Statistics of services provided
|
service channels
|
Number of services
|
percentage
|
|---|---|---|
|
The total number of services provided The total number of electronic services |
256 256 |
100% 100% |
E-Services Maturity Statistics
| E-Services Maturity Statistics | Number of services | percentage |
|---|---|---|
| Integrated services | 69 | 26.04% |
| Procedural services | 113 | 42.64% |
| Interactive Services | 27 | 10.19% |
| IT Services | 56 | 21.13% |
| the total | 256 | 100% |
Measuring customer satisfaction with services
2024
Visitors' answers (170,228 visitors)
Completely satisfied
83.7%
(142,643) visitors
Satisfied
6.6%
(11,365) visitors
neutral
5.02%
(8,854) visitors
Not satisfied
0.7%
(1,242) Visitors
Not completely satisfied
3.5%
(6,124) visitors
January 2023
Visitor answers (120,504 visitors)
Completely
satisfied
85.7%
(103,254) visitors
Satisfied
5.4%
(6,567) visitors
neutral
2.7%
(3,312) visitors
Dissatisfied
0.9%
(1,046) visitors
Not completely
satisfied
5.2%
(6,325) visitors
January 2022
Visitor answers (79,842 visitors)
Completely
satisfied
83.7%
(66839) visitors
Satisfied
5.5%
(4385) visitors
neutral
3.4%
(2745) visitors
Dissatisfied
1.5%
(1174) visitors
Not completely
satisfied
5.9%
(4699) visitors
February 2022
Visitor answers (86,787 visitors)
Completely
satisfied
84.2%
(73065) visitors
Satisfied
5.4%
(4701) visitors
neutral
3.5%
(3018) visitors
Dissatisfied
1.6%
(1356) visitors
Not completely
satisfied
5.4%
(4647) visitors
March 2022
Visitors' answers (108040 visitors)
Completely
satisfied
84.3%
(91100) visitors
Satisfied
6%
(6459) visitors
neutral
3.4%
(3703) visitors
Dissatisfied
1.1%
(1166) visitors
Not completely
satisfied
5.2%
(5612) visitors
April 2022
Visitor answers (85452 visitors)
Completely
satisfied
83.8%
(71601) visitors
Satisfied
6.3%
(5421) visitors
neutral
3.3%
(2846) visitors
Dissatisfied
1.2%
(1003) visitors
Not completely
satisfied
5.4%
(4581) visitors
May 2022
Visitor answers (107467 visitors)
Completely
satisfied
85.1%
(91447) visitors
Satisfied
5.9%
(6342) visitors
neutral
3%
(3225) visitors
Dissatisfied
1%
(1042) visitors
Not completely
satisfied
5%
(5411) visitors
June 2022
Visitor answers (137,737 visitors)
Completely
satisfied
85.4%
(117672) visitors
Satisfied
6%
(8245) visitors
neutral
3.1%
(4237) visitors
Dissatisfied
1%
(1416) visitors
Not completely
satisfied
4.5%
(6167) visitors
July 2022
Visitor answers (77658 visitors)
Completely
satisfied
83.5%
(64,862) visitors
Satisfied
6.8%
(5259) visitors
neutral
3.8%
(2949) visitors
Dissatisfied
1.1%
(865) visitors
Not completely
satisfied
4.8%
(3723) visitors
August 2022
Visitor answers (118071 visitors)
Completely
satisfied
84.7%
(100042) visitors
Satisfied
6.2%
(7317) visitors
neutral
3.8%
(4458) visitors
Dissatisfied
1%
(1123) visitors
Not completely
satisfied
4.3%
(5131) visitors
September 2022
Visitor answers (110218 visitors)
Completely
satisfied
85%
(93681) visitors
Satisfied
5.7%
(6264) visitors
neutral
3.5%
(3907) visitors
