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FAQ

What is the validity period of the invoice for site reservation?

The invoice is valid for 5 hours from the time of issuance. If payment is not
completed within this period, the reservation request and site reservation will be
automatically canceled.
FAQ

What options are available to the applicant to address comments that may arise during the Future Project Coordination phase?

If there are any remarks from the Coordination Office, the applicant can address them using the following options:
● (Delete the rejected work site): The applicant can remove the rejected site while keeping the approved ones and their associated data.
● (Replace the rejected work site): The applicant can substitute the rejected work site with another by uploading a new Shape File of the revised location while keeping the approved sites and related data.
● (Replace the entire excavation plan): In this case, all project work sites, including approved ones, are deleted. A new Shape File containing all project work sites must be uploaded, along with re-entering all relevant data, requiring the full coordination process to be restarted.
FAQ

What requests can be transferred from one authorized representative to another?

Only requests that are still in progress can be transferred; completed and canceled requests are excluded.
FAQ

What services are available in the Minister’s Office Communication Service?

This service allows users to:
● Communicate with the Minister’s Office
● Track the status of their requests
● Request follow-up on transactions
FAQ

What should be done if permits are duplicated?

A request for deletion of duplicate permits can be submitted via supporting services.
FAQ

What should be done if the application is rejected?

If the application is rejected, the applicant must review the reasons for rejection, correct any issues, and resubmit the application. The application status can be tracked through the Etmam platform.
FAQ

What should be done if there is a discrepancy between the land area in the title deed and the actual land area when requesting a cadastral decision?

To resolve this issue, please provide a screenshot of the error message and a copy
of the title deed through the technical support channels.
FAQ

What should I do if I receive a notification stating "Commercial License Number is Incorrect"?

If the license is linked to a Commercial Register, log in as Owner/Establishment Manager. If the license is linked to a National ID, log in using the "For Myself" option.
FAQ

What should I do if my request is marked as "Draft"?

If you wish to complete or delete the request, access it via:
Balady Services > Private Land Scheme Approvals > My Requests, then proceed accordingly. If you encounter any issues, please contact support.
FAQ

What should I do if my request is stuck in draft status?

If you wish to complete or delete your request, follow these steps:
○ Go to Balady Services > Land Merging and Subdivision > My Requests.
○ Select your request and proceed accordingly.
○ If you encounter any issues, please contact support.

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