concerned department. During the telephone contact it will make with the applicant before the appointment.

How can I view previously sent applications, book an appointment online?
Previously sent requests for an electronic appointment booking service can be accessed by viewing the “Appointment Service” screen on the Balady site, which can be accessed after entering the Balady site from the “Balady Services” menu, then the “E-appointment booking” screen, and then pressing the “Balady” icon. Start the service.

How can I know the status of a sent application?
The system periodically sends text messages about the status of the application to the applicant, whereby it is notified of the current status and details of processing data or modifications - if available - and the status of the application can also be known by accessing the "Appointment Service" screen in the Balady site.

How can I apply for an online appointment booking service?
1. By entering the balady platform, then the (balady services) menu, then the (electronic appointment booking) screen, then clicking on the (start service) button, and then clicking on (add a new appointment).
2. Or by using the (balady) mobile app.

Feedback and Suggestions

We welcome your inquiries and feedback regarding the government services. For any suggestions or comments, please fill out the required information.

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Last update date: - Saudi Arabia
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