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An electronic service provided through the Balady Platform, enabling beneficiaries to book an online appointment for visiting the municipality or municipal offices. A confirmed appointment is required before attending to complete municipal transactions. In certain cases, a municipal employee may book an appointment on behalf of the beneficiary to facilitate the process. Some transactions can be completed without requiring the beneficiary to visit in person, as the assigned employee will contact the applicant by phone to resolve the issue if possible, or confirm attendance without the need for an in-person visit to the government authority.

This service allows beneficiaries to request a new municipal service in the secretariats and municipalities through available application channels. Municipal service requests aim to provide a new service to the beneficiary to help improve their quality of life and serve them in the required and correct manner for a group of specific classifications.

This service involves receiving inquiries from beneficiaries regarding one of the municipal sector's services sent through available channels (application/municipality portal or call center) and responding to them by the relevant authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department of the relevant secretariat.

This service allows the client to submit a note (report) for processing by the relevant authority in the municipal sector, according to specific classifications.

This service enables beneficiaries to inquire about administrative communication transactions in the ministry's correspondence system and the secretariats affiliated with the ministry through integration with the central administrative communication system in the ministry (correspondence).