FAQ

A set of conditions and requirements and what follows from implementing regulations and appendices related to building and construction to ensure safety.

Setting the minimum requirements and requirements that achieve safety through the durability, stability and stability of buildings and facilities, facilitating access to them and protecting lives and property from the dangers of fire, earthquakes and other risks associated with buildings.

A comprehensive code that combines everything related to residential buildings intended for one or two families, whose height does not exceed three floors.

The validity period of the cadastral decision is 3 years. In the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.

You can apply for the service of amending a cadastral decision before issuing a permit on the decision.

There is a survey decision entry service at the engineering office to enter the old survey decisions issued by the GAM system.

You can renew the license through the Balady platform, applying for the service: https://balady.gov.sa/Services/Terms?id=24

It is not possible to submit a request to renew a license if the commercial registration has expired, and the Ministry of Commerce must refer to the renewal of the commercial registration.

An expired or valid 90-day license can be renewed.

You can cancel the license by choosing (owner/manager of a facility) and you can apply through the following link:

You can apply for the service of canceling a commercial license, and the commercial registration is not verified, and it is possible to cancel even if the commercial registration is cancelled, but it is necessary to add the commercial registration and make sure that the license is linked to a commercial registration number before canceling.

You can access it through: My Services > My Applications and Licenses > My Licenses Canceled > You can view or print the cancellation scene by clicking on the Print button.

The building permit is among the attachments required while applying for the service of issuing a commercial license, and it requires a license based on the activity. You can apply for the service through the following link: https://balady.gov.sa/Services/Terms?id=23

Please enter as the applicant (owner/manager of a facility) in case the license is on a commercial register, and if the license is on a national ID, you can enter through (for myself).

It is possible to apply for the service of deleting a duplicate license through the support services.

Yes, you can, as the application is submitted through the old owner and the application is accepted by the new owner, and to apply via the following link:
https://balady.momra.gov.sa/Services/Terms/?id=178

The owners must be registered on Balady site in order for the application to be sent to the new owner and the application procedures to be completed and approved.

Yes, an ownership transfer service can be accessed through the following link:
https://balady.momra.gov.sa/Services/Terms/?id=178

In the event that the ownership has been transferred from the Balady website, the cancellation scene can be printed from the old owner after completing the application, and in the event of transferring the commercial registry associated with the licenses, it is sufficient for the statement printed by the Ministry of Commerce.

No external approval is required to approve the transfer of ownership request.

It is not possible to modify the activity, and it is possible to add a homogeneous activity.

The license cannot be transferred to another site, and you can cancel the license and apply for the service of issuing a new license.

When requesting any procedure in the commercial license services, the license appears in the capacity of the applicant for myself, and a valid commercial record must be entered, then it is linked to the license instead of the national identity number through the Baladi platform automatically, and there is no need to open a report in this regard.

It is a service that enables beneficiaries to inquire about the administrative communication transactions that exist in the correspondence system at the level of the ministry and the secretariats that follow the ministry through linking with the central administrative communication system in the ministry (correspondence).

You can inquire about a transaction through the Balady website, the mobile application (Balady), or by contacting the call center employee at 199040.

The beneficiary can inquire about any transaction received by the Ministry or one of the trusts affiliated with the Ministry.

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.

There may be fees for some classifications of municipal service applications, which are defined by the responsible employee in the concerned department, as the application will be canceled if the fees are not paid on time.

The system periodically sends text messages about the status of the application to the applicant, whereby he is notified of the status of the application and the details and data of processing or modifications, if available.

1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).

1. Login to the baladi app / baladi portal.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.

The availability of sufficient justifications that necessitate the submission of the communication, with the need for accuracy and validity of the data, especially the location of the communication, and the classification corresponding to the monitored case contributes to resolving deficiencies effectively and quickly.

It is a service that allows citizens to submit a request to issue a building permit and follow up on all application cases through the online portal of the Baladi platform, interact with the applicant via SMS at all stages of issuing the permit and print the permit electronically.

It is necessary to apply for the electronic municipal authorization and the authorization to the establishment number 700 of the government agency, and then apply by the delegate (delegate for a facility) to the establishment number 700 of the government agency and send the application to the engineering office and complete the application procedures.

In the event that there is a cadastral decision sourced from my country, the application is made on Baladi Services > Construction Permits Services > Issuing a Building Permit Service > Selecting the cadastral decision to apply for > Fill in the required data and send a request to a classified engineering office.

The validity period of the construction licenses and the cadastral decision is 3 years, and renewal is required in the event that the construction is not completed and if necessary.

Contractor selection is not currently mandatory.

You can amend the building permit after issuance by applying for the service of adding and amending building components.

The incorporation fee is not calculated in the building permit renewal service, but rather it is calculated through the commercial license system.

There are no requirements, and the modification is done through the service of adding and modifying building components.

Car parks are considered within the building components (car parks) and are not a separate license. You can apply for the service of adding and modifying building components.

Yes, and you can apply for a license to restore a commercial store according to the building permit for the tenant.

The service of issuing a restoration license is submitted according to the building permit.

You can apply for the building permit ownership transfer service through the Balady site.

Through my platform please follow these steps:
Select the Baladi services menu > Construction permit services > Transfer ownership of a building permit > Acknowledgment > Determine the region, trust and municipality > Select the capacity of the applicant and the engineering office > Select the data of the new owner, then submit the application > A confirmation message and the application number will appear to him.

An ownership transfer request is submitted by the new owner and the authorization request is sent to the classified engineering office.

Yes, you can issue a technical report with a license or cadastral decision, according to the (required purpose).

Old buildings that do not have permits can apply for the service of issuing a permit to correct the status of an existing building, after issuing a cadastral decision for the same purpose.

A building occupancy certificate is a certificate that confirms the actual completion of buildings and is issued by the competent authorities.

A certificate of occupancy is issued for new applications through the supervising office after completing the sending of building reports (building notices) or for issued (old) licenses by applying for them through the service of issuing a certificate of occupancy through the following link:
https://balady.gov.sa/Services/Terms/?id=244

To issue a certificate of occupancy requires:
1- The existence of a previous license issued 6 months ago or more, and no occupancy certificate has been issued for it before.
2- Payment of service fees.
3- Contracting with an engineering office for non-residential uses.
4- Payment of violations.

The landowner is responsible for the safety and maintenance of the fence.

It is for the landowner to issue a license for fencing a vacant land and fencing the land belonging to him in accordance with the (Guideline for fencing vacant lands) issued by the Ministry of Municipalities & Housing (https://balady.gov.sa/Services/DownloadUserGuide/364).

Referring to the regulation on the sale of tobacco and hookah products, please note that the activity of popular cafes (category B cafe) does not need to issue a permit because it is allowed to sell, and fees will be calculated in case of new issuance or renewal through Balady.

The vacant lands must be fenced according to the main axes targeted in the first phase in the five cities: (Riyadh, Makkah, Madinah, Dammam, Jeddah), which are specified on the geographical explorer on the Baladi platform https://balady.gov.sa//Services?id =237

This can be done after applying the requirements and obtaining a permit to provide tobacco products.

It is not possible to renew, but after completion, a new license is issued.

Yes, there are fees, and you can inquire through the information fee calculator by visiting the following link: https://apps.balady.gov.sa//Eservices/FeesCalculator

Yes, and it varies according to the requirements of the activities, so it is preferable to inquire about the requirements of the activities through the Balady site:
https://apps.balady.gov.sa//LicenseStandard/Default?sid=7010

Yes, the status of the commercial registration is checked, and in the event that the commercial registration is (cancelled / suspended / expired), the license cannot be added to the multiple renewal request.

Yes, the beneficiary can fill in the QR code data and print it in case there is a suspension on the commercial register.

QR code service includes all activities.

It is placed on the front of the business establishment.

The printing shall be at a height of one meter and 20 cm from the ground and shall be on a white sticker (3 meters) and shall be in a conspicuous place if the place is closed, so that it can be read, and shall be (15 cm).

To apply for the service, the applicant must be a Saudi citizen.

To apply for the service, the beneficiary must be 18 years old or older.

Yes, it is possible to apply for the service of correcting license data through the support services, which is under subsequent control.

No action can be taken on the license if the data correction request is still open.

Login to the Balady site, then Balady Services, then Commercial Activities License Services, then Support Services, then Add Old Commercial License Service.

It is possible to apply for support services, the service of submitting a request to delete a duplicate license.

It is possible to apply for the service of submitting an objection to a license that does not belong to the beneficiary.

It is possible to apply for a license data correction service through the support services for modifying the website.

A service that allows submitting an objection to the transfer of a license whose ownership has been transferred and appears in my country under the name of the previous owner.

Yes, a building demolition permit can be issued after issuing a survey decision for the purpose of (demolition).

Yes, and you can apply for a license to restore a commercial store according to the building permit for the tenant.

The service of issuing a restoration license is submitted according to the building permit.

Car parks are considered within the building components (car parks), and it is not a separate license, and you can apply for the service of adding and modifying building components.

An ownership transfer request is submitted by the new owner and the authorization request is sent to the classified engineering office.

Ownership of the license must be transferred immediately after the deed is cleared.

The possibility of applying the Saudi Building Code to existing buildings is according to the engineering office’s report.

Old buildings that do not have permits can apply for the service of issuing a permit to correct the status of an existing building, after issuing a cadastral decision for the same purpose.

Yes, you can issue a technical report with a license or cadastral decision, according to the (required purpose).

The insured will pay the technical examiner's services fees.

After completing all the requirements, the technical inspector will issue a Safety Confirmation Certificate.

It is a service that enables beneficiaries to book an electronic appointment to visit the Municipality or its affiliated municipalities in all regions of the Kingdom to complete the municipality's transactions.

