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user manual
The beneficiary can submit the request through the available channels by entering all the mandatory information, specifying the service classification, and sending the application.
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There are no requirements or fines
الاسئلة الشائعة
How can I apply for a municipal service request?
Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.
Is there a fee for applying for the municipal service?
There may be fees for some classifications of municipal service applications, which are defined by the responsible employee in the concerned department, as the application will be canceled if the fees are not paid on time.
What are the available channels for submitting a complaint?
1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).
How can I know the status of a sent application?
The system periodically sends text messages about the status of the application to the applicant, whereby it is notified of the current status and details of processing data or modifications - if available - and the status of the application can also be known by accessing the "Appointment Service" screen in the Balady site.
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