General questions

The maximum authorization period is five years, starting from the initial authorization date, not the modification date.

They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.

Every time the "My Establishments" list is accessed, the system verifies the ongoing relationship between the account manager and the establishment through integration with commercial registration data from the Ministry of Commerce.

They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.

The disclosure can be canceled through the Balady platform by accessing the Tobacco Products Fee Management section. Navigate to the Manage Establishments icon, then select Cancel Disclosure and fill out the form.

The self-evaluation is conducted by the beneficiary (license owner or establishment representative).

You can send the evaluation request by selecting an accredited engineering office from the dropdown list and clicking "Send Evaluation." After completing the evaluation, you can print the self-evaluation certificate in PDF format by clicking "Print Evaluation."

The self-evaluation service is available for all services offered on the Balady
platform, including commercial licenses, construction permits, collective housing
permits for individuals, and excavation permits.

After completing the self-evaluation, the beneficiary can send the self-evaluation
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.

The platform enables end users, based on their granted permissions, to access data
and panoramic images.

The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.

When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.