General questions

The Balady platform offers the capability to send SMS notifications to beneficiaries at various stages and for specific aspects of the service, thereby enhancing the interactive experience for users.

A mechanism is available for customizing favorite services by accessing the desired service and clicking on the "Add to Favorites" icon. Beneficiaries can view their favorites by accessing their personal profile.

After the issuance of the commercial license, the beneficiary is notified of the option to start issuing permits related to the license through SMS messages sent to the mobile number registered in Absher and to their email.

Yes, a Freelance Work Certificate is proactively renewed upon the completion of the request to renew a mobile cart license and payment of the invoice.

Yes, a Freelance Work Certificate is proactively canceled upon the completion of the request to cancel a mobile cart license.

Yes, a Building Compliance Certificate is proactively issued through the Balady platform upon the completion of the Occupancy Certificate issuance request and payment of the invoice.

Yas, the status of requests can be tracked by logging into the Balady platform, navigating to the beneficiary's 'Dashboard' and clicking on the 'information of interest icon

Yes, the beneficiary is proactively notified via SMS to their mobile number and by email. Relevant services can also be accessed through the beneficiary’s dashboard.

Yes, the freelance work certificate is issued proactively after completing the mobile cart license issuance request and settling the invoice.

The building license holder shall be responsible for obtaining the Compliance Certificate.

The shop owner, in coordination with the landlord, shall bear the violations and the responsibility for correction.

Through the Geographical Explorer of the Compliance Certificate via the Ministry’s website.