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An electronic service available on the Balady platform, allowing beneficiaries to submit inquiries about municipal sector services through available channels (Balady app/portal or call center). The inquiries are reviewed and responded to by the relevant department at the Ministry of Municipal Affairs, with the option of escalation to the Ministry’s agency or customer service department if needed, without the need to visit the authority.

An electronic service available on the Balady platform, allowing individuals to register a complaint or observation related to municipal services. The report is then processed by the relevant authority, without the need for an in-person visit.

An electronic service available on the Balady platform, allowing beneficiaries to track administrative correspondence transactions recorded in the Murasilat system across the Ministry and its affiliated municipalities. The service is linked to the central administrative communication system at the Ministry, without the need to visit the authority.

An electronic service available on the Balady platform that allows beneficiaries to request new municipal services from municipalities and relevant authorities through various submission channels. These requests aim to enhance the quality of life and provide proper municipal services for different categories, without the need to visit the authority.

An electronic service available on the Balady platform that allows the account
manager to revoke an authorized representative for an establishment without the
need for in-person visits to the municipality.

An electronic service provided through the Balady platform that allows the account
manager to submit a request to authorize a representative for an establishment for a
specific period and designated services without the need for in-person visits to the
municipality.

An electronic service available on the Balady platform that allows the account
manager to cancel an authorized representative for an establishment without the
need for in-person visits to the municipality.

An electronic service available on the Balady platform that allows the account
manager to transfer in-progress requests from one authorized representative to
another without the need for in-person visits to the municipality.

An electronic service available on the Balady platform that allows the account manager to view the establishment's license details without the need for in-person visits to the municipality.

An electronic service available on the Balady platform that allows beneficiaries to view the establishment's request details without the need for in-person visits to the municipality