The application data cannot be modified after it has been sent. The appointment can be canceled through the “Appointment Service” screen on the Balady site, or by choosing the “Cancel Appointment” option when clicking on the appointment confirmation link sent to the applicant in the text message. It can be done by informing the employee of the concerned department. During the telephone contact it will make with the applicant before the appointment.

Previously sent requests for an electronic appointment booking service can be accessed by viewing the “Appointment Service” screen on the Balady site, which can be accessed after entering the Balady site from the “Balady Services” menu, then the “E-appointment booking” screen, and then pressing the “Balady” icon. Start the service.

The system periodically sends text messages about the status of the application to the applicant, whereby it is notified of the current status and details of processing data or modifications - if available - and the status of the application can also be known by accessing the "Appointment Service" screen in the Balady site.

1. By entering the balady platform, then the (balady services) menu, then the (electronic appointment booking) screen, then clicking on the (start service) button, and then clicking on (add a new appointment).
2. Or by using the (balady) mobile app.

Yes, the activity can be modified through the service (Modification of a Temporary License for a Mobile Store Outlet).

The license can be canceled through the service (cancellation of a temporary license for a mobile store outlet).

The engineering offices are now fully classified throughout the Kingdom and are not limited to the scope of the Municipality only

Yes, the license can be modified after submitting the application.

so that we can serve you better; Please provide us with the following data: the name of the office, the name of the office owner, the engineering license number, and copies of the required attachments.

In order to be able to serve you better, please provide us with the following data: a copy of the contract, plan number, plot and coordinates, and if the application is sent from the "sakani" platform, it does not require the issuance of a survey decision in my country, but when applying through the client, it is required to issue a survey decision through the "balady" platform.

The validity period of the cadastral decision is 3 years. In the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.

Engineering office rates are an agreement between the office and the beneficiary.

To solve the problem, please provide us with a copy of the error screen and a copy of the instrument, through the technical support channels.

The validity period of the cadastral decision is 3 years, and in the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.

According to the municipality's requirements, and among the requirements for applying for the service is to attach a container contract for a company qualified by the Secretariat and issued by the Engineering Office.

It is not required to be fenced off and penalties are not applied to it, but the owner of the land can obtain a license to fence and fence a vacant land.

No, licenses are issued through the Baladi platform.

Yes, the fine is imposed every two weeks as a minimum in the event of non-fencing.

Yes, the employee can do that, through the burial certificate printing service.

No, only the recipient of the body whose number is registered in the system can print the burial certificate.

Yes, the facility owner can renew a health certificate for more than one worker (Saudi or non-Saudi) with the same request.

His health certificate (whether he is Saudi or non-Saudi) can be canceled through the Baladi platform, in addition to that, the owner of the facility or his authorized representative can cancel the health certificate of the non-Saudi worker.

Yes, the facility owner can issue a health certificate for Saudi and non-Saudi workers.

The owner of the building can apply for the service of correcting the status of a building, and after issuing the license, it can be attached to the application for issuing a commercial license because it is one of the basic requirements for issuing a commercial license.

It is determined from the start date of the license, the number of license years and the number of repayment years.

It is possible to apply for the service of deleting a duplicate license through the support services.

You can visit the following link: https://balady.gov.sa/Services/Terms?id=23

Municipality license for the same site, provided that the requirements of the municipality are applied.

You can amend the building permit after issuance by applying for the service of adding and amending building components.

The plots must be merged first, after applying for another cadastral decision.

Yes

Yes, it is available and can be accessed through the link below:
https://balady.gov.sa/en/services/dictionary

A mechanism is available for customizing favorite services by accessing the desired service and clicking on the "Add to Favorites" icon. Beneficiaries can view their favorites by accessing their personal profile.

User data can be modified by logging into the Balady platform, navigating to the profile, and selecting the "Edit" option

Company owners or their authorized representatives can access the Balady Business platform and manage their data by logging into the Balady platform, navigating to the services section, and selecting "Balady Business." After clicking "Start Service" and choosing the service provider's profile, the company's main data will be displayed and can be edited by selecting "Edit Profile.

Previous requests and licenses can be accessed through the beneficiary's profile by navigating to the "My Requests" page, the "My Licenses" page, or the "Dashboard" page

The Balady platform offers the capability to send SMS notifications to beneficiaries at various stages and for specific aspects of the service, thereby enhancing the interactive experience for users.

The freelance work certificate is proactively issued upon renewing the mobile cart license .

A surveying decision is issued for the purpose of updating the deed, and than one proceeds to the Ministry of Justice.

An application for issuing a surveying decision is submitted for the purpose of updating the deed, after which one proceeds to the Ministry of Justice to issue the deed.

A contractor who is not classified cannot have their offer accepted, even if it results in savings for the public treasury. Article (3) of the Contractor Classification Law states: “Ministries, government agencies, and entities with legal personality may not accept any offer or bid for a project subject to classification unless the contractor is classified, and the project falls within the field and grade for which the contractor is classified.” Article (16) of the Executive Regulations of the Government Tenders and Procurement Law also requires bidders to adhere to the classification field and financial limits of their grade, otherwise their offer will be rejected.

The Contractor Classification System and its regulations are key reform tools. It is one of the main standards used in selecting contractors for government project awards. The system aims to assess contractors’ financial, technical, administrative, and execution capabilities to place them in an appropriate classification grade and field. It is also closely linked to the Government Tenders and Procurement Law and its executive regulations.

To apply for classification, the request must include:
1. Technical Evaluation
2. Contractor's Performance Record and Previous Projects (Optional)
3. Credit Evaluation

A certificate is issued when the establishment scores 19 points in meeting technical standards. However, it does not qualify the establishment to participate in government tenders. No credit evaluation is required to obtain this certificate.

In this track, the credit rating is evaluated by the Ministry of Municipal and Rural Affairs and Housing using data from financial statements submitted via the “Qawaem” platform. If statements are missing, a guidance message appears instructing the user to upload the required documents. The establishment is rated based on its financial status, salary payment commitment, and governance mechanisms. Processing takes no more than 15 working days.

The applicant is registered on the Balady platform.

A valid commercial registration.

The applicant has authority over the commercial registration, such as (owner, agent, or authorized representative).

The commercial registration activities fall within the classification-eligible activities.

Financial statements deposited on the secure government platform for financial statement submission (Qawa'em).

It is a service provided by the Ministry of Municipal and Rural Affairs and Housing that aims to support and qualify private sector entities and enhance their capabilities. This is done by meeting a minimum set of financial, technical, administrative, and operational standards to ensure the entity’s ability to deliver services in cities across the Kingdom by obtaining a Classification Certificate.

The criteria include:

Meeting the financial standards of the entity.

Meeting the technical standards of the entity.

Currently, the classification service does not include any fees or invoice generation within the Balady platform. However, there may be fees outside the platform for obtaining the credit rating or technical rating, and these vary depending on the sector, size of the entity, and the path selected by the beneficiary.

The classification starts from Grade 5 up to Grade 1, with Grade 1 being the highest, specific to each domain.

Classification is mandatory for companies and institutions in the targeted sectors only for government projects.

No, it is not mandatory.

The Classification Certificate is valid for two years.

The new system is already in effect.

The approved list for each field and the included sectors and activities can be accessed and verified through the ministry agency’s website for regulating city operators. (Financial Boundaries Guide for Classification Sector Activities via the Balady platform).

Classification in the new system will be based on the approved activities listed in the National Classification of Economic Activities.

The credit evaluation criteria are based on international best practices that consider economic cycles. The risk level of the company’s sector is determined, and the weight of other credit criteria is adjusted based on Saudi Arabia’s economic weight.

Yes, a classification certificate can be obtained by meeting the minimum technical and financial criteria.

The user submits a modification request through the “Modify Classification Grade and Field” service. The system processes the request and issues a new certificate upon meeting the requirements:
- Modifications are allowed once every 90 days starting from day 91 after the certificate is issued and up to 90 days before its expiration, or after 45 days from the last modification.
- A new version of the same certificate is issued with the same certificate number and expiry date (only the version number, activities, and classification grade per field are updated).
- A new financial and technical evaluation is required.

Yes, the beneficiary or engineering office may submit a request to extend the certificate via the classification certificate extension service.

The request can be submitted 15 days before expiration and up to 90 days after expiration.

If approved, the certificate is extended for 90 days from the original expiration date.

When the user clicks the “Request Contract with Office” button, the system redirects the user to the Saudi Council of Engineers to initiate the contract. Only engineering offices appear in the search results.

The user submits an update request through the “Update Classification Certificate” service or via the “My Requests” service, based on the beneficiary's needs:
1. Update Certificate Information: Allows updating the establishment name and owner name on the certificate.
2. Update Contact Information: Allows updating personal or establishment contact details.
3. Update Activities: Allows updating the activities reflected on the classification certificate (activities are retrieved based on the contractor's classified field).
A new certificate is issued with the same certificate number and expiry date in case of type 1 updates.

"Helping decision-makers understand the current challenges faced by developers in order to contribute to providing the necessary support and offering tailored recommendations to improve and develop skills, as well as designing transitional plans to address these challenges, enhance capabilities, and elevate the real estate market in the Kingdom as part of achieving Saudi Vision 2030.

"The questionnaire consists of two parts: the first part is mandatory and focuses on core functions, and the second part is optional and focuses on strategic and support functions. The questionnaire contains 89 questions. Each question in the functional sections has 3 options, and only one option can be selected. Answers can be edited before submission. The questionnaire is estimated to take 7 to 15 minutes to complete. It remains active for one week from the time the link is received. Note: The questionnaire results will remain confidential and will not be published. They will be used to enhance the skills of real estate developers and will not affect any current or potential incentives from the Ministry of Municipal and Rural Affairs and Housing.

