General questions

If an entity fails to submit its response within the designated period, the system will automatically record a default response on its behalf. The Coordination Office sets the parameters for this automatic response, which is usually "Automatic Approval" unless the office decides otherwise.

The feature to attach required files and documents directly through the session has
been activated.

The duration of the coordination process is determined by the Infrastructure Projects Coordination Office based on its discretion. Coordination and approval entities must provide their responses to incoming requests within this period when they receive a new request requiring their input.

The Electronic Appointment Booking Service allows beneficiaries to schedule an
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.

No, a canceled Project Coordination Report cannot be used to apply for a building permit, and it will no longer be available for printing.

Yes, all verified official documents must be uploaded to the electronic platform for all
registrants in order for the registration request to be accepted.

Yes, there is a difference between the official documents required for transporter
registration and those required for contractor registration.

After the coordination report is canceled, the following occurs:
● The project owner is notified of the cancellation.
● Printing of the coordination report is no longer available.
● The project site becomes available for coordination requests from other entities (government or private sector).
● The canceled report cannot be used to obtain a building permit.

Yes, this can be done by reviewing the details of the special request and canceling it.

Yes, provided that there is no time conflict.

Project plan modifications are allowed only for Scheduled Major Projects and Non-Scheduled Major Projects.

Yes, a certified and updated Project Coordination Report will be issued after approval from the relevant authorities.