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FAQ
How is the account manager's relationship with the establishment verified?
It is verified through integration with the commercial registration data from the Ministry of Commerce, ensuring that the account manager's identity is listed within the commercial registration records.
FAQ
How is the classification certificate modified?
The user submits a modification request via the Classification Grade Modification Service, and the system processes the request to issue a new certificate if the conditions are met.
● Modifications are allowed starting from the 91st day after issuance and up to 90 days before expiration.
● One modification is permitted every three months.
● Any number of modifications can be made within the allowed period.
● A new version of the certificate is issued with the same certificate number and expiration date (only the version number, classification grade, and activities are updated).
● A new financial and technical evaluation is required.
● Modifications are allowed starting from the 91st day after issuance and up to 90 days before expiration.
● One modification is permitted every three months.
● Any number of modifications can be made within the allowed period.
● A new version of the certificate is issued with the same certificate number and expiration date (only the version number, classification grade, and activities are updated).
● A new financial and technical evaluation is required.
FAQ
How is the medical examination result verified before issuing the health certificate?
The worker undergoes a medical examination at a certified medical center. The medical center updates the medical examination status on the Sehha platform. Through integration between Balady and Sehha, the health status is updated as Fit or Unfit.
FAQ
How is the site modified after changing the store's location?
The license cannot be transferred to another site, and you can cancel the license and apply for the service of issuing a new license.
FAQ
?How long is a CBC certificate valid for
The duration of the certificate is (3) years from the date of issuance.
FAQ
How much are the fees for issuing or renewing a CBC Certificate?
No municipal fees for the Compliance Certificate or procedures for issuing it in the municipal sector.
FAQ
How to modify classification if an incorrect classification was selected during account creation? (For example, changing classification from Real Estate Marketer to Real Estate Developer to apply for the qualification service)
For classification on the Balady platform, users can acquire more than one role
without the need to change or delete an existing role. The only requirement is to
meet the necessary conditions for acquiring the role.
For classification changes on Etmam, a support ticket must be submitted, stating the
reason for the change. The modification will be made by Etmam's technical support
team.
without the need to change or delete an existing role. The only requirement is to
meet the necessary conditions for acquiring the role.
For classification changes on Etmam, a support ticket must be submitted, stating the
reason for the change. The modification will be made by Etmam's technical support
team.
FAQ
How to modify the classification if the wrong classification was selected during account creation? (For example, changing the classification from Real Estate Marketer to Real Estate Developer to apply for the qualification service.)
On the Balady platform, a user can hold multiple classifications without the need to change or remove an existing one. The only requirement is to meet the conditions for acquiring the new classification. However, on the Ettmam platform, the user must submit a support ticket, stating the reason for the modification. The classification will then be changed by Etmam’s technical support team.
FAQ
?If an entire building is rented under a long-term contract and the building landlord refuses to obtain a Building Compliance Certificate, are the penalties imposed on the landlord or the tenant? And does the tenant under a long-term contract have the
Penalties shall be imposed on the landlord, and the landlord may authorize the tenant to obtain the CBC certificate.
FAQ
If an establishment is added to the account manager, will it remain in the "My Establishments" list even if the relationship between the account manager and the establishment ends?
Every time the "My Establishments" list is accessed, the system verifies the ongoing relationship between the account manager and the establishment through integration with commercial registration data from the Ministry of Commerce.