A service that enables the contractor to share the evaluation form with project managers/evaluators to carry out the contractor evaluation process.

"Access Balady services and select (Project Evaluation Request) from the classification of city service providers, fill in the project evaluation request information, submit the request, and view the evaluation after it is approved by the employee as it will also be reflected on the search screen.

It is a periodic certificate issued to beneficiaries proving that buildings are free of the minimum limit of visual distortion, and adhere to the requirements and conditions contained in the Building Compliance Certificate Procedures Manual Draft

Standards are outlined in the Building Compliance Certificate Procedures Manual Draft.

Yes, buildings shall be required to meet all the standards required to obtain a CBC after the expiry of the remedy period for the buildings specified in the Geographical Explorer for the CBC on the Balady platform.

The deadline ends on 02/18/2024 AD.

The CBC Certificate shall be issued directly for new buildings along with the issuance of the Occupancy Certificate.

No municipal fees for the Compliance Certificate or procedures for issuing it in the municipal sector.

Buildings located on the streets and roads shown in the Geographical Explorer of the Building Compliance Certificate shall obtain a CBC certificate.

You can know that through using the Geographical Explorer service to issue a CBC certificate.

Yes, it is possible and the service is available to all commercial buildings.

The duration of the certificate is (3) years from the date of issuance.

If the building is in the area specified in the phase I, a fine amounted of (SAR 5,000) shall be applied in the event that a Compliance Certificate is not issued for the building after the expiry of the remedy period.

The building landlord under the title deed or the landlord in a legal capacity such as the landlords’ union shall be responsible for obtaining the Certificate.

Yes, all elements must be met.

The landlord shall coordinate with the engineering office to find engineering solutions and address the elements of the CBC Certificate.

The ownership may be transferred if the certificate is valid.

It is not from the requirements of buying or selling a property nor is it required, but it is better to make sure it is available.

No, each certificate has its own requirements.

The new landlord shall correct the violations on the building.

The building license holder shall be responsible for obtaining the Compliance Certificate.

No conflict between the CBC certificate requirements and other codes.

Penalties shall be imposed on the landlord, and the landlord may authorize the tenant to obtain the CBC certificate.

The settlement of previous violations shall be clarified through the platform when applying for obtaining and reviewing the Compliance Certificate by the Municipality or SubMunicipality.

A building license, a title deed, a deed of ownership, a municipal investment contract, or an electricity or water bill for the building.

A certificate can be issued under the title deed if the building license is lost.

Enter the Balady platform, construction licensing services, Building Compliance Certificate issuance service, start service, fill out the required data, and send the request to be considered and reviewed.

The qualified engineering offices or the beneficiary, after the municipality reviewing the request may obtain the Compliance Certificate immediately. You can also view the Manual Draft for further information.

The beneficiary has the choice to obtain the certificate directly or through the engineering office.

No, a building license is not required when applying for a building compliance certificate. It is sufficient to specify the geographical location of the building for which a certificate and the title deed are needed.

Yes, the service is applied in all municipalities, and the scope of enforcement can be known through the Geographical Explorer of the building compliance certificate.

The CBC certificate is issued once and renewed after its expiry after three years.

The building compliance certificate is a periodic certificate concerned with some requirements for the site, the building, and the manifestations of visual distortion, while the occupancy certificate is a one-time certificate concerned with verifying the

Yes, if the building is among the buildings specified for applying the compliance certificate, the certificate must be issued.

The landlords’ union must issue the certificate

Yes, it can.

Coordination is being made with the engineering office to provide engineering solutions to address the elements required for the CBC certificate.

Through the Geographical Explorer of the Compliance Certificate via the Ministry’s website.

The shop owner, in coordination with the landlord, shall bear the violations and the responsibility for correction.

The building license holder shall be responsible for obtaining the Compliance Certificate.

Yes, the freelance work certificate is issued proactively after completing the mobile cart license issuance request and settling the invoice.

Yes, a Freelance Work Certificate is proactively renewed upon the completion of the request to renew a mobile cart license and payment of the invoice.

Yes, a Freelance Work Certificate is proactively canceled upon the completion of the request to cancel a mobile cart license.

Yes, a Building Compliance Certificate is proactively issued through the Balady platform upon the completion of the Occupancy Certificate issuance request and payment of the invoice.

Yes, the beneficiary is proactively notified via SMS to their mobile number and by email. Relevant services can also be accessed through the beneficiary’s dashboard.

Yas, the status of requests can be tracked by logging into the Balady platform, navigating to the beneficiary's 'Dashboard' and clicking on the 'information of interest icon

After the issuance of the commercial license, the beneficiary is notified of the option to start issuing permits related to the license through SMS messages sent to the mobile number registered in Absher and to their email.

Yes, it is available and can be accessed through the link below:
https://balady.gov.sa/en/services/dictionary

For classification on the Balady platform, users can acquire more than one role
without the need to change or delete an existing role. The only requirement is to
meet the necessary conditions for acquiring the role.
For classification changes on Etmam, a support ticket must be submitted, stating the
reason for the change. The modification will be made by Etmam's technical support
team.

This error message usually appears due to either there is no registered account on the Balady platform, or the commercial registration (CR) is not linked to the user's ID as an owner, manager, or employee of the service provider.

If the application is rejected, the applicant must review the reasons for rejection, correct any issues, and resubmit the application. The application status can be tracked through the Etmam platform.

On the Balady platform, a user can hold multiple classifications without the need to change or remove an existing one. The only requirement is to meet the conditions for acquiring the new classification. However, on the Ettmam platform, the user must submit a support ticket, stating the reason for the modification. The classification will then be changed by Etmam’s technical support team.

● The project owner must submit the request within a specified deadline each calendar year to have it classified as a Scheduled Project.
● The applicant's status must be verified:
○ If the applicant is a Business Owner/Establishment Manager, verification is conducted through the Ministry of Commerce.
○ If the applicant is an Authorized Representative, verification is done through the Balady Authorization Service.
● The project must meet the major construction project criteria defined by each municipality, based on area, budget, and number of floors.
● There must be no spatial or temporal conflict with any other scheduled project.
● The applicant must acknowledge and approve the service-related terms and conditions

A service provided to governmental and private entities across the Kingdom, allowing early notification of major construction projects by submitting a Scheduled Project Coordination request through the Balady portal. This request goes through a coordination and approval process, and a certified coordination report is issued if the authorities approve it. This report is a requirement for obtaining the building permit for the project.

Yes, after the producer registers, a list of qualified carriers appears, allowing them to
be contracted electronically.

Yes, they are verified by the Ministry of Justice.

Yes, a certified and updated Project Coordination Report will be issued after approval from the relevant authorities.

Project plan modifications are allowed only for Scheduled Major Projects and Non-Scheduled Major Projects.

Yes, provided that there is no time conflict.

Yes, this can be done by reviewing the details of the special request and canceling it.

After the coordination report is canceled, the following occurs:
● The project owner is notified of the cancellation.
● Printing of the coordination report is no longer available.
● The project site becomes available for coordination requests from other entities (government or private sector).
● The canceled report cannot be used to obtain a building permit.

Yes, there is a difference between the official documents required for transporter
registration and those required for contractor registration.

Yes, all verified official documents must be uploaded to the electronic platform for all
registrants in order for the registration request to be accepted.

No, a canceled Project Coordination Report cannot be used to apply for a building permit, and it will no longer be available for printing.

The Electronic Appointment Booking Service allows beneficiaries to schedule an
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.

The duration of the coordination process is determined by the Infrastructure Projects Coordination Office based on its discretion. Coordination and approval entities must provide their responses to incoming requests within this period when they receive a new request requiring their input.

The feature to attach required files and documents directly through the session has
been activated.

If an entity fails to submit its response within the designated period, the system will automatically record a default response on its behalf. The Coordination Office sets the parameters for this automatic response, which is usually "Automatic Approval" unless the office decides otherwise.

Yes, the Mayor’s approval is required to issue a certified coordination report for an emergency project. This approval is granted after obtaining consent from the relevant authorities and the Projects Coordination Office at the Municipality.

The mandatory fields include the cadastral report number (whether issued by Balady
or the Municipality), the owner’s ID type, and the owner’s ID number.

Major projects share the following criteria, with varying values depending on each project:
● Project area
● Number of floors
● Project budget

Yes, the service allows inquiries about cadastral reports issued by all municipalities
across the Kingdom.

To resolve this issue, please provide a screenshot of the error message and a copy
of the title deed through the technical support channels.

The cadastral decision is valid for three years. If the validity period has expired, you
will need to apply for a new cadastral decision for the intended purpose.

Yes, the Mayor’s approval is required to issue a certified coordination report for an unscheduled project, based on the municipality’s settings. This approval is granted after obtaining consent from the relevant authorities and the Projects Coordination Office at the Municipality.

The difference is that unscheduled projects follow these specific procedures:
● Emergency project coordination requests can be submitted at any time during the calendar year.
● Project right-of-way maintenance is required.
● The Mayor’s approval is required based on the municipality’s settings.

You can request follow-up on a transaction if the transaction status is either "Request Accepted and Transaction Created" or "Transaction Completed", provided that 20 days have passed since the transaction was processed. You can track the status of your requests through the "My Requests" screen, where you can search using the transaction number, request date, or request status.

In certain cases determined by the Coordination Office, a request may require
additional time for review. The platform allows adjustments to the request settings,
enabling some entities to extend the coordination and approval deadline.Additionally, the service entity can modify its response from acceptance to rejection
or vice versa, as long as the request has not reached a final acceptance or rejection
status and is still within the coordination and approval period.

