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FAQ

Can charities and service centers handle transport and preparation for all death cases?

Currently, charities and service centers are allowed to transport deceased persons only from hospitals. Other cases, such as home deaths, accidents, or judicial executions, are handled by the Mortuary Services Department (Honoring the Deceased Department).
FAQ

Does the reservation require approval from the Mortuary Services Department at the municipality?

Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.
FAQ

Can burial be arranged in a cemetery not listed in the Cemetery Reservation Service?

Yes, but this requires direct coordination with the Mortuary Services Department (Honoring the Deceased Department).
FAQ

I searched by city name but could not find the cemetery I was looking for. Why?

Some cemeteries are not activated in the system, so they do not appear in the inquiry results.
FAQ

I searched for a deceased person, but there were no results. Why?

We apologize for this. We are working on making all deceased records available.
FAQ

Is it necessary to enter all details of the deceased when inquiring about a grave?

No, only the name or part of the name is sufficient for searching. However, to narrow down search results, it is recommended to use additional details such as ID number or date of birth.
FAQ

Can a new site be reserved after canceling the current mobile cart site reservation?

Yes, a new site reservation can be made after canceling the current reservation.
FAQ

What is the purpose of the site reservation cancellation service?

This service allows users to cancel their current mobile cart site reservation (whether in a municipal incubator site or a municipal route).
FAQ

What is meant by coordination and approval entities?

These are relevant entities that must be consulted for opinions on major project coordination. Their input may directly impact the approval or rejection of the request, categorizing them as an approval entity, or it may be advisory only, categorizing them as a coordination entity. Usually, coordination entities are the same as project-owning entities. Approval entities may vary depending on the nature of the request and the main municipality, but the (Project Coordination Office) remains the primary approval entity for all types of requests.
FAQ

Are weekends and official holidays included in the coordination period?

Weekends and official holidays may be included or excluded from the coordination period depending on the settings of the Coordination Office at each municipality.
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