user manual
- Submit a request through the available service channels.
- Enter all required information, including service classification, date, and time.
- Submit the request for processing by the relevant department.
- The assigned employee contacts the beneficiary to attempt issue resolution.
- The beneficiary confirms or cancels the appointment.
- The service is evaluated after the appointment.
None
Review the list of required regulations and government approvals based on service type.
الاسئلة الشائعة
What is the maximum and minimum number of services that can be delegated?
There is no maximum limit for the number of services that can be delegated, as all listed services can be authorized. However, at least one service must be selected.
Can an authorized representative be added to multiple establishments?
Yes, an authorized representative can be added to more than one establishment.
Will the authorized representative be notified of the cancellation?
Yes, a text message will be sent to the authorized representative's registered mobile number.
Can the account manager cancel the authorization for an establishment at any time?
As long as the authorization is active, it can be canceled at any time. If the authorization has expired, there is no need to cancel it as it is automatically considered revoked.
What are the requirements for the new authorized representative?
The authorization must be valid, and the representative must be authorized for the same service for which requests are being transferred.
What requests can be transferred from one authorized representative to another?
Only requests that are still in progress can be transferred; completed and canceled requests are excluded.
How is the account manager's relationship with the establishment verified?
It is verified through integration with the commercial registration data from the Ministry of Commerce, ensuring that the account manager's identity is listed within the commercial registration records.
What is the role of the municipality/secretariat employee?
The employee verifies the original authorization letter against the attached letter in the request and either approves or rejects the request.
Which entities does the service target?
The service targets entities without a commercial registration, such as government agencies, charitable organizations, or commercial establishments that wish to appoint a representative whose information is not listed in the establishment's commercial registration.
What is the consequence of rejecting the authorization request by the delegate?
The authorization request is considered canceled, and if the delegate needs to be added to the same establishment, a new authorization request must be submitted by the account manager.
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