Dissatisfied
1%
(1131) visitors
Not completely
satisfied
4.7%
(5235) visitors
October 2022
Visitors' answers (118,311 visitors)
Completely
satisfied
84.4%
(99910) visitors
Satisfied
5.7%
(6759) visitors
neutral
3.5%
(4110) visitors
Dissatisfied
1%
(1137) visitors
Not completely
satisfied
5.4%
(6395) visitors
November 2022
Visitor answers (102427 visitors)
Completely
satisfied
84%
(86011) visitors
Satisfied
5.8%
(5981) visitors
neutral
3.2%
(3322) visitors
Dissatisfied
1.1%
(1122) visitors
Not completely
satisfied
5.8%
(5991) visitors
December 2022
Visitors' answers (106,612 visitors)
Completely
satisfied
84.4%
(90010) visitors
Satisfied
5.7%
(6088) visitors
neutral
2.9%
(3114) visitors
Dissatisfied
1%
(1115) visitors
Not completely
satisfied
5.9%
(6285) visitors
Service performance statistics
2020
| completion rate | beneficiary satisfaction | total transactions | digital acquisition |
|---|---|---|---|
| 40% | 81% | 1234567 | 40% |
2021
| completion rate | beneficiary satisfaction | total transactions | digital acquisition |
|---|---|---|---|
| 70% | 86% | 2678478 | 70% |
2022
| completion rate | beneficiary satisfaction | total transactions | digital acquisition |
|---|---|---|---|
| 100% | 93% | 3634657 | 100% |
Service Performance Statistics (Detailed)
2024
| Transactions / Digitization rate - 2024 / Service completion rate | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Electronic services | Beneficiary satisfaction | Number of beneficiaries of the electronic service | Total number of transactions (service requests) | Number of transactions through the electronic service | Digitization rate of electronic services | Service completion rate | ||||
| Evaluation | male | feminine | Total number of transactions | male | feminine | |||||
| Drilling clearance | 3.9 | 71% | - | 506 | 63604 | 63265 | 339 | 8795 | 100% | 95% |
| Cancel drilling permit | 3.8 | 89% | - | 173 | 3216 | 3212 | 4 | 825 | 100% | 83% |
| Stop drilling permit | 4 | 100% | - | 4 | 6 | 6 | 0 | 8 | 100% | 100% |
| replace part of path | 3.7 | 43% | - | 39 | 986 | 978 | 8 | 85 | 100% | 100% |
| Replace drilling rig | 4.1 | 39% | - | 63 | 3002 | 2849 | 153 | 181 | 100% | 93% |
| Replace entire path | 4.4 | 60% | - | 57 | 726 | 713 | 13 | 120 | 100% | 93% |
| Issue of emergency excavation permit | 4.5 | 92% | 100% | 187 | 17250 | 17226 | 24 | 2367 | 100% | 98% |
| Issuance of a regular excavation permit | 4.7 | 94% | 82% | 568 | 52323 | 51929 | 394 | 12103 | 100% | 75% |
| Pre-coordinated fossil release | 4.8 | 96% | - | 42 | 108 | 108 | 0 | 240 | 100% | 100% |
| Coordination report | 4.3 | 88% | - | 794 | 264853 | 263219 | 1634 | 0 | 100% | -- |
| Drilling permit extension | 4.7 | 75% | - | 277 | 26878 | 26837 | 41 | 2133 | 100% | 97% |
| Delete drilling path | 4.6 | 75% | - | 12 | 130 | 128 | 2 | 20 | 100% | 100% |
| Certificate of Completion | 4.5 | 91% | 92% | 530 | 64981 | 64531 | 450 | 9604 | 100% | 95% |