This service allows users to:
● Communicate with the Minister’s Office
● Track the status of their requests
● Request follow-up on transactions

To add a consultant to the permit request team, the following requirements must be
met:
● Verification of a valid and active engineering consultancy office license
number.
● Verification of a valid and active National Establishment Number (700) for the
engineering consultancy office.
● Verification of the consultant's classification validity.
● The consultant must be approved by the Coordination Office.

When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.

The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.

The platform enables end users, based on their granted permissions, to access data
and panoramic images.

After completing the self-evaluation, the beneficiary can send the self-evaluation
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.

The self-evaluation service is available for all services offered on the Balady
platform, including commercial licenses, construction permits, collective housing
permits for individuals, and excavation permits.

You can send the evaluation request by selecting an accredited engineering office from the dropdown list and clicking "Send Evaluation." After completing the evaluation, you can print the self-evaluation certificate in PDF format by clicking "Print Evaluation."

The self-evaluation is conducted by the beneficiary (license owner or establishment representative).

The disclosure can be canceled through the Balady platform by accessing the Tobacco Products Fee Management section. Navigate to the Manage Establishments icon, then select Cancel Disclosure and fill out the form.

They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.

Every time the "My Establishments" list is accessed, the system verifies the ongoing relationship between the account manager and the establishment through integration with commercial registration data from the Ministry of Commerce.

They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.

The maximum authorization period is five years, starting from the initial authorization date, not the modification date.

The documentation of an establishment is done through the Balady portal. After logging into the platform, select the "Establishment Management" icon, then the "Actions" icon, followed by the "Edit" icon. After that, enter the establishment’s details for documentation and confirm the accuracy of the entered data.

The list of authorized services and the authorization expiration date can be modified.

Yes, company owners or their authorized representatives can access the Balady Business platform and manage their data. They need to log into the Balady platform, navigate to services, click on "Balady Business," then "Start Service," and select the Service Provider Profile. The company's main information will be displayed, and modifications can be made by clicking "Edit Profile."

Balady Business is a comprehensive platform that supports all types of service providers, enabling them to offer high-quality services to the public while enhancing communication between service providers and service seekers. It consolidates all necessary services for providers into one platform, ensuring they do not need to access multiple systems. The platform includes:

It is a service that allows the public to inquire about engineering offices, providing details on contact information, working hours, location, and the activities carried out by the establishment.

Yes.

When the user clicks the "Request Contract with Office" button, the system redirects them to the Saudi Council of Engineers for contracting. This option only appears in the search results for engineering offices. Users can search for classified establishments using two methods:
1. Basic Search: Search for classified establishments by: (Certificate number, Engineering license number, Contractor/engineering office name, Unified national number)
2. Advanced Search: If the above information is unavailable, search by: (Classification type (mandatory), Classification field (mandatory), City (mandatory)). The user can use additional filters for more precise results: (Establishment activity, Certificate grade, Certificate expiration date, Establishment phone number, Service).

It is a service that enables users to search for and verify classified establishments.

You can verify the classification of an engineering office through the Engineering Offices System > Classified Engineering Offices on the Balady platform.

It is considered valid once the delegate approves and accepts the authorization request.

The authorization request is considered canceled, and if the delegate needs to be added to the same establishment, a new authorization request must be submitted by the account manager.

The request is forwarded to the relevant committee overseeing the activity. There are three types of committees: (Municipal Committee, Secretariat Committee, Ministry Committee).

The service targets entities without a commercial registration, such as government agencies, charitable organizations, or commercial establishments that wish to appoint a representative whose information is not listed in the establishment's commercial registration.

No, it is not possible to submit an objection for a violation that has already been objected to previously, or for violations included in the same inspection report that were previously objected to.

The employee verifies the original authorization letter against the attached letter in the request and either approves or rejects the request.

The system verifies the continuity of the relationship between the authorized representative and the establishment each time the "My Establishments" list is accessed.

Yes, after submission, the system generates a request number:
○ Subdivision request numbers start with (LSS).
○ Merging request numbers start with (LMS).
○ Requests can be tracked under the "My Requests" tab.

Comments from the engineering office can be viewed under the "My Tasks" tab.

It is verified through integration with the commercial registration data from the Ministry of Commerce, ensuring that the account manager's identity is listed within the commercial registration records.

If you wish to complete or delete your request, follow these steps:
○ Go to Balady Services > Land Merging and Subdivision > My Requests.
○ Select your request and proceed accordingly.
○ If you encounter any issues, please contact support.

Yes, after submission, the system generates a request number:
○ Merging request numbers start with (LMS).
○ Subdivision request numbers start with (LSS).
○ Requests can be tracked under the "My Requests" tab.

First, apply for a survey decision to update the title deed, then proceed to the Ministry of Justice to issue the deed.

Only requests that are still in progress can be transferred; completed and canceled requests are excluded.

Yes, when selecting an engineering office, the system displays its (mobile number and email address).

The authorization must be valid, and the representative must be authorized for the same service for which requests are being transferred.

As long as the authorization is active, it can be canceled at any time. If the authorization has expired, there is no need to cancel it as it is automatically considered revoked.

Yes, a text message will be sent to the authorized representative's registered mobile number.

Yes, an authorized representative can be added to more than one establishment.

There is no maximum limit for the number of services that can be delegated, as all listed services can be authorized. However, at least one service must be selected.

Yes, the system displays the following information: entity name, website, required timeframe, and phone number of the entity providing the technical evaluation score based on the sector.

The user submits a modification request via the Classification Grade Modification Service, and the system processes the request to issue a new certificate if the conditions are met.
● Modifications are allowed starting from the 91st day after issuance and up to 90 days before expiration.
● One modification is permitted every three months.
● Any number of modifications can be made within the allowed period.
● A new version of the certificate is issued with the same certificate number and expiration date (only the version number, classification grade, and activities are updated).
● A new financial and technical evaluation is required.

Yes, beneficiaries can submit an extension request through the Classification Certificate Extension service. The request can be submitted 15 days before expiration and up to 15 days after expiration. If approved, the certificate is extended for 90 days from the expiration date of the current certificate.

When the user clicks (Request Contract with Office), the system redirects to the Saudi Council of Engineers for contracting. This option appears only in search results for engineering offices.

The health certificate photo follows the same regulations as civil registry photos, similar to other official documents. The certificate must display a clear and identifiable photo of the holder.

The system can verify residency expiration if the municipality enables this feature in its settings. If not enabled, residency expiration is not checked.

The user can submit a request to update their classification certificate through either the Update Classification Certificate service or via My Requests, depending on their needs:
1. Update Certificate Details – Allows updating the establishment name and owner’s name on the certificate.
2. Update Contact Information – Allows updating personal or establishment contact details.
3. Update Activities – Allows modifying activities within the classified sector, with a new certificate issued under the same number and expiration date for both the first and third cases.

The questionnaire consists of two parts:
1. Part One (Mandatory) – Focuses on core functions.
2. Part Two (Optional) – Covers strategic and support functions.
● The questionnaire contains (89 questions).
● Each question within the functional sections offers (three answer choices), and the beneficiary may select only one option per question.
● Answers can be edited before submission.
● Completing the questionnaire takes approximately (7 to 15 minutes).
● The questionnaire remains active for (one week) from the time the link is received.

It aims to help decision-makers understand current challenges facing developers, enabling them to secure the necessary support, provide tailored recommendations to enhance skills, and design transitional plans to address challenges. The goal is to boost competencies and elevate the real estate market in the Kingdom as part of Saudi Vision 2030.

1. Access Balady Services and select (Project Evaluation Request) under City Service Providers Classification.
2. Fill in the Project Evaluation Request details.
3. Submit the request.
4. View the evaluation once approved by the officer; it will also be reflected on the search screen.

This service allows contractors to share the evaluation form with project managers/evaluators to facilitate the contractor evaluation process.

● Yes, the user must fill out the credit request form.

● Yes, as there is no requirement for financial statements.

No retraining is required as long as the license is still valid.

● The worker must have a valid craft license.
● The added profession must belong to the same classification as the worker’s
main profession.

No, only the business owner or authorized representative who issued the license can
cancel it.

Yes, but only if they were the one who originally issued the craft license.

The license is issued instantly once they are registered by the institute
representative.

Graduates of accredited institutes under the Technical and Vocational Training
Corporation (TVTC).

Log into Balady, select Craft Licensing System, and click on Search for Licensed
Individuals (Craft Workers).

Yes, once the mobile cart license cancellation request is completed, the Freelance
Work Certificate is automatically canceled.

Fees include:

○ Non-renewal penalty (500 SAR) + Inspection fee (20 SAR) – one-time
charge
○ ((Signboard fee + 200 SAR) * (1 year))

● The new site reservation is canceled, and the current site remains reserved if
the applicant cancels the request.
● Both the application and site reservations (new and current) are canceled if
the temporary license is automatically canceled.
● Only the new site reservation is canceled if the temporary license is canceled.
● The request and new site reservation are canceled, but the current site
remains reserved if one hour passes while the request is in draft status.
● The request and site reservation are canceled if five hours pass after the
invoice is issued without payment.

● No, the license is issued to an individual and cannot be transferred.

Yes, the renewal fee is the same as the issuance fee.

The renewal application can be submitted when there are 5 days or fewer remaining
before the license expires.

No, only Saudi nationals are eligible to apply for this service.

This service allows the cancellation of a temporary sales outlet license within the
municipal incubators for commercial activities.

● No fees apply if the reservation is in a municipal route or in a municipal
incubator managed by an investor.
● Rental fees apply if the reservation is in a municipal incubator managed by
the municipality.

