FAQ

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Common Questions

General questions

Manage the account in my country and use the electronic services
  • What is the primary objective of street lighting designs?

    The main goal of street lighting designs is to provide uniform illumination and an appropriate level of horizontal and vertical lighting for the street and surrounding objects.
  • Can a transaction for a specific service started through the portal be saved and accessed later?

    Yes, there is a "Save as Draft" feature when applying for any service on the Balady platform. Draft requests can be accessed later through the "My Requests" page or the "Control Panel" in the beneficiary's profile.
  • What types of performance reports are supported by the Residential Contract Services?

    The system provides various performance reports covering operational plans, container achievement reports, and vehicle achievement reports, helping monitor progress and assess performance.

Licensing procedures

Everything related to municipal licensing procedures in terms of conditions or requirements
  • a cadastral decision has been issued, and the client has purchased the land adjacent to him and wants to annex the plot adjacent to the cadastral decision. What is the procedure?

    The plots must be merged first, after applying for another cadastral decision.
  • A building permit has been issued, and I want to add a role and delete a component, which is the appendix. What should I do?

    You can amend the building permit after issuance by applying for the service of adding and amending building components.
  • How do I issue a commercial license from Balady site?

    You can visit the following link: https://balady.gov.sa/Services/Terms?id=23
  • What is the necessary procedure in case of duplicate licenses?

    It is possible to apply for the service of deleting a duplicate license through the support services.

Technical problems

Solutions to technical problems and any problem related to procedures

  • Can two licenses be issued on the same site?

    Municipality license for the same site, provided that the requirements of the municipality are applied.
  • How is the end of the license and the end of payment determined?

    It is determined from the start date of the license, the number of license years and the number of repayment years.
  • Is it possible to issue a demolition permit if the building does not have a building permit?

    Yes, a building demolition permit can be issued after issuing a survey decision for the purpose of (demolition).
  • What are the available channels for submitting a complaint?

    1. Balady application.
    2. Balady website.
    3. Call Center 199040.
    4. Social media channels.
    5. WhatsApp (0548368888 – 0126149779).

Didn't find your question

You can contact us and send your inquiry through

Phone
Phone Number:
199040
Sunday - Thursday (8:00 - 22:00)
Response time: business hours
E-Mail
Twitter Account:
@Balady_CS
For inquiries
Inquiries Service
This service allows you to send your inquiry directly.

Comments & suggestions

For any inquiries or comments on municipal services, please fill in the required information

Contact Us

Last update date: - Saudi Arabia
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