| Enter old construction license | 4.5 | 90% | 88% | 1165 | 13356 | 13047 | 309 | 5635 | 100% | 92% |
| Enter old survey decision | 4.2 | 100% | - | 34 | 61 | 61 | 0 | 42 | 100% | 50% |
| Issuance of a building permit | 4.7 | 94% | 95% | 5098 | 24884 | 22203 | 2681 | 11053 | 100% | 89% |
| Issuance of a license to correct the status of an existing building | 4.3 | 86% | 88% | 261 | 808 | 707 | 101 | 337 | 100% | 80% |
| Issuance of a certificate of work | 4.7 | 95% | 94% | 6670 | 21155 | 18883 | 2272 | 11829 | 100% | 92% |
| Add and modify building permit components | 4.6 | 94% | 95% | 4403 | 18720 | 16502 | 2218 | 5688 | 100% | 89% |
| Issuing a survey decision | 4.5 | 90% | 95% | 10400 | 132642 | 118081 | 14561 | 17319 | 100% | 87% |
| Building permit renewal | 4.6 | 94% | 94% | 1191 | 3706 | 3242 | 464 | 1570 | 100% | 87% |
| Site preparation | 4.4 | 89% | - | 11 | 102 | 90 | 12 | 18 | 100% | 100% |
| Correcting construction license data | 4.4 | 92% | 92% | 874 | 916 | 822 | 94 | 1211 | 100% | 83% |
| Modify building permit data | 4.3 | 94% | 100% | 696 | 5403 | 4917 | 486 | 1196 | 100% | 63% |
| Modify a survey decision | 4.6 | 93% | 100% | 1990 | 10739 | 9955 | 784 | 3376 | 100% | 98% |
| Restoration License | 4.6 | 94% | 94% | 271 | 1548 | 1287 | 261 | 338 | 100% | 84% |
| Demolition permit | 4.5 | 94% | 86% | 100 | 726 | 615 | 111 | 116 | 100% | 86% |
| Transfer of ownership of construction permits | 4.5 | 92% | 96% | 1096 | 4516 | 3675 | 841 | 1512 | 100% | 86% |
| Issuance of a license to open a 24-hour shop | 4.7 | 97% | 96% | 1278 | 12849 | 9283 | 3566 | 2186 | 100% | 88% |
| Issuance of a commercial license | 4.5 | 94% | 96% | 23149 | 113485 | 67179 | 46306 | 36119 | 100% | 41% |
| Cancellation of tobacco product offering permit | 4.6 | 67% | 100% | 10 | 19 | 11 | 8 | 18 | 100% | 78% |
| Sidewalk works in front of the shop | 4.4 | 89% | 90% | 785 | 2081 | 1353 | 728 | 1098 | 100% | 25% |
| Issuance of a simplified seasonal event permit | 4.4 | 90% | 85% | 46 | 1394 | 1075 | 319 | 100 | 100% | 24% |
| Cancel commercial license | 4.5 | 91% | 94% | 9543 | 26761 | 16234 | 10527 | 11861 | 100% | 67% |
| Renewing a commercial license | 4.6 | 95% | 95% | 36809 | 181595 | 112946 | 68649 | 60966 | 100% | 58% |
| Tobacco Products Provisioning Permit | 4.3 | 92% | 85% | 218 | 923 | 642 | 281 | 361 | 100% | 29% |
| Event Venue Permit | 4.5 | 93% | 90% | 204 | 639 | 483 | 156 | 334 | 100% | 21% |
| Modify a commercial license | 4.5 | 95% | 92% | 19365 | 92998 | 55317 | 37681 | 31518 | 100% | 47% |
| Transfer of ownership of a commercial license | 4.6 | 95% | 95% | 4393 | 25007 | 17340 | 7667 | 6081 | 100% | 66% |
January 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.1 | 44 | 1,130 | 1,130 | 100.00% | 70.13% |
| Cancellation of excavation permit | 4 | 19 | 67 | 67 | 100.00% | 97.78% |
| Stop drilling permit | 4.8 | 3 | 9 | 9 | 100.00% | 100.00% |
| Excavation work resumed | 4.3 | 2 | 6 | 6 | 100.00% | 100.00% |
| Issuing an emergency excavation permit | 4.1 | 19 | 331 | 331 | 100.00% | 94.30% |