● The mobile cart license must be valid (not expired or canceled).
● The current site reservation must be valid (not expired or canceled).

No fees apply if the new reservation is in a municipal route or in a municipal
incubator managed by an investor. Rental fees apply if the new reservation is in a
municipal incubator managed by the municipality, with the fee difference calculated
for the remaining reservation period.

Yes, a new site can be selected within the same municipality jurisdiction if the
previous incubator was in a linked municipality (governorate municipality). If the
incubator was in a sub-municipality, a new incubator can be selected within the
scope of all sub-municipalities only.

The invoice is valid for 5 hours from the time of issuance. If payment is not
completed within this period, the reservation request and site reservation will be
automatically canceled.

No, only one site can be reserved for a single mobile cart, whether in a municipal
incubator site or a municipal route

Yes, through the Mobile Store Markets Inquiry service, you can view market details,
available locations, and occupied locations that may become available soon.

Yes, you can view information about mobile store markets through this service.

A route is a designated extended area along a street that includes parking spaces for a limited number of mobile carts. The municipality defines and determines the maximum capacity for each route.

Yes, after submission, the system generates a request number:
○ (SAS) for private land scheme approvals.
○ (DAS) for detailed land scheme approvals.
These can be found under the (My Requests) tab.

You can track comments and feedback under the (My Tasks) tab.

Yes, you can track the status of your request under the (My Requests) tab, categorized as follows:
1. Requests in Progress
2. Pending Payment Requests
3. Completed Requests – Resolved
4. Requests Withdrawn by the Applicant

If you wish to complete or delete the request, access it via:
Balady Services > Private Land Scheme Approvals > My Requests, then proceed accordingly. If you encounter any issues, please contact support.

It is a declaration confirming the accuracy of the submitted data in the private land scheme approval request.

The power of attorney number and the owner’s national ID number or commercial registration number.

Yes, the system retrieves power of attorney details from the Ministry of Justice, allowing the authorized applicant to proceed with the request.

Landowners who wish to subdivide large land plots into smaller, organized lots after deducting the planning percentage, which includes roads, services, and public facilities.

It is an informational service that explains what collective housing is and how to invest in it. Users can also access the World Bank study through the service.

By using the (Inquiring About Requirements and Restricted Areas for Collective Housing Licenses) service on Balady.

The property owner is responsible for obtaining the permit if the building is leased to multiple entities. The employer is responsible if they are the sole tenant of the building.

Yes, violations are imposed if the collective housing license expires without being renewed or canceled.

The license is canceled, and the applicant may reapply for a new license after meeting the requirements.

If eligible, follow these steps:

1. Log in to the Balady platform.
2. Select Balady Services.
3. Choose Renew Collective Housing License.

Yes, municipality officials can add, modify, or remove restricted zones for collective housing through the system.

1. Residential Building: A structure with one or more floors, up to 23 meters high,
containing multiple housing units.
2. Residential Compound: A group of independent buildings (apartment blocks
or villas) enclosed within a secured gated area.
3. Mobile Cabins: Housing set up within projects, movable from one location to
another. These are licensed for the project's duration or a maximum of one
year, with renewal based on compliance.

No, 940 is only accessible within Saudi Arabia. However, you can contact the landline number from abroad by using Saudi Arabia’s international dialing code.

You can monitor updates on your inquiry via the Balady app/portal or call center. Additionally, SMS notifications will be sent based on the actions taken on the inquiry.

Reviewing the work submitted by the certified surveyor.

As long as the authorization is active, it can be revoked at any time. If the authorization has expired, there is no need to revoke it as it is automatically considered canceled.

No, the municipal electronic authorization service does not include authorization for engineering offices.

Yes, the system displays the following information: entity name, website, required timeframe, and phone number of the entity providing the technical evaluation score based on the sector.

It is a low-cost financial performance evaluation for establishments, typically completed within one to three business days. The evaluation methodology is based on financial risk indicators and simplified business risk and governance criteria to issue the certification.

Yes, violations related to CITC cable cuts can be viewed in multiple sections of the excavation platform:
• Through the "Permit Compliance Status" filter on the Excavation Permits screen (users can search for all violations, only CITC cable cut violations, or permits without recorded violations).
• Through the "Violation Type" filter on the Monitoring and Quality screen (users can filter for all violations or specifically CITC cable cut violations).
• Through the interactive permit map, where compliance status is visually marked. When clicking on an excavation path, its details are displayed, showing whether there are recorded violations. If none exist, "No recorded violations" is displayed. If violations exist, a link appears for the recorded violation, allowing users to view its details on the Monitoring and Quality screen.

If a supervising consultant identifies damage to a CITC cable while filling out a report, they will:
• Select a relevant CITC cable cut item in the report.
• Answer the confirmation question: "Is there a cut or damage to a CITC cable?"
• If "Yes," they must:
● Enter the name of the telecommunications service provider that owns the affected cable.
● Describe the issue regarding the cable cut or damage.
● Attach supporting images showing the damage to the CITC cable.

Yes, customized geographic layers can be added to the platform after being provided by the municipality. Access to these layers on the map will be granted based on the permissions determined by the municipality.

● Street width
● Utility network
● Type of work
● Location of the excavation relative to the centerline

All excavation requests, including (new standard excavation, previously coordinated excavation, multi-excavation coordination, emergency excavation notice, and emergency excavation), are processed through the My Requests screen under Excavation Services. Requests that are in draft status can either be completed or deleted.

The General Directorate of Traffic is a key approval authority for excavation permit requests within the Balady platform. Requests for excavation permits are sent to them, and if street closures are required during excavation, a traffic plan must be attached for approval during the permit coordination process.

According to official directives, all government entities must be electronically linked with the Balady platform to facilitate municipal services, eliminate the need for repeated coordination, and avoid paper-based approvals through the Non-Objection Platform (Government Approvals).

The maximum number of excavation paths allowed per excavation site (work location) must not exceed 5 paths.

The maximum total length of excavation paths for a single excavation is 1,000 linear meters.

There are two methods:
1. Through an engineering office: The office logs into Balady Business, views completed applications, selects the compliance certificate request, and prints the certificate.
2. Through the beneficiary: The user logs into the Balady mobile application, navigates to "My Requests", selects the compliance certificate request, and downloads the attached certificate.

The goal is to reduce the time required for issuing excavation permits. Once a multiple excavation coordination report is issued for several excavation sites, there will be no need to redo the coordination when applying for a pre-coordinated excavation permit.

No, the Multiple Excavation Coordination Report is not an excavation permit but rather a confirmation that coordination has been completed. The service provider must still pay the fees and obtain a pre-coordinated excavation permit for each excavation listed in the coordination report.

If the corrective period expires, the owner will receive a violation notice and be granted a one-month grace period for correction. If non-compliance persists, a fine between SAR 1,000 - 5,000 will be imposed.

If there are any remarks from the Coordination Office, the applicant can address them using the following options:
● (Delete the rejected work site): The applicant can remove the rejected site while keeping the approved ones and their associated data.
● (Replace the rejected work site): The applicant can substitute the rejected work site with another by uploading a new Shape File of the revised location while keeping the approved sites and related data.
● (Replace the entire excavation plan): In this case, all project work sites, including approved ones, are deleted. A new Shape File containing all project work sites must be uploaded, along with re-entering all relevant data, requiring the full coordination process to be restarted.

Some excavation sites may be accepted while others are rejected, with feedback provided to the project owner. The applicant will have the option to address the remarks and resubmit the request for reconsideration.

The key requirements include:
1. Defining the main excavation route and all building connections.
2. For each building, the short address or building number must be entered, along with an image of the building.
3. Excavation paths must remain within the designated geographic scope of the buildings.
4. The number of connections must not exceed 80.
5. The length of each connection must not exceed 25 meters.
6. The total length of the main excavation route must not exceed 1,000 meters

This service allows service providers across the Kingdom (e.g., telecommunications, electricity, and water companies) to request a new type of excavation permit (Multi-Building Connection Excavation Permit), covering multiple building connections. The process includes coordination, approval, permit issuance, excavation execution, and site closure.

Yes, the platform allows service and coordination entities to assign multiple representatives, each with a specific role. Examples include:
1. Filling out applications only (without submission).
2. Filling out and submitting applications.
3. Viewing applications submitted by other representatives.
4. Defining the project team within the coordination office (contractors – consultants – supervisors).
5. Responding to incoming coordination requests.
6. Responding to approval requests.

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.

● Initiation of emergency works
● Completion of emergency works

The acceptable distance between excavation paths within a single site is 50 meters.

The vehicle’s location appears on the map only if the driver has enabled GPS location services on their mobile device. If GPS is disabled, the request status can still be viewed, but the vehicle’s location will not be displayed.

A service that allows the deceased’s family members to track the transport and preparation request and view the vehicle's location on the map.

Yes, approval from the Emirate is required. The deceased's family must apply through the
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.

Currently, charities and service centers are allowed to transport deceased persons only from hospitals. Other cases, such as home deaths, accidents, or judicial executions, are handled by the Mortuary Services Department (Honoring the Deceased Department).

Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.

Yes, but this requires direct coordination with the Mortuary Services Department (Honoring the Deceased Department).

Some cemeteries are not activated in the system, so they do not appear in the inquiry results.

We apologize for this. We are working on making all deceased records available.

No, only the name or part of the name is sufficient for searching. However, to narrow down search results, it is recommended to use additional details such as ID number or date of birth.

Yes, a new site reservation can be made after canceling the current reservation.

This service allows users to cancel their current mobile cart site reservation (whether in a municipal incubator site or a municipal route).

