Balady Platform is an important interaction and communication channel with its beneficiary audiences and the information and services it provides. The Ministry of Municipal and Village Affairs and Housing seeks to establish a strong relationship between it and its audience based on the criteria of promoting, strengthening, and developing this relationship to benefit both parties. This Charter of Terms of Use and Irresponsibility contains the Platform's obligations to its visitors and the responsibilities of these visitors to the Platform.
1. Commitments of the Ministry of Municipalities & Housing
Based on the vision and mission of the Ministry of Municipalities & Housing, to achieve the objectives of its electronic platforms, we seek to provide the best possible services to users in this portal for citizens and residents, whether individuals or organizations. This Charter sets out the most prominent obligations of the portal, which are focused on:
a. Assistance and support:
The platform contains a section to assist and support the beneficiary audience. This section provides all the assistance needed by the platform visitor taking into account that it fits as many visitors as possible. Therefore, readable content and media materials are provided in various forms, as well as detailed information and link to some forms of assistance such as: frequently asked questions, multiple inquiries sections, ease of use, smartphone applications... and others.
b. Privacy and information confidentiality:
The platform places the confidentiality of its user's and visitors' information at the top of the priority list, and the portal management makes all efforts to provide quality services to all beneficiaries through the privacy document and confidentiality of information.
c. Provide tools for communication and participation:
The portal management is committed to interacting and responding to requests for inquiries received through the Contact Us page.
2. Electronic Service Standards:
- The time is taken for the main page and all other pages to be ready for use does not exceed a maximum of 4 seconds
- The time it takes for the main page of the portal to be ready for use ranges from 2 to 4 seconds on average
- The availability rate is 99.95%.
- Possible breakdowns for the year 4.38 hours
- Breakdowns that may occur in the month 21.56 minutes
3. Customer responsibilities
Since the platform is committed to providing the best possible services to its customers, there are several responsibilities that these customers assume to ensure that the benefit reaches them as charted by the portal management. Below are some details about the responsibilities of customers towards the e-portal.
4. Usage Restrictions
By using the Balady Platform, you acknowledge abstaining from the following:
- Providing or uploading files containing software, materials, data, or other information that you do not own or lack a license or approval for.
- Providing or uploading files on this platform that contain viruses or corrupted data.
- Engaging in unlawful or illegal activities in the Kingdom of Saudi Arabia through the platform.
- Using any means, program, or procedure to intercept or attempt to intercept the proper operation of this platform.
- Performing any action that imposes an unreasonable, excessive, or inappropriate load on the platform's infrastructure.
5. Disclaimer
- You are solely responsible for the accuracy, completeness, and truth of the data you send through this platform.
- This electronic platform is made available for your personal use, and your access and use are subject to the Terms and Conditions of Use and the regulations of the Kingdom of Saudi Arabia. Accessing this platform signifies your agreement to the Terms and Conditions of Use, whether you are a registered user or not; this agreement is effective from the date of your first use of this platform.
- The use of the platform involves several policies, terms, and conditions that are subject to continuous updates and changes as needed. Any modification or update becomes effective immediately upon approval by the platform's management, which requires you to continuously review the Terms of Use and Disclaimer Principles to stay informed of any updates; continued use of this platform indicates your awareness and acceptance of any changes made to its terms and conditions.
- The platform's management makes every effort to test and check its contents at all stages of production. Nevertheless, it is advised to always run antivirus software on all materials downloaded from the Internet, as the platform is not responsible for any loss, interruption, or damage to your data or computer or any device used for browsing that might occur during connection to this platform or while using any material accessed from it.
- The platform contains links to other websites not managed by it; therefore, it is not responsible for the content of those sites. Any risks arising from browsing these sites through the links provided on the platform are the user's responsibility, and they must review the privacy policies of those sites.
Privacy and information confidentiality.
