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FAQ

What types of permits can be corrected?

The service is available for permits transferred from the municipality.
FAQ

What types of performance reports are supported by the Residential Contract Services?

The system provides various performance reports covering operational plans, container achievement reports, and vehicle achievement reports, helping monitor progress and assess performance.
FAQ

What types of housing can be licensed?

1. Residential Building: A structure with one or more floors, up to 23 meters high,
containing multiple housing units.
2. Residential Compound: A group of independent buildings (apartment blocks
or villas) enclosed within a secured gated area.
3. Mobile Cabins: Housing set up within projects, movable from one location to
another. These are licensed for the project's duration or a maximum of one
year, with renewal based on compliance.
FAQ

What types of complaints can be monitored within the Residential Contract Services?

Designated employees can monitor complaints related to residential contracts, whether active or closed, record observations, and take the necessary actions accordingly.
FAQ

What should I do if the permit has been transferred or incorrect data has been entered (e.g., incorrect district, usage, coordinates, document number, land plot data, or area)?

You can apply for the Correction of Building Permit Data service, which allows you to modify the property document number after resolving the issue. It can also be corrected using the "Modify Old Permit Requests Data" authorization.
FAQ

What should I do if my request is stuck in draft status?

If you wish to complete or delete your request, follow these steps:
○ Go to Balady Services > Land Merging and Subdivision > My Requests.
○ Select your request and proceed accordingly.
○ If you encounter any issues, please contact support.
FAQ

What should I do if my request is marked as "Draft"?

If you wish to complete or delete the request, access it via:
Balady Services > Private Land Scheme Approvals > My Requests, then proceed accordingly. If you encounter any issues, please contact support.
FAQ

What should I do if I receive a notification stating "Commercial License Number is Incorrect"?

If the license is linked to a Commercial Register, log in as Owner/Establishment Manager. If the license is linked to a National ID, log in using the "For Myself" option.
FAQ

What should be done in case of data entry errors (e.g., incorrect financial statements), which negatively impact the classification rating?

You can submit an appeal request within 60 days from the issuance of the certificate. You may also apply for a new classification request once the appeal is approved.
FAQ

What should be done if there is a discrepancy between the land area in the title deed and the actual land area when requesting a cadastral decision?

To resolve this issue, please provide a screenshot of the error message and a copy
of the title deed through the technical support channels.
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