user manual
- Log in to the Balady platform.
- Select the "Services" menu, then click "Services List" to access the "Virtual Municipality" service.
- Click "Start Service".
- Ensure the microphone is enabled, then click "Start Call".
- Wait to be connected to a customer service representative.
- Provide feedback by completing the evaluation.
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الاسئلة الشائعة
How can documents be uploaded?
The feature to attach required files and documents directly through the session has
been activated.
been activated.
What is the difference between the Electronic Appointment Booking Service and the Virtual Visit Service?
The Electronic Appointment Booking Service allows beneficiaries to schedule an
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.
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