1. Log in to the Balady app/portal.
2. Select the "General Inquiry" service.
3. Fill out the inquiry form (select municipality, category, main classification, sub-classification, specialization, and add a description of the inquiry).
4. Attach any supporting documents (optional).
5. Submit the inquiry.
6. Receive a notification with the inquiry reference number for tracking.
7. For more details, please refer to the following link.
1. Registration on the Balady app/portal.
2. A valid mobile number to receive notifications.
Find out the list of requirements and government approvals required by type of activity.
How can I track my inquiry status?
You can monitor updates on your inquiry via the Balady app/portal or call center. Additionally, SMS notifications will be sent based on the actions taken on the inquiry.
Can I call 940 from outside Saudi Arabia?
No, 940 is only accessible within Saudi Arabia. However, you can contact the landline number from abroad by using Saudi Arabia’s international dialing code.
