Official Saudi government website links end with .gov.sa

All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the protocol HTTPS For encryption and security..

Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Virtual Municipality

Virtual Municipality

An electronic service available on the Balady platform, enabling users to conduct a virtual visit by connecting with a customer service representative through a video call. The service includes the ability to upload required documents directly during the session and share the screen with the specialist to facilitate the process without the need to visit service centers.

service level agreement

Privacy and Terms of Use

Log in to the Balady platform.
Select the "Services" menu, then click "Services List" to access the "Virtual Municipality" service.
Click "Start Service".
Ensure the microphone is enabled, then click "Start Call".
Wait to be connected to a customer service representative.
Provide feedback by completing the evaluation.

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الاسئلة الشائعة

How can documents be uploaded?

The feature to attach required files and documents directly through the session has
been activated.

What is the difference between the Electronic Appointment Booking Service and the Virtual Visit Service?

The Electronic Appointment Booking Service allows beneficiaries to schedule an
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.