Official Saudi government website links end with .gov.sa

All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the protocol HTTPS For encryption and security..

Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Submitting a Report

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Customer Relations System
Report Municipal Service Issues
Report Visual Pollution
Improving municipal services
Urban Visual Pollution Reporting
Municipal Complaint Submission
Baladi App Service

An electronic service available on the Balady platform, allowing individuals to register a complaint or observation related to municipal services. The report is then processed by the relevant authority, without the need for an in-person visit.

service level agreement

Privacy and Terms of Use

1. Log in to the Balady app.
2. Select the main report type - category and subcategory.
3. Specify the specialized classification.
4. Determine and confirm the report location on the map, or it will be
automatically assigned based on the classification.
5. Add a description of the report.
6. Attach images of the report.
7. Confirm the accuracy of the data and submit the report.

Service Level Agreement

1. A valid mobile number.
2. Registration on the Balady portal (for registered users; guest users can submit
reports without an account).

Learn about the list of governmental requirements and approvals required based on the type of activity.

Service requirements and conditions

الاسئلة الشائعة

What are the steps to submit a complaint?

1. Login to the baladi app / baladi portal.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.

What is required to quickly process a communication?

The availability of sufficient justifications that necessitate the submission of the communication, with the need for accuracy and validity of the data, especially the location of the communication, and the classification corresponding to the monitored case contributes to resolving deficiencies effectively and quickly.