Official Saudi government website links end with .gov.sa

All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the protocol HTTPS For encryption and security..

Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Requesting a Municipal Service

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Customer Relations System

An electronic service available on the Balady platform that allows beneficiaries to request new municipal services from municipalities and relevant authorities through various submission channels. These requests aim to enhance the quality of life and provide proper municipal services for different categories, without the need to visit the authority.

service level agreement

Privacy and Terms of Use

● Submit the request through available submission channels.
● Enter all mandatory data.
● Select the service category.
● Submit the request for processing.

Service level agreement

None

There are no requirements or fines

الاسئلة الشائعة

How can I apply for a municipal service request?

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.

Is there a fee for applying for the municipal service?

There may be fees for some classifications of municipal service applications, which are defined by the responsible employee in the concerned department, as the application will be canceled if the fees are not paid on time.

What are the available channels for submitting a complaint?

1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).

How can I know the status of a sent application?

The system periodically sends text messages about the status of the application to the applicant, whereby it is notified of the current status and details of processing data or modifications - if available - and the status of the application can also be known by accessing the "Appointment Service" screen in the Balady site.