These are relevant entities that must be consulted for opinions on major project coordination. Their input may directly impact the approval or rejection of the request, categorizing them as an approval entity, or it may be advisory only, categorizing them as a coordination entity. Usually, coordination entities are the same as project-owning entities. Approval entities may vary depending on the nature of the request and the main municipality, but the (Project Coordination Office) remains the primary approval entity for all types of requests.

Weekends and official holidays may be included or excluded from the coordination period depending on the settings of the Coordination Office at each municipality.

Yes, three notifications will be sent to the applicant reminding them to submit a request for a pre-coordinated excavation permit when the site is nearing its validity expiration.

No, there is no difference in fees between a standard excavation permit and a pre-coordinated excavation permit. However, obtaining a multi-coordination report currently does not incur any charges.

Yes, users from the service-owning entity or coordination office can access the geospatial database layers via the Permit Interactive Map or Requests Interactive Map, based on their authorization.

The Interactive Map is one of the services within the Excavation Platform, allowing users to view authorized excavation routes within a specific geographic area. Users can filter results by excavation status, utility type, excavation type, street closure status, excavation method, and excavation duration category. Additionally, users can apply a visual distinction filter, enabling color-coded map visualization based on selected criteria. Users can also view detailed technical information about a selected excavation route by clicking on it.

Yes, users affiliated with the relevant utility agency or coordination office can access underground database layers via the interactive permit/request map based on their geographical scope.

It is one of the services of the Excavation Platform that allows users to view authorized excavation routes within a specific geographic area. Users can control the display of excavation routes based on:
● Excavation Status
● Utility Service Type
● Excavation Type
● Street Closure Status
● Excavation Method
● Excavation Category & Duration
Users can also apply a visual differentiation standard to color-code the excavation routes based on selected criteria. Additionally, users can view detailed technical data for any route by clicking on it on the map.

The primary activity listed on the commercial license must be one of the following to qualify for an Sacrificial Slaughter Permit Service:
● Traditional Foods
● Mandi Restaurant
● Broasted Restaurant
● Grilled Food Restaurant
● Mandi Pressure Cooker Restaurant
● Bukhari Restaurant
● Hanith Restaurant
● Indian Restaurant
● Restaurants with Service
● Restaurants with Service inside a Category A Service Center
● Restaurants with Service inside Sports Clubs, Sports Centers, and Gyms
● Restaurants with Service inside Open Stadiums
● Restaurants with Service inside Shooting Clubs
● Restaurants with Service inside Sports Academies
● Meal-Only Service Activities
● Takeaway Meal Service

Yes, the permit can be printed through the My Requests service on the Balady platform.

The service allows businesses to obtain a permit for a self-service machine on a commercial license if the primary activity of the license permits it.

The permit number (issued by Balady or the municipality), the owner’s identification type, and the owner’s identification number.

1. The license activity must allow for a self-service machine permit.
2. There must be no pending self-service machine permit applications in (draft/under review) status.
3. The permit must be requested for a shop license.
4. The maximum allowed number of active permits for the license must not be exceeded.

Yes, the service allows inquiries about building permits issued by all municipalities across the Kingdom.

The permit owner or their representative can submit a request to change the supervising office or contractor, and the request is approved by the municipality.

No, this service is only available through the Balady platform.

Yes, by following these steps:
1. Log in via the Balady platform using Unified National Access (Absher).
2. Navigate to services and select Building Permit Services.
3. Choose the type of permit (Building Permit or Fencing Permit).
4. Identify the property owner and the applicant.
5. Select the survey decision for the permit request.
6. Complete the required fields and submit them to the engineering office.
7. After payment, the Building Permit is issued and can be printed.

You can inquire by accessing the Balady portal → Electronic Inquiry → Commercial Activities and Municipal Requirements, then searching by activity name or activity code and clicking Search to display the details and municipal requirements for the selected activity.

Yes, as per municipal regulations, it is a mandatory requirement for obtaining the permit, and it must be issued by an approved engineering office.

No, fencing is not required, and penalties do not apply. However, the landowner may still request a Vacant Land Fencing Permit voluntarily.

You can modify the building permit after issuance by applying for the Addition and Modification of Building Components service.

No, the title deed must be updated with the Ministry of Justice before initiating the ownership transfer.

Yes, an engineering office must verify the building details before ownership transfer is approved.

Yes, the transfer must be completed before the permit expires to remain valid.

● A survey decision for the site.
● Approval from the municipality or relevant authority.

A permit that allows beneficiaries to prepare and level a site before construction.

Yes, multiple permits can be issued for the same site, provided municipal regulations are followed.

A request for deletion of duplicate permits can be submitted via supporting services.

You can apply for the Correction of Building Permit Data service, which allows you to modify the property document number after resolving the issue. It can also be corrected using the "Modify Old Permit Requests Data" authorization.

The service is available for permits transferred from the municipality.

An appeal can be submitted after the permit has been suspended or canceled by the municipality/secretariat. Appeals must be submitted within 60 days from the date of suspension or cancellation.

The Investor License Department.

No.

You can locate a service provider by using the “Inquiring About Providers of Funeral Transport and Preparation Services (Charitable Organizations)” feature. Simply search by city or governorate where the deceased is to be buried.

No.

Yes.

Yes, it is possible, but a reason for the objection must be provided for each item, along with any supporting attachments if available.

Currently, objections can be filed against the automatic cancellation fees for expired commercial licenses, as well as the cancellation request fees submitted by the beneficiary.

The 24-hour permit issuance service can be either immediate or non-immediate, depending on the municipality's requirements.

Yes, the permit can be renewed if there are 30 days or fewer remaining in its validity period. Once renewed, an additional year will be added to the remaining duration of the current permit.

The applicant must enter a description of the seasonal permit location or provide a distinctive mark for the site.

The event permit can be printed through the Balady platform by accessing the "My Requests" service and selecting "Print Event Permit." The permit will indicate whether it includes a Tobacco Product Sales Permit or not.

Yes, an external applicant can request a Tobacco Product Sales Permit while submitting an Event Permit application. This allows users to obtain both permits through a single application instead of two separate requests.

Length, width, height, model, manufacturing year, license plate number, and chassis number.

Length, width, and height of the trailer.

Yes, a Home Services Permit can be issued if the license is valid for at least three months.

Worker’s name, profession, issue date, expiry date, insurance status, license number, city, establishment name, worker rating, and contact details.

This feature was added to enable accredited institute representatives to register their trained graduates in the system.

No, the service only displays the areas covered in Phase One, which includes the main cities: Riyadh, Jeddah, Makkah, Madinah, and the Dammam Metropolitan Area.

No, there are no requirements to apply for this service.

Yes, an unlimited number of advertisement boards can be added to the same request. However, the following details must be provided for each board:
● Advertisement board name
● Advertisement board type
● Dimensions (Height/Width)
● Uploaded image of the advertisement board
● "Approval from the Ministry of Commerce (Required only if the advertisement board type is "Discounts

This service allows beneficiaries to obtain a temporary permit for an advertisementboard displayed on the store’s façade or front glass for a specific period.

The cancellation fees for a commercial license are calculated based on the license expiration date.

If the license is linked to a Commercial Register, log in as Owner/Establishment Manager. If the license is linked to a National ID, log in using the "For Myself" option.

You can apply for a commercial license by visiting the following link:
https://balady.gov.sa/ar/services/%D8%A5%D8%B5%D8%AF%D8%A7%D8%B1-%D8%B1%D8%AE%D8%B5%D8%A9-%D8%AA%D8%AC%D8%A7%D8%B1%D9%8A%D8%A9

An objection can be filed after the license has been suspended or canceled by the municipality/secretariat, and the objection must be submitted within 60 days from the date of suspension or cancellation.

In certain cases determined by the Coordination Office, the request may require additional time for review. Therefore, the system allows specific entities to extend the coordination and approval period.

To add a consultant to the permit application project team, the following conditions must be met:
● A valid license number for the engineering consulting office must be available.

● A valid National Establishment Number (700 number) for the consulting office must be available.

● The classification must be valid.

● The consultant must be approved by the Coordination Office.

The validity of a health certificate can be verified by:
1. Scanning the QR code printed on the certificate, which will retrieve the certificate information via the Balady platform.
2. Logging into the Balady platform and selecting the Health Certificate Status Inquiry service, then using search filters such as (National ID / Iqama / Border Number and ID Type) or Health Certificate Number to verify its status.

● Issuance of a Health Certificate
● Cancellation of a Health Certificate
● Renewal of a Health Certificate

You can access services by clicking on the “Services” icon, then selecting the desired service. Alternatively, you can use the search icon and type the service name.

Through the "Work Team" service, a new filter called "Ban Status" is available with the following options:
● All (default): displays all contractors
● Banned: displays only currently banned contractors
● Not Banned: displays contractors not currently banned
● Never Banned: displays contractors never banned on the platform For banned contractors, you can click “Ban Details” to view the related information.

The violation is calculated per Article 3/3 of the regulation:
Violation amount (based on the municipality classification) × Number of meters.
Example: An excavation of 10 meters in Riyadh = 3,000 SAR/meter → Violation = 3,000 × 10 = 30,000 SAR.

They are issued automatically via electronic linkage with the “Mumtathil” platform.

24 hours after receiving initial approval, if the representative fails to submit the related emergency excavation permit.

Via the "Monitoring and Quality" service on the Naseq platform, using search filters like:
(Permit/Notification Number – Municipality – Sub-municipality – Entity Name – Main Contractor – Violation Number – Coordination Office).

1. Expired permits not closed on the platform
2. Incomplete or abandoned work at the site
3. Outdated classification or qualification
4. Accumulated unresolved site reports
5. Previous excavation defects not corrected
6. Safety violations at the work site
7. Failure to follow approved excavation plans
8. Other reasons specified by the Coordination Office

Yes, the platform allows the service entity to modify its response from approval to rejection or vice versa, as long as the request has not been finalized (i.e., still within the coordination and approval period).

