Virtual Municipality

Share
- Font Size
Listen
حفظ الصفحة
Add to favourites
34

(53 votes)

Virtual Municipality

An electronic service available on the Balady platform, enabling users to conduct a virtual visit by connecting with a customer service representative through a video call. The service includes the ability to upload required documents directly during the session and share the screen with the specialist to facilitate the process without the need to visit service centers.

start service

user manual

Log in to the Balady platform.
Select the "Services" menu, then click "Services List" to access the "Virtual Municipality" service.
Click "Start Service".
Ensure the microphone is enabled, then click "Start Call".
Wait to be connected to a customer service representative.
Provide feedback by completing the evaluation.

none

الاسئلة الشائعة

How can documents be uploaded?

The feature to attach required files and documents directly through the session has been activated.

What is the difference between the Electronic Appointment Booking Service and the Virtual Visit Service?

The Electronic Appointment Booking Service allows beneficiaries to schedule an appointment via the Balady platform to visit the municipality or local office for services that require an in-person appointment. In contrast, the Virtual Visit Service enables real-time communication with a municipal employee via video call without scheduling an appointment or visiting the municipality. Currently, this service is available in Jeddah Municipality and Qassim Municipality only.