| Issuing a regular excavation permit | 3.2 | 74 | 1,025 | 1,025 | 100.00% | 79.27% |
| Pre-coordinated excavation version | 4.5 | 19 | 92 | 92 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.1 | 9 | 20 | 20 | 100.00% | 100.00% |
| Coordination report | 3.2 | 99 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.5 | 28 | 100 | 100 | 100.00% | 71.05% |
| Business completion certificate | 4.1 | 55 | 1,966 | 1,966 | 100.00% | 86.31% |
| Enter an old construction license | 4.1 | 839 | 2,027 | 2,027 | 100.00% | 93.21% |
| Enter an old cadastral decision | 4 | 40 | 52 | 52 | 100.00% | 77.78% |
| Issuing a technical report | 3.9 | 593 | 728 | 728 | 100.00% | 81.74% |
| Issuance of a building permit | 4.1 | 3,979 | 7,447 | 7,447 | 100.00% | 91.18% |
| Issuance of a license to rectify the status of an existing building | 4.2 | 380 | 688 | 688 | 100.00% | 52.78% |
| Issuing a works certificate | 4.4 | 1,334 | 2,293 | 2,293 | 100.00% | 85.06% |
| Add and modify building permit components | 4 | 2,038 | 2,838 | 2,838 | 100.00% | 88.25% |
| Issuing a survey decision | 4.1 | 7,586 | 11,369 | 11,369 | 100.00% | 87.10% |
| Renewal of a building permit | 4.5 | 413 | 505 | 505 | 100.00% | 83.38% |
| Site processing | 4.9 | 10 | 18 | 18 | 100.00% | 100.00% |
| Correction of construction license data | 4.6 | 56 | 79 | 79 | 100.00% | 91.18% |
| Amendment of building permit information | 4.3 | 380 | 486 | 486 | 100.00% | 84.30% |
| Modifying a cadastral decision | 4.3 | 902 | 1,713 | 1,713 | 100.00% | 93.80% |
| Restoration license | 4.4 | 140 | 161 | 161 | 100.00% | 93.02% |
| Demolition license | 4 | 71 | 84 | 84 | 100.00% | 96.05% |
| Immediate building permit ownership transfer | 4.1 | 671 | 1,000 | 1,000 | 100.00% | 88.47% |
| Cancellation of a health certificate | 4.5 | 1,006 | 1,026 | 1,026 | 100.00% | 99.90% |
| Issuing a health certificate | 4.5 | 33,650 | 37,905 | 37,905 | 100.00% | 85.95% |
| Health certificate renewal | 4.6 | 10,117 | 10,357 | 10,357 | 100.00% | 88.39% |
| Issuance of a 24-hour shop opening license | 3.8 | 849 | 1,446 | 1,446 | 100.00% | 79.88% |
| Issuance of a commercial license | 4.3 | 18,411 | 28,311 | 28,311 | 100.00% | 42.39% |
| Objection to the expiration of the license | 4.2 | 21 | 31 | 31 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.6 | 203 | 279 | 279 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.3 | 4 | 8 | 8 | 100.00% | 75.00% |
| Occupation of a sidewalk in front of a store | 4.3 | 548 | 738 | 738 | 100.00% | 28.86% |
| Issuing a simplified permit for seasonal activity | 4.8 | 1 | 1 | 1 | 100.00% | 0.00% |
| Objection to non-transfer of license ownership | 4 | 2 | 2 | 2 | 100.00% | 0.00% |
| Objection to the suspension/cancellation of a construction license | 4.2 | 7 | 7 | 7 | 100.00% | 71.43% |
| Objection to a license that does not belong to the beneficiary | 4 | 69 | 95 | 95 | 100.00% | 0.00% |
| Objection to license revoked by subsequent censorship | 4.1 | 734 | 821 | 821 | 100.00% | 0.00% |
