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An electronic service available on the Balady platform, allowing beneficiaries to submit inquiries about municipal sector services through available channels (Balady app/portal or call center). The inquiries are reviewed and responded to by the relevant department at the Ministry of Municipal Affairs, with the option of escalation to the Ministry’s agency or customer service department if needed, without the need to visit the authority.

An electronic service available on the Balady platform, allowing individuals to register a complaint or observation related to municipal services. The report is then processed by the relevant authority, without the need for an in-person visit.

An electronic service available on the Balady platform that allows beneficiaries to
submit objections to municipal fines imposed during regulatory inspections within the
legally specified objection period, without the need to visit the authority.

An electronic service available on the Balady platform, allowing beneficiaries to track administrative correspondence transactions recorded in the Murasilat system across the Ministry and its affiliated municipalities. The service is linked to the central administrative communication system at the Ministry, without the need to visit the authority.

An electronic service available on the Balady platform that allows beneficiaries to request new municipal services from municipalities and relevant authorities through various submission channels. These requests aim to enhance the quality of life and provide proper municipal services for different categories, without the need to visit the authority.

An electronic service provided through the Balady platform that allows users to inquire about municipal requirements for commercial activities without the need to visit the relevant authority.

An electronic service provided on the Balady platform that allows users to inquire about a Commercial Activity License without the need to visit the relevant authority.

An electronic service available on the Balady platform that allows beneficiaries to inquire about a building permit without the need to visit the relevant authority.

Inquiry about the violation of the precautionary measures.

An electronic service available on the Balady platform, allowing users to inquire about the signage requirements for commercial establishments under the Riyadh Municipality without the need for an in-person visit to the government authority.