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FAQ

How can a business qualify for a Self-Service Machine Permit?

1. The license activity must allow for a self-service machine permit.
2. There must be no pending self-service machine permit applications in (draft/under review) status.
3. The permit must be requested for a shop license.
4. The maximum allowed number of active permits for the license must not be exceeded.
FAQ

How can a commercial establishment evaluation request be sent from the beneficiary to the engineering office?

After completing the self-evaluation, the beneficiary can send the self-evaluation
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.
FAQ

How can a location be shared via the platform?

When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.
FAQ

How can beneficiaries access municipal services through the Balady platform?

You can access services by clicking on the “Services” icon, then selecting the desired service. Alternatively, you can use the search icon and type the service name.
FAQ

How can classification service requests be deleted?

The user accesses the request through the “My Requests” service and selects the delete icon, provided that the request has not been fully approved.
FAQ

How can classified establishments be searched?

1. Basic Search:
You can search classified establishments using:
- Certificate number
- Engineering license number
- Contractor/Engineering office name
- Unified National Number

2. Advanced Search:
If none of the above are available, you can search using:
- Classification type (mandatory dropdown)
- Classification field (mandatory dropdown)
- City (mandatory dropdown)
You can narrow down the results further by adding:
- Establishment activity
- Certificate grade
- Certificate expiry date
- Establishment phone number
- Service
FAQ

How can contractors track their requests?

Through the “My Requests” section in their Balady account.
FAQ

How can documents be uploaded?

The feature to attach required files and documents directly through the session has
been activated.
FAQ

How can I access my canceled licenses?

You can access it through: My Services > My Applications and Licenses > My Licenses Canceled > You can view or print the cancellation scene by clicking on the Print button.
FAQ

How can I activate a new service or coordination entity in excavation permit requests if it is related to infrastructure extension projects?

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.

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Last update date: - Saudi Arabia
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