The system will automatically record a default response for entities that do not provide a decision within the coordination period. This automatic response is usually set to “automatic approval,” unless the Coordination Office configures it differently.

Only for the following types of signs: advertising and promotional signs at city entrances, advertising and promotional signs on building facades and walls, advertising or promotional signs on permanent and temporary fences, advertising or promotional signs on buildings under construction, and advertising or promotional signs on vacant land.

Approval from the municipality and traffic authorities is required.

The service aims to enable the Amana employees and the Transporters to manage residential contracts and facilitate the tracking of implementation and necessary amendments through the Balady platform, streamlining effective management of residential contracts.

The services cover multiple tasks such as creating and activating residential contracts, developing operational plans for contracts, monitoring contracts based on their status (inactive, pending activation, active, expired, rejected), reviewing performance reports, managing complaints and violations, and configuring contract settings.

Transporters are able to:
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.

The General Manager of Sanitation at the Amana is responsible for entering the detailed contract data and assigning contracts to the relevant Transporters.

After the contract is created, transporters can complete the data by adding or modifying the operational plan, specifying vehicles and drivers, and entering the required information to finalize the contract.

Transporters can request contract amendments if the contract is still inactive or pending activation. However, once the contract is activated, any modifications must be submitted as specific requests through the Contract Supervisor.

The services allow users to view and filter active and closed complaints, record observations on complaints, and close them upon approval of the Transporters’ responses. Additionally, the system displays violations registered against Transporters related to residential contracts.

Designated employees can monitor complaints related to residential contracts, whether active or closed, record observations, and take the necessary actions accordingly.

Yes, Transporters can add or modify operational plans, including defining the locations and geographical distribution of waste bins.

The system provides various performance reports covering operational plans, container achievement reports, and vehicle achievement reports, helping monitor progress and assess performance.

Yes, there is a "Save as Draft" feature when applying for any service on the Balady platform. Draft requests can be accessed later through the "My Requests" page or the "Control Panel" in the beneficiary's profile.

The main goal of street lighting designs is to provide uniform illumination and an appropriate level of horizontal and vertical lighting for the street and surrounding objects.

The system allows the user to apply for a replacement request if there is at least one owner from the list of previous owners (the owners list retrieved when the certificate was first issued).

The beneficiary must manually enter the following additional information:
- Type of owner
- Owner’s nationality
- Phone number

Yes, the technical grade status of the beneficiary, retrieved from the Digital Government Authority via Balady, can be viewed through the “Technical Grade” tab on the Classification Request submission screen.

Yes, the technical grade status of the beneficiary, retrieved from the Saudi Council of Engineers via Balady, can be viewed through the “Technical Grade” tab on the Classification Request submission screen.

Yes, the technical grade status of the beneficiary, retrieved from the Saudi Contractors Authority via Balady, can be viewed through the “Technical Grade” tab on the Classification Request submission screen.

Yes, the technical grade status of the beneficiary, retrieved from the Cybersecurity Authority via Balady, can be viewed through the “Technical Grade” tab on the Classification Request submission screen.

Yes, the technical grade status of the beneficiary, retrieved from the General Authority for Survey and Geospatial Information via Balady, can be viewed through the “Technical Grade” tab on the Classification Request submission screen.

Treated as Saudi companies, all documents submitted from outside the Kingdom must be attested by the Saudi Commercial Attache, Consulate, or Embassy, and translated into Arabic by a certified translation office. The financial statements of the companies must be submitted through one of the currently available credit tracks (either the National Housing Company track or the regular track), by filling in the required information in the system and submitting the request.

At least one financial statement is required for any of the last three fiscal years.

Yes, this is possible and is subject to obtaining a certificate of compliance with technical standards and credit classification.

Yes, the beneficiary can upload additional supporting attachments to their request in the financial statements section.

It refers to the number of days the company takes to pay its obligations to creditors.

It refers to the number of days the company keeps inventory before it is sold.

It refers to the number of days the company takes to convert inventory into sales. (Note: the original Arabic phrase “تصنيف المخزون” likely refers to inventory turnover/selling.)

Yes, compliance levels are reported, including meeting minutes, financial, and technical reports related to the establishment.

The answer should be “Yes” if the establishment has a department that monitors, analyzes, and identifies potential risks, and works to avoid or reduce their impact, such as financial collapse risks. This department also assesses the feasibility and risks of the establishment’s projects.

The answer should be “Yes” if the establishment owns other entities such as other companies, stores, factories, etc.

No, the establishment does not disclose financial statements, auditor opinions, or shareholder information on its website.

Yes, the shareholders also serve as the establishment’s director or executive managers.

Yes, it refers to off-balance sheet financing.

No, a bank statement confirming the establishment's commitment to repaying financing agreements must be provided.

The user accesses the request through the “My Requests” service and selects the delete icon, provided that the request has not been fully approved.

The nationality in the classification certificate is retrieved from the Ministry of Commerce.
It can be modified through the Balady platform by submitting a request via the service “Add/Delete Field or Modify Classification Grade” after updating the data with the Ministry of Commerce.

Yes, you can submit a request as the performance record and project history step is optional.

*Project completion percentage
*Contractor performance evaluation from the project’s owner
*Project budget in Saudi Riyals (entered values must match contract values if multiple projects are under the same contract)
* Type of project (Execution, Maintenance & Operation, Services)
* Project field

* Project Name
- Project Start Date (Gregorian)
- Project Budget (in Saudi Riyals)
- Project Duration (in months)
- Completion Percentage
- Project Type (Execution / Maintenance, Operation & Services)
- Project Field

To obtain a classification certificate, the contractor must obtain a technical and credit evaluation grade from the following entities:
A. Technical Evaluation:
1. Engineering Offices – Saudi Council of Engineers
2. Construction – Saudi Contractors Authority
3. Maintenance, Operation & Services – Saudi Contractors Authority
4. ICT – Digital Government Authority
5. Real Estate Development – Tasneef Investment Company
6. Exhibitions & Conferences – Classification System
7. Catering & Food Services – Classification System
8. Surveying & Geospatial – General Authority for Survey & Geospatial Information
9. Cybersecurity – National Cybersecurity Authority

B. Credit Evaluation (Tracks):
1. National Housing Company Track

It aims to provide an organized, independent, and transparent assessment of the contractor’s financial readiness. The evaluation includes a comprehensive analysis of qualitative and quantitative factors based on the entity’s financial statements, with a focus on understanding management’s position on key aspects. This thorough assessment is conducted within a short and efficient timeframe, ensuring timely decision-making while maintaining depth and accuracy of analysis.

Yes, either:

Audited and uploaded by a certified accounting firm via Qawaem,

Or issued through the SIMAH path.

"All engineering consultancy activities licensed by the Saudi Council of Engineers.

"The following must be available:

A valid commercial registration that includes classified activities for engineering offices.

Engineering office license for companies and engineering consultancy offices.

Financial statements deposited in the “Qawaem” program.

Certificate of compliance with technical standards from the Saudi Council of Engineers."

"The following must be available:

A valid commercial registration that includes classified activities.

Financial statements deposited in the “Qawaem” program.

Certificate of compliance with technical standards from the entity providing the technical grade based on the classification field."

"New (startup) establishments can obtain classification through the Instant Accreditation service, provided they achieve a technical standards score of 19 or higher.

"Several key factors help increase the score, such as:

The number of employees in the establishment (depending on the role in the classification sector),

Their experience,

The percentage of Saudi employees,

The percentage of Saudi women,

Administrative governance and risk management,

Diversified income sources,

Use of modern technologies in projects."

"The currently approved companies Is:
National Housing Company"

Once the classification certificate is issued, a visit may be scheduled at the discretion of the agency. If the submitted information is found to be incorrect, penalties will be applied as outlined in the Contractor Classification Executive Regulations.

"Through a Certificate of Compliance with Technical Standards issued by the relevant authority:

Engineering Offices: Saudi Council of Engineers

Construction: Saudi Contractors Authority

Operations, Maintenance & Services: Saudi Contractors Authority

IT & Communications: Digital Government Authority

Real Estate Development: Tasneef Investment Company

Exhibitions & Conferences: Classification System

Catering & Nutrition: Classification System

Surveying & Geospatial: General Authority for Survey and Geospatial Information

Cybersecurity: National Cybersecurity Authority"

"No, project surveys are not required for classification.

"No, that is not required.

It is a service aimed at searching and verifying classified establishments.

"The current classification system assesses the applicant’s current technical and financial capacity based on integration with related entities."

"The current classification system evaluates the applicant’s present technical and creditworthiness capabilities using integrated data from relevant authorities."

1. Basic Search:
You can search classified establishments using:
- Certificate number
- Engineering license number
- Contractor/Engineering office name
- Unified National Number

2. Advanced Search:
If none of the above are available, you can search using:
- Classification type (mandatory dropdown)
- Classification field (mandatory dropdown)
- City (mandatory dropdown)
You can narrow down the results further by adding:
- Establishment activity
- Certificate grade
- Certificate expiry date
- Establishment phone number
- Service

1) Log in via the Balady platform using (Absher).
2) From the products section, select "City Service Providers Classification".
3) Choose “Verify Classification/Qualification Certificate” and click "Start Service".
4) Choose a search method: license number, contractor name, engineering office name, classification/qualification certificate number, or national ID number.

"It is a certificate granted to engineering consultancy offices and contractors in the construction and O&M fields. It enables them to use the Balady platform for issuing and approving building permits and obtaining latent defects insurance documents."

