1. Commitments of the Ministry of Municipal and Rural Affairs and Housing
Based on the vision and mission of the Ministry of Municipal, Rural Affairs and Housing, to achieve the objectives of its electronic platforms, we seek to provide the best possible services to users in this portal for citizens and residents, whether individuals or organizations. This Charter sets out the most prominent obligations of the portal, which are focused on:
a. Assistance and support:
The platform contains a section to assist and support the beneficiary audience. This section provides all the assistance needed by the platform visitor taking into account that it fits as many visitors as possible. Therefore, readable content and media materials are provided in various forms, as well as detailed information and link to some forms of assistance such as: frequently asked questions, multiple inquiries sections, ease of use, smartphone applications... and others.
b. Privacy and information confidentiality:
The platform places the confidentiality of its user's and visitors' information at the top of the priority list, and the portal management makes all efforts to provide quality services to all beneficiaries through the privacy document and confidentiality of information.
c. Provide tools for communication and participation:
The portal management is committed to interacting and responding to requests for inquiries received through the Contact Us page.
2. Electronic Service Standards:
The time is taken for the main page and all other pages to be ready for use does not exceed a maximum of 4 seconds
The time it takes for the main page of the portal to be ready for use ranges from 2 to 4 seconds on average
The availability rate is 99.95%.
Possible breakdowns for the year 4.38 hours
Breakdowns that may occur in the month 21.56 minutes
3. Customer responsibilities
Since the platform is committed to providing the best possible services to its customers, there are several responsibilities that these customers assume to ensure that the benefit reaches them as charted by the portal management. Below are some details about the responsibilities of customers towards the e-portal.