* The initiative aims to develop beneficiaries' services by studying and improving the customer's journey in the municipal sector
* The initiative targets clients of the municipal sector and stakeholders
* The initiative contributes to raising the level of service and achieving the satisfaction of the beneficiaries of urban residents, and the completion of the population service system through conducting research and surveys related to the beneficiaries.
* The expected impact: developing the customer journey and increasing the level of satisfaction with municipal services
* Initiative outputs: Customer Experience Strategy - Customer Experience Operational Model - Customer Journey Design Methodology Completed
The initiative aims to provide a single platform to receive citizen complaints and respond quickly to them through a unified system that supports the municipalities and municipalities and helps in prioritizing improving the quality of municipal services provided to citizens so that we can overcome citizen complaints when obtaining municipal services provided by the ministry, municipalities and municipalities. The initiative targets all residents Saudi cities
The initiative aims to improve the revenues of the Ministry of Municipal and Rural Affairs by imposing or amending fees on municipal services and irregularities, or investing in the real estate sector
• This initiative aims to increase community participation and volunteer work and attract ideas from the beneficiaries of municipal services to raise the efficiency of municipal work through activating the role of municipal councils and the participation of civil society institutions and activating channels to communicate with beneficiaries, and establishing an interactive platform to attract ideas of a creative nature for adoption and development that contribute to Improving the urban landscape and municipal services, and involving all community institutions and their impact on the beneficiary
• The initiative targets all residents of Saudi cities
• The expected impact: the involvement of all civil society organizations such as charities, non-profit companies, corporate social responsibility (CSR),
Outputs:
Interactive platform analysis
Platform performance dashboard using business intelligence system
Study the current situation of municipal councils
Launching the second phase of the interactive platform
Activate the framework of the operational model and the governance of municipal councils
The initiative aims to enhance the return of municipal real estate by entering into partnerships with the private sector according to innovative models that balance revenues and risks to ensure a successful partnership relationship with the private sector.
* Obtaining reliable information about land ownership is one of the main obstacles that many Saudi cities suffer from, which negatively affects the urban landscape in cities. Therefore, the initiative aims to produce detailed cadastral maps based on a unified system of coordinates that shows the location of the region and the unit or real estate units and their borders and features. And their numbers, lengths, and areas, identifying all government lands and real estate, and providing accurate spatial information through the land information system that will help decision-makers in preserving public property, which reduces land-related violations. This initiative is divided into three main stages: the real estate units inventory stage, the business stage The cadastral stage of preparing and updating the necessary maps. It will be implemented in the cities of Makkah Al-Mukarramah and Al-Madinah Al-Munawwarah based on Royal Decree No. 36920 dated 7/30/1437.
* The initiative targets residents of the holy cities of Makkah and Madinah
* The initiative contributes to achieving the goal of improving the urban landscape by facilitating access to land information and accelerating the in-kind registration of real estate.
* Expected effect: Laying the right foundation for preserving public property rights and eliminating problems arising from ownership issues.
* The initiative will produce the following outputs: 1- Developing continuous monitoring stations in Makkah and Madinah 2- Real estate maps for Makkah and Madinah. 3- Land Information System for Makkah and Madinah and the Ministry’s Agency for Lands and Surveys. 4- Topographic Maps for Makkah and Madinah. 5- Raising the efficiency of land inventory.
A service for individuals that enables them to carry out their work legally by issuing a mobile car license or issuing a sales outlet license within an approved market.
It is an initiative that aims to improve the services page in the Balady app by involving users in the improvement process, to ensure that their needs are met and their digital experience is enhanced. These efforts reflect the ministry’s commitment to providing distinguished and effective services based on a deep understanding of the user experience and opinions.
An initiative concerned with enabling community participation; in improving the urban landscape in the cities of the Kingdom by providing reports of manifestations of visual distortion in support of the quality of life and improving the services provided; to ensure a high level of quality for the residents and visitors of the Kingdom. Reports of visual distortion include several categories, including general cleanliness, concrete barriers, street potholes, lighting poles, rickety sidewalks, and others.
Where the initiative took place in cooperation with all the secretariats of the Kingdom and various other agencies
- SDAIA
- Ministry of Transportation
- National Water Company
- STC company
- Mobily company
- Zain company
- Nawal Company
- Etihad Atheeb Telecom Company
- Communication Technology Services Company
- Salam company
- Integrated Dawiyat Company
Preparing sidewalks, pedestrian paths, and service facilities surrounding the central area, and providing them with facilities for people with special needs, including visitors and Umrah pilgrims, for easy movement back and forth to the central area.
The initiative aims to study and develop many public facilities, sites, and open areas such as roads, streets, and squares, and linking that with an efficient guiding or inferential system, and developing specialized engineering solutions, which will contribute to the capacity of hotel rooms and the possibility of hosting the largest number of pilgrims.
With the spread of the smart city application and the additional reliance on related technologies, the cities of Guests of Rahman (Makkah - Madinah - Jeddah - Taif - Jamoum) will need a command and control center as part of an integrated cloud center for command and control at the Kingdom level so that it is effective for managing all aspects of smart city projects. and its origins. This includes the management and operations of all aspects of the smart city including smart security cameras, smart parking lots, first responders, traffic and congestion management, smart waste management, smart water solutions, smart street lights and more.
* In this initiative, we need to consider the application of the regional administration of the city at the level of the Kingdom so that a center is established in each city and all centers are linked under an integrated cloud control and command center that works to link the center with the rest of the other cities through the highest level of control and control.
It includes the study, design, development and implementation of the Smart Cities platform for managing municipal assets for smart infrastructure and the development of an integrated set of applications that manage all the works of the cities of the Guests of Rahman (Makkah - Madinah - Jeddah - Taif - Jamoum) and ensure the flow of business, movement and services provided within the city and deal immediately with Its events are in real time and obtain unified performance indicators through which officials can evaluate the overall service provided in cities and not as separate services. The basic applications contained in the initiative are as follows:
Cleaning Operations Management Application - Emergency Incident Management Application - Service Area Management Application - Reporting and Communication Management Application - Hajj Environment Management Application - Movement Dynamic Maps Application - Tracking and Guidance Management Application for Pilgrims and Umrah Performers - Hajj Smart Gate Application - Hajj Assets Management Application - Supply, Installation and Operation Providing self-service channels through self-service machines. The initiative is divided into two main operations:
1- Study and design work 2- Implementation and operation
