General Inquiry Service

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General Inquiry Service
  • Customer Relations System

An electronic service available on the Balady platform, allowing beneficiaries to submit inquiries about municipal sector services through available channels (Balady app/portal or call center). The inquiries are reviewed and responded to by the relevant department at the Ministry of Municipal Affairs, with the option of escalation to the Ministry’s agency or customer service department if needed, without the need to visit the authority.

service level agreement

1. Log in to the Balady app/portal.
2. Select the "General Inquiry" service.
3. Fill out the inquiry form (select municipality, category, main classification, sub-
classification, specialization, and add a description of the inquiry).
4. Attach any supporting documents (optional).
5. Submit the inquiry.
6. Receive a notification with the inquiry reference number for tracking.

1. Registration on the Balady app/portal.
2. A valid mobile number to receive notifications.

Find out the list of requirements and government approvals required by type of activity.

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Individuals, Governmental Entities, Establishments
Target audience
Service execution time: 1-3 Days
Service duration
Submit electronically only through Balady portal, Mobile
Service channels
Service release date
Customer Relations System
Product
عربي, إنجليزي
لغات تقديم الخدمة
Service Cost
Free
Service Cost

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Last update date: - Saudi Arabia
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