user manual
1. Log in to the Balady app.
2. Select the main report type - category and subcategory.
3. Specify the specialized classification.
4. Determine and confirm the report location on the map, or it will be
automatically assigned based on the classification.
5. Add a description of the report.
6. Attach images of the report.
7. Confirm the accuracy of the data and submit the report.
1. A valid mobile number.
2. Registration on the Balady portal (for registered users; guest users can submit
reports without an account).
Learn about the list of governmental requirements and approvals required based on the type of activity.
الاسئلة الشائعة
What are the steps to submit a complaint?
1. Login to the baladi app / baladi portal.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.
What is required to quickly process a communication?
The availability of sufficient justifications that necessitate the submission of the communication, with the need for accuracy and validity of the data, especially the location of the communication, and the classification corresponding to the monitored case contributes to resolving deficiencies effectively and quickly.
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