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FAQ

Can the account manager cancel the authorization for an establishment at any time?

As long as the authorization is active, it can be canceled at any time. If the authorization has expired, there is no need to cancel it as it is automatically considered revoked.
FAQ

Can the appointment be modified or canceled?

The application data cannot be modified after it has been sent. The appointment can be canceled through the “Appointment Service” screen on the Balady site, or by choosing the “Cancel Appointment” option when clicking on the appointment confirmation link sent to the applicant in the text message. It can be done by informing the employee of the concerned department. During the telephone contact it will make with the applicant before the appointment.
FAQ

Can the authorization period exceed five years when modified?

The maximum authorization period is five years, starting from the initial authorization date, not the modification date.
FAQ

Can the authorized representative revoke their authorization for an establishment at any time?

As long as the authorization is active, it can be revoked at any time. If the authorization has expired, there is no need to revoke it as it is automatically considered canceled.
FAQ

Can the employee print the burial certificate?

Yes, the employee can do that, through the burial certificate printing service.
FAQ

Can the entity receiving a request for approval extend the coordination and approval deadline?

In certain cases determined by the Coordination Office, a request may require
additional time for review. The platform allows adjustments to the request settings,
enabling some entities to extend the coordination and approval deadline.Additionally, the service entity can modify its response from acceptance to rejection
or vice versa, as long as the request has not reached a final acceptance or rejection
status and is still within the coordination and approval period.
FAQ

Can the entity receiving the request change its response from approval to rejection or vice versa?

Yes, the platform allows the service entity to modify its response from approval to rejection or vice versa, as long as the request has not been finalized (i.e., still within the coordination and approval period).
FAQ

Can the entity receiving the request extend the coordination and approval deadline?

In certain cases determined by the Coordination Office, the request may require additional time for review. Therefore, the system allows specific entities to extend the coordination and approval period.
FAQ

Can the establishment owner issue a health certificate for the Saudi worker?

Yes, the facility owner can issue a health certificate for Saudi and non-Saudi workers.

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Last update date: - Saudi Arabia
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