Enabling beneficiaries to submit complaints and suggestions and track requests and inquiries to improve service quality.
Provision of data to encourage digital engagement and enable beneficiaries to use it as needed to promote knowledge and support decision-making.
Digital consultations launched by the Ministry to solicit opinions on regulations and bylaws that enable individuals, the private sector, and government entities to provide views and comments on upcoming regulation and bylaw projects before their approval.
Providing access to reports that clarify user satisfaction indicators and municipal service performance across different periods.
Review of all service feedback by monitoring statistics based on data received in order to improve service quality.
Your suggestions and ideas are used by officials and decision-makers to reduce administrative burden and help achieve the Kingdom's strategic vision by enabling creativity and stimulating innovative thinkers.
The Ministry's policies and frameworks for engaging customers in service development, which promotes shared innovation and ensures effective participation that reflects beneficiary needs.