| Cancellation of a commercial license | 4 | 12,292 | 22,674 | 22,674 | 100.00% | 54.38% |
| Renewal of a commercial license | 4.8 | 32,455 | 62,410 | 62,410 | 100.00% | 42.30% |
| Update trade license information | 4.3 | 924 | 1,378 | 1,378 | 100.00% | 17.05% |
| QR code registration | 4.1 | 35,923 | 46,111 | 46,111 | 100.00% | 76.06% |
| Permit to provide home services | 3.2 | 10 | 15 | 15 | 100.00% | 6.67% |
| Permit to provide tobacco products | 4.5 | 140 | 210 | 210 | 100.00% | 24.29% |
| Parking permit | 3.6 | 3 | 5 | 5 | 100.00% | 40.00% |
| Permit for a non-food mobile cart | 4.6 | 5 | 7 | 7 | 100.00% | 14.29% |
| Event site permit | 4.2 | 104 | 147 | 147 | 100.00% | 14.29% |
| Amendment of a commercial license | 4.1 | 8,403 | 12,873 | 12,873 | 100.00% | 33.12% |
| Request to delete duplicate licenses | 4 | 75 | 84 | 84 | 100.00% | 59.52% |
| Old license application | 4.5 | 1,245 | 1,503 | 1,503 | 100.00% | 29.87% |
| Transfer of business license ownership | 4.9 | 6,006 | 7,900 | 7,900 | 100.00% | 62.59% |
February 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.2 | 60 | 856 | 856 | 100.00% | 79.17% |
| Cancellation of excavation permit | 4.6 | 19 | 28 | 28 | 100.00% | 78.57% |
| Stop drilling permit | 4.3 | 2 | 16 | 16 | 100.00% | 100.00% |
| Excavation work resumed | 4.3 | 1 | 1 | 1 | 100.00% | 100.00% |
| Issuing an emergency excavation permit | 4.8 | 27 | 325 | 325 | 100.00% | 95.18% |
| Issuing a regular excavation permit | 4 | 151 | 2,856 | 2,856 | 100.00% | 81.28% |
| Pre-coordinated excavation version | 4.2 | 39 | 203 | 203 | 100.00% | 100.00% |
| Renewal of drilling permit | 4 | 7 | 16 | 16 | 100.00% | 100.00% |
| Suspension of emergency drilling start | 4.1 | 1 | 4 | 4 | 100.00% | 100.00% |
| Coordination report | 4 | 184 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.8 | 24 | 63 | 63 | 100.00% | 90.00% |
| Business completion certificate | 4.3 | 75 | 1,053 | 1,053 | 100.00% | 86.10% |
| Enter an old construction license | 4.1 | 1,192 | 3,185 | 3,185 | 100.00% | 92.63% |
| Enter an old cadastral decision | 3.2 | 57 | 76 | 76 | 100.00% | 86.21% |
| Issuing a technical report | 4.5 | 700 | 867 | 867 | 100.00% | 74.24% |
| Issuance of a building permit | 3.9 | 3,594 | 7,451 | 7,451 | 100.00% | 90.77% |
| Issuance of a license to rectify the status of an existing building | 4.6 | 379 | 453 | 453 | 100.00% | 85.67% |
| Issuing a works certificate | 4.2 | 3,395 | 5,534 | 5,534 | 100.00% | 88.98% |
| Add and modify building permit components | 4.1 | 2,177 | 3,114 | 3,114 | 100.00% | 90.01% |
| Issuing a survey decision | 4 | 7,398 | 11,785 | 11,785 | 100.00% | 85.97% |
| Renewal of a building permit | 4.5 | 448 | 570 | 570 | 100.00% | 80.00% |
| Site processing | 4.9 | 12 | 23 | 23 | 100.00% | 80.00% |
| Correction of construction license data | 4 | 138 | 201 | 201 | 100.00% | 83.00% |
| Amendment of building permit information | 4.2 | 418 | 532 | 532 | 100.00% | 80.75% |
