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FAQ

Does the portal enable the user to customize services and add favorite services on the user page (services customization page, favorite services)?

A mechanism is available for customizing favorite services by accessing the desired service and clicking on the "Add to Favorites" icon. Beneficiaries can view their favorites by accessing their personal profile.
FAQ

Does the reservation require approval from the Mortuary Services Department at the municipality?

Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.
FAQ

Does the system support legal power of attorney?

Yes, the system retrieves power of attorney details from the Ministry of Justice, allowing the authorized applicant to proceed with the request.
FAQ

Does the Vacant Land Fencing Inquiry Service display all areas across the Kingdom for all project phases?

No, the service only displays the areas covered in Phase One, which includes the main cities: Riyadh, Jeddah, Makkah, Madinah, and the Dammam Metropolitan Area.
FAQ

How are cancellation fees calculated?

The cancellation fees for a commercial license are calculated based on the license expiration date.
FAQ

How are car parks added to the license?

Car parks are considered within the building components (car parks), and it is not a separate license, and you can apply for the service of adding and modifying building components.
FAQ

How are car parks added to the license?

Car parks are considered within the building components (car parks) and are not a separate license. You can apply for the service of adding and modifying building components.
FAQ

?How are the target areas for building compliance known

Through the Geographical Explorer of the Compliance Certificate via the Ministry’s website.
FAQ

How are violations for unpermitted excavation issued?

They are issued automatically via electronic linkage with the “Mumtathil” platform.
FAQ

How can a business qualify for a Self-Service Machine Permit?

1. The license activity must allow for a self-service machine permit.
2. There must be no pending self-service machine permit applications in (draft/under review) status.
3. The permit must be requested for a shop license.
4. The maximum allowed number of active permits for the license must not be exceeded.

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Last update date: - Saudi Arabia
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