General questions

The system provides various performance reports covering operational plans, container achievement reports, and vehicle achievement reports, helping monitor progress and assess performance.

Yes, Transporters can add or modify operational plans, including defining the locations and geographical distribution of waste bins.

Designated employees can monitor complaints related to residential contracts, whether active or closed, record observations, and take the necessary actions accordingly.

The services allow users to view and filter active and closed complaints, record observations on complaints, and close them upon approval of the Transporters’ responses. Additionally, the system displays violations registered against Transporters related to residential contracts.

Transporters can request contract amendments if the contract is still inactive or pending activation. However, once the contract is activated, any modifications must be submitted as specific requests through the Contract Supervisor.

After the contract is created, transporters can complete the data by adding or modifying the operational plan, specifying vehicles and drivers, and entering the required information to finalize the contract.

The General Manager of Sanitation at the Amana is responsible for entering the detailed contract data and assigning contracts to the relevant Transporters.

Transporters are able to:
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.

The services cover multiple tasks such as creating and activating residential contracts, developing operational plans for contracts, monitoring contracts based on their status (inactive, pending activation, active, expired, rejected), reviewing performance reports, managing complaints and violations, and configuring contract settings.

The service aims to enable the Amana employees and the Transporters to manage residential contracts and facilitate the tracking of implementation and necessary amendments through the Balady platform, streamlining effective management of residential contracts.

Approval from the municipality and traffic authorities is required.

Only for the following types of signs: advertising and promotional signs at city entrances, advertising and promotional signs on building facades and walls, advertising or promotional signs on permanent and temporary fences, advertising or promotional signs on buildings under construction, and advertising or promotional signs on vacant land.