| Modifying a cadastral decision | 4 | 990 | 1,696 | 1,696 | 100.00% | 94.18% |
| Restoration license | 4.1 | 143 | 171 | 171 | 100.00% | 85.83% |
| Demolition license | 4 | 56 | 71 | 71 | 100.00% | 93.33% |
| Immediate building permit ownership transfer | 4.8 | 718 | 1,064 | 1,064 | 100.00% | 88.06% |
| Cancellation of a health certificate | 4.3 | 674 | 686 | 686 | 100.00% | 100.00% |
| Issuing a health certificate | 4.1 | 34,685 | 38,617 | 38,617 | 100.00% | 81.67% |
| Health certificate renewal | 3.2 | 5,588 | 5,928 | 5,928 | 100.00% | 90.30% |
| Issuance of a 24-hour shop opening license | 4.5 | 931 | 1,608 | 1,608 | 100.00% | 80.35% |
| Issuance of a commercial license | 4.5 | 22,009 | 34,715 | 34,715 | 100.00% | 41.79% |
| Objection to the expiration of the license | 4.6 | 10 | 13 | 13 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.3 | 180 | 240 | 240 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.3 | 3 | 3 | 3 | 100.00% | 100.00% |
| Occupation of a sidewalk in front of a store | 4.8 | 511 | 721 | 721 | 100.00% | 26.91% |
| Issuing a permit to move workers | 4 | 2 | 2 | 2 | 100.00% | 0.00% |
| Issuing a simplified permit for seasonal activity | 4.2 | 1 | 5 | 5 | 100.00% | 20.00% |
| Objection to the suspension/cancellation of a construction license | 4 | 13 | 13 | 13 | 100.00% | 76.92% |
| Objection to a license that does not belong to the beneficiary | 4.5 | 59 | 94 | 94 | 100.00% | 0.00% |
| Objection to license revoked by subsequent censorship | 3.6 | 867 | 967 | 967 | 100.00% | 0.00% |
| Cancellation of a commercial license | 4.6 | 14,633 | 28,396 | 28,396 | 100.00% | 55.30% |
| Renewal of a commercial license | 4.2 | 35,270 | 65,669 | 65,669 | 100.00% | 43.06% |
| Update trade license information | 4.1 | 673 | 974 | 974 | 100.00% | 18.38% |
| QR code registration | 4 | 13,995 | 17,127 | 17,127 | 100.00% | 82.54% |
| Permit to provide home services | 4.5 | 9 | 12 | 12 | 100.00% | 8.33% |
| Permit to provide tobacco products | 4.9 | 129 | 196 | 196 | 100.00% | 27.55% |
| Parking permit | 4 | 2 | 2 | 2 | 100.00% | 50.00% |
| Permit for a non-food mobile cart | 4.2 | 7 | 9 | 9 | 100.00% | 0.00% |
| Event site permit | 4 | 138 | 193 | 193 | 100.00% | 13.99% |
| Amendment of a commercial license | 4.1 | 9,024 | 14,046 | 14,046 | 100.00% | 30.02% |
| Request to delete duplicate licenses | 4.3 | 82 | 90 | 90 | 100.00% | 55.56% |
| Old license application | 4.8 | 1,281 | 1,556 | 1,556 | 100.00% | 24.74% |
| Transfer of business license ownership | 4 | 8,498 | 11,054 | 11,054 | 100.00% | 64.89% |
March 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.1 | 131 | 3,075 | 3,075 | 100.00% | 93.10% |
| Cancellation of excavation permit | 4 | 51 | 178 | 178 | 100.00% | 95.86% |
| Stop drilling permit | 4.5 | 5 | 12 | 12 | 100.00% | 100.00% |
| Excavation work resumed | 4.9 | 2 | 9 | 9 | 100.00% | 100.00% |
| Issuing an emergency excavation permit | 4 | 63 | 591 | 591 | 100.00% | 83.87% |
