06-Feb-2026
A government website registered with the Digital Government Authority.
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Official Saudi government website links end with .gov.sa 

All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the protocol HTTPS For encryption and security..

Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Frequently Asked Questions

Find answers to frequently asked questions about our products, services, and policies.

What is the purpose of the Classification Certificate Verification Service?
It is a service aimed at searching and verifying classified establishments.

What is the correct procedure to request a contract with an engineering office?
When the user clicks the “Request Contract with Office” button, the system redirects the user to the Saudi Council of Engineers to initiate the contract. Only engineering offices appear in the search results.

What is the procedure if ownership details are not retrieved?
The beneficiary must manually enter the following additional information:
- Type of owner
- Owner’s nationality
- Phone number

Is it allowed to replace the applicant when there is a change in ownership?
The system allows the user to apply for a replacement request if there is at least one owner from the list of previous owners (the owners list retrieved when the certificate was first issued).

What is the National Housing Company (NHC) track?
It aims to provide an organized, independent, and transparent assessment of the contractor’s financial readiness. The evaluation includes a comprehensive analysis of qualitative and quantitative factors based on the entity’s financial statements, with a focus on understanding management’s position on key aspects. This thorough assessment is conducted within a short and efficient timeframe, ensuring timely decision-making while maintaining depth and accuracy of analysis.

What is the primary objective of street lighting designs?
The main goal of street lighting designs is to provide uniform illumination and an appropriate level of horizontal and vertical lighting for the street and surrounding objects.

Can a transaction for a specific service started through the portal be saved and accessed later?
Yes, there is a "Save as Draft" feature when applying for any service on the Balady platform. Draft requests can be accessed later through the "My Requests" page or the "Control Panel" in the beneficiary's profile.

What types of performance reports are supported by the Residential Contract Services?
The system provides various performance reports covering operational plans, container achievement reports, and vehicle achievement reports, helping monitor progress and assess performance.

Can the Transporters submit an operational plan?
Yes, Transporters can add or modify operational plans, including defining the locations and geographical distribution of waste bins.

What types of complaints can be monitored within the Residential Contract Services?
Designated employees can monitor complaints related to residential contracts, whether active or closed, record observations, and take the necessary actions accordingly.

Feedback and Suggestions

We welcome your inquiries and feedback regarding the government services. For any suggestions or comments, please fill out the required information.

Contact Us

Last update date: - Saudi Arabia
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