1. Access the (Baladi platform).
2. Select the (Services) menu.
3. Choose the (Control Panel) service.
1. An active account on the Balady platform is required.
2. A role on a commercial register or authorization for an establishment is
necessary to view commercial registers.
3. A valid power of attorney is required to view authorizations.
None
Is there a complaint reception guide?
Yes, to view the complaint reception guide
Does the portal and its affiliated systems enable the user to modify their data?
User data can be modified by logging into the Balady platform, navigating to the profile, and selecting the "Edit" option
Is there an SMS feature through which the beneficiary is notified of the status of his application?
The Balady platform offers the capability to send SMS notifications to beneficiaries at various stages and for specific aspects of the service, thereby enhancing the interactive experience for users.
Does the portal enable the user to customize services and add favorite services on the user page (services customization page, favorite services)?
A mechanism is available for customizing favorite services by accessing the desired service and clicking on the "Add to Favorites" icon. Beneficiaries can view their favorites by accessing their personal profile.
Is it possible to notify the beneficiary about the stages of the "specialized services" request?
Yas, the status of requests can be tracked by logging into the Balady platform, navigating to the beneficiary's 'Dashboard' and clicking on the 'information of interest icon