| Issuing a regular excavation permit | 4.2 | 223 | 5,459 | 5,459 | 100.00% | 85.50% |
| Pre-coordinated excavation version | 4 | 66 | 642 | 642 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.1 | 21 | 140 | 140 | 100.00% | 95.33% |
| Suspension of emergency drilling start | 4 | 1 | 1 | 1 | 100.00% | |
| Coordination report | 4.8 | 287 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.3 | 69 | 308 | 308 | 100.00% | 92.50% |
| Business completion certificate | 4.1 | 149 | 4,357 | 4,357 | 100.00% | 88.93% |
| Enter an old construction license | 3.2 | 1,593 | 4,646 | 4,646 | 100.00% | 94.06% |
| Enter an old cadastral decision | 4.5 | 50 | 111 | 111 | 100.00% | 88.24% |
| Issuing a technical report | 4.5 | 1,142 | 1,366 | 1,366 | 100.00% | 80.00% |
| Issuance of a building permit | 4.6 | 4,379 | 10,785 | 10,785 | 100.00% | 92.75% |
| Issuance of a license to rectify the status of an existing building | 4.3 | 498 | 607 | 607 | 100.00% | 88.30% |
| Issuing a works certificate | 4.3 | 6,925 | 9,434 | 9,434 | 100.00% | 81.70% |
| Add and modify building permit components | 4.8 | 3,586 | 5,089 | 5,089 | 100.00% | 89.64% |
| Issuing a survey decision | 4.6 | 8,540 | 14,265 | 14,265 | 100.00% | 86.61% |
| Renewal of a building permit | 4.3 | 642 | 890 | 890 | 100.00% | 82.74% |
| Site processing | 4.3 | 12 | 21 | 21 | 100.00% | 100.00% |
| Correction of construction license data | 4.8 | 451 | 632 | 632 | 100.00% | 88.04% |
| Amendment of building permit information | 4 | 644 | 874 | 874 | 100.00% | 80.80% |
| Modifying a cadastral decision | 4.2 | 1,344 | 2,448 | 2,448 | 100.00% | 94.63% |
| Restoration license | 4.3 | 212 | 268 | 268 | 100.00% | 88.95% |
| Demolition license | 4.3 | 111 | 131 | 131 | 100.00% | 94.17% |
| Immediate building permit ownership transfer | 4.8 | 811 | 1,108 | 1,108 | 100.00% | 88.61% |
| Cancellation of a health certificate | 4 | 740 | 761 | 761 | 100.00% | 100.00% |
| Issuing a health certificate | 4 | 31,390 | 35,230 | 35,230 | 100.00% | 78.72% |
| Health certificate renewal | 4.1 | 4,718 | 4,966 | 4,966 | 100.00% | 86.61% |
| Issuance of a 24-hour shop opening license | 4 | 853 | 1,375 | 1,375 | 100.00% | 78.25% |
| Issuance of a commercial license | 4 | 24,657 | 38,626 | 38,626 | 100.00% | 43.70% |
| Objection to the expiration of the license | 4.3 | 14 | 15 | 15 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.8 | 215 | 295 | 295 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 3.9 | 6 | 11 | 11 | 100.00% | 63.64% |
| Occupation of a sidewalk in front of a store | 4.2 | 652 | 906 | 906 | 100.00% | 23.51% |
| Issuing a simplified permit for seasonal activity | 4.6 | 258 | 636 | 636 | 100.00% | 14.15% |
| Objection to the suspension/cancellation of a construction license | 4.3 | 19 | 19 | 19 | 100.00% | 78.95% |
| Objection to a license that does not belong to the beneficiary | 4.3 | 101 | 154 | 154 | 100.00% | 1.95% |
| Objection to license revoked by subsequent censorship | 4.8 | 1,728 | 1,979 | 1,979 | 100.00% | 0.00% |