"Yes, companies can be classified in multiple fields under a single certificate, provided the fields are among the classified activities listed with the Ministry of Commerce—except for engineering offices, which can only be classified in that field."

"Applicants submit a single credit evaluation form, but a separate credit score is assigned for each field based on specific business risk, governance, and financial criteria. Therefore, the credit rating may differ by field."

"You can verify the certificate and access all related data by scanning the QR code on the certificate.

"A classification certificate can only be extended once during its validity period.

"Upon approval, the certificate is extended for 90 days from its expiration date.

"The engineering office selects ""City Service Providers Classification"" from the service list on Balady.

The office logs in to the system.

The request screen will display.

For each eligible request, a ""Request Extension"" button will appear.

Upon clicking, the system sends the request to the classification officer for review and approval or rejection.

You can apply for a classification certificate on the instant accreditation path by following these steps:

Select ""City Service Providers Classification"" from the services list on the Balady platform, then proceed to the classification system.

The main business classification screen will appear.

Choose the type of classification (Establishment Classification or Engineering Office Classification).

Enter the Unified National Number for establishments or License Number for engineering offices, then click Search to display the entity's information and the final percentage (technical evaluation).

The system will display the applicant's data, general information, shareholders, and customer declaration.

Fill in the required information, confirm the declaration, then click Submit.

Once the application is complete and the certificate is ready for printing, the system will notify the user.

Click on Certificate Attachment to view and print the accreditation certificate.

"Financial statements are shown in a dropdown list based on the latest approval date, making it easy for users to select by date.

Select ""City Service Providers Classification"" from the services list on Balady.

Log in to the classification system.

Choose the required service (apply, renew, or modify a classification request).

Create a credit assessment request.

Within the request, select the financial entry number from the available statements.

Financial statements will appear in a dropdown menu by the latest approval date.

Select the needed statement accordingly.

"If the request is rejected, the reasons will be displayed on the user interface and through notifications via the Balady platform.

"Yes, you can file a grievance for each field separately. The grievance committee has the authority to approve or reject the grievance and may remove the field without affecting the rest of the classification.

Yes, it is possible, subject to obtaining a certificate of compliance with technical standards and credit classification.

"Once the request is submitted, the system displays a notification of certificate issuance, and the user can print it once it is approved by the General Classification Department.

"The commercial license for the main headquarters is required to verify and ensure regulatory compliance.

"No, it is not mandatory for contractors or engineering offices.

Attaching a Food and Drug Authority license is not a mandatory requirement; it is optional for establishments selecting the nutrition and catering field for classification.

"No, if applying for the nutrition and catering field without a license issued by the authority, the request is not automatically rejected.

"Classification in this field requires a technical evaluation according to the specific standard for the field (mandatory), entering the Food and Drug Authority license number (optional), in addition to attaching a copy of the license as an optional attachment within the classification request.

"Upon issuance of the classification certificate, the establishment’s data can be updated. There is a “Update Establishment Data and Information” icon on the Balady platform.
(If all owners of the establishment have changed, this is considered a legal change, and a support ticket must be opened.)

"The request can be deleted at any time provided that the certificate has not been issued.

"Requests from engineering offices and contractors are received through the system. If the process is automated, it is handled by the system; if it requires intervention by the Ministry or Municipality staff, it is processed by the responsible specialist.

"Yes, financial limits have been updated and are available on the Balady website:
https://balady.gov.sa/Services/DownloadUserGuide/314"

"Yes, Value-Added Tax (VAT) is included.

"The service helps you submit a classification consultation request and directs it to experts to comprehensively evaluate your establishment. This allows for identifying strengths and weaknesses and working effectively to improve the classification grade.

The user submits a classification certificate renewal request through the “Renew Classification Certificate” service. The system processes the request and issues a new certificate if the requirements are met.
- Renewal is allowed once within the last 90 days before the certificate expires.
- The old certificate is replaced with a new one using the same certificate number but with a new expiry date (a new validity period begins upon acceptance of the renewal).
- A new financial and technical evaluation is required.

If two or more entities form a joint venture to execute a project, each must be classified in the relevant field. At least one entity must hold the required or higher classification grade, while the others may hold a grade equal to or one grade lower than the required grade for the project.

The fields that require classification include:

Construction and Building

Operation, Maintenance, and Services

Exhibitions and Conferences

Catering and Food Services

Real Estate Development

Communications and Information Technology

Engineering Offices

Surveying and Geospatial

Cybersecurity

They are entities with activities subject to classification as stated in the commercial registration in the following fields:

Construction and Building

Operation and Maintenance

Exhibitions and Conferences

Catering and Food Services

Real Estate Development

Communications and Information Technology

Engineering Offices

Surveying and Geospatial

Cybersecurity

You can submit an appeal request within 60 days from the issuance of the certificate. You may also apply for a new classification request once the appeal is approved.

Yes. The system displays the following information about the technical evaluation provider (based on the sector):

Name of the provider

Website

Required time duration

Phone number

Classification certificates can only be extended once.

Users can view their rating from the “My Requests” screen.

This service aims to reactivate the regular path and allow the user to upload financial statements if not previously available.

To create an integrated service that encourages unregistered contractors to apply and register in the classification system.

The applicant accesses the classification certificate request service.

The system verifies the applicant's commercial registration.

On the credit rating request screen, the required fields appear as dropdown menus to simplify input.

Ownership transfer is a legal change in the entity, thus a new certificate must be requested by opening a ticket to cancel the old certificate.

This appears if data retrieval from the Etimad platform fails. However, the user may continue the request, as filling in project details is optional.

Steps:

Log in to the Balady platform.

Navigate to: Services → City Service Provider Classification → My Requests.

Log in using the unified national access (NAFATH) as the owner.

Open the request → Download certificate.

After completing the application, the system generates the certificate and sends an SMS to the user.
From the “My Requests” screen, click on the classification request → download or print the certificate.

From “My Requests,” users can see appeal details.

Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:

Balady → Services → City Service Provider Classification → My Requests

Log in via Unified National Access (NAFATH)

For any certificate less than 60 days old, a “Submit Appeal” button will appear

The system displays the certificate details → select sector → enter reason and upload documents

Click “Submit”

Through the “My Requests” section in their Balady account.

The field ""Project Domain"" has been added for projects retrieved from the Accreditation service or projects entered by the beneficiary in the section of completed and ongoing projects.

Applications are submitted via the Balady platform by:

Logging into the City Service Provider Classification Service using the establishment's account

Accessing through National Unified Access

Completing the electronic forms

No, there are no branch offices. Applications and certificate issuance are conducted entirely online.

Within the first 60 days, a technical rating appeal can be submitted.

After 90 days, a request to modify the rating or field can be submitted.

16 working days – the duration may extend up to 60 working days according to the Classification System Regulations.

You can report issues through:

Unified Call Center: 199040

Email: Classification@momra.gov.sa

“Create Ticket” service on the Balady platform

The certificate is self-printable through the Balady platform.

Yes, it can be canceled only if the technical or credit evaluation has not been completed.
Steps:

Access the Balady platform

Go to “My Requests”

Cancel the request
Note: Once both evaluations are complete and the certificate is issued, cancellation is not possible.

Temporary letters have been discontinued and replaced by the classification certificate.

After the beneficiary submits the request, the system displays a notification of certificate issuance and allows the beneficiary to print it immediately once the General Directorate approves the classification request after its technical and financial completion.

Yes, companies may apply for classification in more than one sector except engineering offices, which may only be classified under the engineering offices sector.

No, only financial statements not older than 18 months are required and must be uploaded to the Qawaem platform.

"All classification-related activities are listed in the National Classification of Economic Activities. A primary activity in the commercial registration may include sub-activities. During the application, the primary registration is used. Therefore, the commercial registration must be updated to include the required classified activities.

The Certified Observer Program allows community members to report municipal violations through the "Balady" and "Mumathil" platforms. Observers can receive rewards if their reports are confirmed as valid.

Register in the Certified Observer Program via the "Balady" platform, complete the required requirements and tests, and then your account will be activated so you can start reporting violations.

• Must be 18 years or older.
• Must not be an employee of the Ministry, Municipality, or related entities involved in inspections or oversight.
• Must meet eligibility criteria and complete the required training.

After registering, complete the training and pass the tests to receive a certificate. Then your account will be activated, and you can start reporting violations.

Once your account is activated, use the "Mumathil" platform to submit reports. You must document the violation with photos and provide an accurate description.

No, rewards are only given if the violation is approved by the regulatory authorities and the objection period has passed according to the rules.

The reward can be up to 25% of the confirmed fine amount, based on the criteria set by the Ministry of Municipal and Rural Affairs.

The reward is paid electronically after the violation is confirmed, the objection period has ended, and the reward is approved by the relevant committee according to the rules.

Yes, you can submit multiple reports as long as the violations are different.

Malicious reports violate the policies. You may face legal responsibility, and your certified observer account may be suspended.

Yes, your account can be suspended if you fail to follow reporting standards, repeatedly submit inaccurate reports, have conflicts of interest, submit malicious reports, or violate the platform policies.

A certified observer is legally responsible for the accuracy of submitted reports and must avoid submitting any false or misleading reports.

Yes, the platform can be accessed from any device connected to the internet, including mobile phones.

All reports are reviewed by the relevant authority to ensure accuracy and prevent duplication. An integrated electronic monitoring system ensures no inaccurate or malicious reports are accepted.

Repeated inaccurate reporting may result in the suspension of your account.

You can update your personal information through your account on the "Mumathil" platform.

Yes, you will be notified through the platform once the reward is deposited into your account.

No, there is no maximum limit, but all reports must be accurate and reliable.

You can contact customer support through the available channels on the "Mumathil" platform, such as phone, email, or live chat.