General questions

"Yes, you can file a grievance for each field separately. The grievance committee has the authority to approve or reject the grievance and may remove the field without affecting the rest of the classification.

The field ""Project Domain"" has been added for projects retrieved from the Accreditation service or projects entered by the beneficiary in the section of completed and ongoing projects.

Through the “My Requests” section in their Balady account.

From “My Requests,” users can see appeal details.

Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:

Balady → Services → City Service Provider Classification → My Requests

Log in via Unified National Access (NAFATH)

For any certificate less than 60 days old, a “Submit Appeal” button will appear

The system displays the certificate details → select sector → enter reason and upload documents

Click “Submit”

After completing the application, the system generates the certificate and sends an SMS to the user.
From the “My Requests” screen, click on the classification request → download or print the certificate.

Steps:

Log in to the Balady platform.

Navigate to: Services → City Service Provider Classification → My Requests.

Log in using the unified national access (NAFATH) as the owner.

Open the request → Download certificate.

This appears if data retrieval from the Etimad platform fails. However, the user may continue the request, as filling in project details is optional.

Ownership transfer is a legal change in the entity, thus a new certificate must be requested by opening a ticket to cancel the old certificate.

The applicant accesses the classification certificate request service.

The system verifies the applicant's commercial registration.

On the credit rating request screen, the required fields appear as dropdown menus to simplify input.

To create an integrated service that encourages unregistered contractors to apply and register in the classification system.

This service aims to reactivate the regular path and allow the user to upload financial statements if not previously available.

Users can view their rating from the “My Requests” screen.