Facilitating the procedures for obtaining municipal services, unifying and automating them, and enforcing the electronic link with the relevant authorities
* The initiative aims to overcome the existing challenge represented by the multiplicity of procedures and operational models for the enabling and supporting agencies to provide services within the municipal sector and empower their human resources by worki
Improving customer experience by applying a centralized, interconnected system
* The initiative aims to develop beneficiaries' services by studying and improving the customer's journey in the municipal sector
* The initiative targets clients of the municipal sector and stakeholders
Improving the Efficiency and Effectiveness of the Complaints System (940)
The initiative aims to provide a single platform to receive citizen complaints and respond quickly to them through a unified system that supports the municipalities and municipalities and helps in prioritizing improving the quality of municipal services pro
Improving the revenues of the Ministry of Municipal, Rural Affairs and Housing
The initiative aims to improve the revenues of the Ministry of Municipal and Rural Affairs by imposing or amending fees on municipal services and irregularities, or investing in the real estate sector
Increasing community participation by activating the role of municipal councils and the participation of civil society institutions and establishing an interactive platform to present ideas and attract pioneers of ideas and innovators
• This initiative aims to increase community participation and volunteer work and attract ideas from the beneficiaries of municipal services to raise the efficiency of municipal work through activating the role of municipal councils and the participation of
Land joint investment agreements
The initiative aims to enhance the return of municipal real estate by entering into partnerships with the private sector according to innovative models that balance revenues and risks to ensure a successful partnership relationship with the private sector.
Listing and documenting lands and real estate units based on a unified cadastral reference and updated topographical maps to speed up the real estate registration.
* Obtaining reliable information about land ownership is one of the main obstacles that many Saudi cities suffer from, which negatively affects the urban landscape in cities.
Mobile Carts
A service for individuals that enables them to carry out their work legally by issuing a mobile car license or issuing a sales outlet license within an approved market.
Snap and send
An initiative concerned with enabling community participation; in improving the urban landscape in the cities of the Kingdom by providing reports of manifestations of visual distortion in support of the quality of life and improving the services provi
Study and application of universal accessibility standards for pedestrians in Medina
Preparing sidewalks, pedestrian paths, and service facilities surrounding the central area, and providing them with facilities for people with special needs, including visitors and Umrah pilgrims, for easy movement back and forth to the central area.
For Deaf