General questions

This service allows users to:
● Communicate with the Minister’s Office
● Track the status of their requests
● Request follow-up on transactions

In certain cases determined by the Coordination Office, a request may require
additional time for review. The platform allows adjustments to the request settings,
enabling some entities to extend the coordination and approval deadline.Additionally, the service entity can modify its response from acceptance to rejection
or vice versa, as long as the request has not reached a final acceptance or rejection
status and is still within the coordination and approval period.

You can request follow-up on a transaction if the transaction status is either "Request Accepted and Transaction Created" or "Transaction Completed", provided that 20 days have passed since the transaction was processed. You can track the status of your requests through the "My Requests" screen, where you can search using the transaction number, request date, or request status.

The difference is that unscheduled projects follow these specific procedures:
● Emergency project coordination requests can be submitted at any time during the calendar year.
● Project right-of-way maintenance is required.
● The Mayor’s approval is required based on the municipality’s settings.

Yes, the Mayor’s approval is required to issue a certified coordination report for an unscheduled project, based on the municipality’s settings. This approval is granted after obtaining consent from the relevant authorities and the Projects Coordination Office at the Municipality.

The cadastral decision is valid for three years. If the validity period has expired, you
will need to apply for a new cadastral decision for the intended purpose.

To resolve this issue, please provide a screenshot of the error message and a copy
of the title deed through the technical support channels.

Yes, the service allows inquiries about cadastral reports issued by all municipalities
across the Kingdom.

Major projects share the following criteria, with varying values depending on each project:
● Project area
● Number of floors
● Project budget

The mandatory fields include the cadastral report number (whether issued by Balady
or the Municipality), the owner’s ID type, and the owner’s ID number.

Yes, the Mayor’s approval is required to issue a certified coordination report for an emergency project. This approval is granted after obtaining consent from the relevant authorities and the Projects Coordination Office at the Municipality.

If an entity fails to submit its response within the designated period, the system will automatically record a default response on its behalf. The Coordination Office sets the parameters for this automatic response, which is usually "Automatic Approval" unless the office decides otherwise.