user manual
- Access the Household Contract Services.
- Create a new contract by the General Manager of Sanitation, filling in contract details, entering basic information, defining the contract scope, and specifying the containers included within the scope.
- The transporter assigns a category to each container to determine the operational plan and link it with the containers.
- The contract supervisor and contract manager approve the operational plan and activate the contract.
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الاسئلة الشائعة
What types of performance reports are supported by the Residential Contract Services?
The system provides various performance reports covering operational plans, container achievement reports, and vehicle achievement reports, helping monitor progress and assess performance.
Can the Transporters submit an operational plan?
Yes, Transporters can add or modify operational plans, including defining the locations and geographical distribution of waste bins.
What types of complaints can be monitored within the Residential Contract Services?
Designated employees can monitor complaints related to residential contracts, whether active or closed, record observations, and take the necessary actions accordingly.
How are violations and complaints handled in the Residential Contract Services?
The services allow users to view and filter active and closed complaints, record observations on complaints, and close them upon approval of the Transporters’ responses. Additionally, the system displays violations registered against Transporters related to residential contracts.
Can Transporters amend contract data after approval?
Transporters can request contract amendments if the contract is still inactive or pending activation. However, once the contract is activated, any modifications must be submitted as specific requests through the Contract Supervisor.
How can Transporters complete the residential contract data?
After the contract is created, transporters can complete the data by adding or modifying the operational plan, specifying vehicles and drivers, and entering the required information to finalize the contract.
Who is responsible for creating the contract data?
The General Manager of Sanitation at the Amana is responsible for entering the detailed contract data and assigning contracts to the relevant Transporters.
How can Transporters manage their residential contracts?
Transporters are able to:
Complete the residential contract data and define the locations of waste bins, vehicles, and drivers.
Submit requests to amend residential contracts as needed.
Review violations and complaints related to contracts and provide remarks when new complaints are received.
What are the main tasks that can be carried out through the Residential Contract Services?
The services cover multiple tasks such as creating and activating residential contracts, developing operational plans for contracts, monitoring contracts based on their status (inactive, pending activation, active, expired, rejected), reviewing performance reports, managing complaints and violations, and configuring contract settings.
What is the main objective of the Residential Contract Compliance Monitoring Service?
The service aims to enable the Amana employees and the Transporters to manage residential contracts and facilitate the tracking of implementation and necessary amendments through the Balady platform, streamlining effective management of residential contracts.
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