| Cancellation of a commercial license | 4 | 16,022 | 24,406 | 24,406 | 100.00% | 51.25% |
| Renewal of a commercial license | 4.2 | 33,044 | 59,097 | 59,097 | 100.00% | 46.11% |
| Update trade license information | 4 | 772 | 1,173 | 1,173 | 100.00% | 20.72% |
| QR code registration | 4.1 | 13,543 | 16,033 | 16,033 | 100.00% | 76.65% |
| Permit to provide home services | 4 | 17 | 17 | 17 | 100.00% | 17.65% |
| Permit to provide tobacco products | 4.8 | 170 | 288 | 288 | 100.00% | 22.22% |
| Parking permit | 4.3 | 2 | 3 | 3 | 100.00% | 33.33% |
| Permit for a non-food mobile cart | 4.1 | 8 | 27 | 27 | 100.00% | 3.70% |
| Event site permit | 3.2 | 190 | 249 | 249 | 100.00% | 15.26% |
| Amendment of a commercial license | 4.5 | 14,835 | 22,692 | 22,692 | 100.00% | 33.75% |
| Request to delete duplicate licenses | 3.9 | 98 | 113 | 113 | 100.00% | 54.87% |
| Old license application | 4 | 1,201 | 1,388 | 1,388 | 100.00% | 23.70% |
| Transfer of business license ownership | 4.2 | 8,280 | 10,798 | 10,798 | 100.00% | 65.81% |
April 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.1 | 162 | 3,276 | 3,276 | 100.00% | 89.26% |
| Cancellation of excavation permit | 4 | 64 | 225 | 225 | 100.00% | 96.34% |
| Stop drilling permit | 4.8 | 7 | 13 | 13 | 100.00% | 100.00% |
| Excavation work resumed | 4.3 | 1 | 5 | 5 | 100.00% | 100.00% |
| Replace the drilling scheme | 4.1 | 4 | 8 | 8 | 100.00% | |
| Issuing an emergency excavation permit | 3.2 | 84 | 526 | 526 | 100.00% | 89.30% |
| Issuing a regular excavation permit | 4.5 | 255 | 4,823 | 4,823 | 100.00% | 75.70% |
| Pre-coordinated excavation version | 4.1 | 42 | 417 | 417 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.6 | 37 | 236 | 236 | 100.00% | 95.24% |
| Suspension of emergency drilling start | 4 | 1 | 6 | 6 | 100.00% | 100.00% |
| Coordination report | 4.6 | 353 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 3.7 | 80 | 509 | 509 | 100.00% | 92.54% |
| Delete a drill path | 4.2 | 3 | 4 | 4 | 100.00% | 100.00% |
| Business completion certificate | 4.1 | 188 | 4,138 | 4,138 | 100.00% | 89.01% |
| Enter an old construction license | 3.7 | 1,582 | 4,209 | 4,209 | 100.00% | 86.34% |
| Enter an old cadastral decision | 3.9 | 39 | 116 | 116 | 100.00% | 92.21% |
| Issuing a technical report | 4.1 | 797 | 962 | 962 | 100.00% | 78.32% |
| Issuance of a building permit | 4.2 | 3,625 | 8,423 | 8,423 | 100.00% | 91.02% |
| Issuance of a license to rectify the status of an existing building | 4.4 | 358 | 429 | 429 | 100.00% | 81.42% |
| Issuing a works certificate | 4 | 6,649 | 9,195 | 9,195 | 100.00% | 87.59% |
| Add and modify building permit components | 4.1 | 2,712 | 3,507 | 3,507 | 100.00% | 89.57% |
| Issuing a survey decision | 4.5 | 6,030 | 10,287 | 10,287 | 100.00% | 85.18% |
| Renewal of a building permit | 4.9 | 500 | 672 | 672 | 100.00% | 74.44% |
| Site processing | 4.6 | 9 | 19 | 19 | 100.00% | 100.00% |
| Correction of construction license data | 4.3 | 443 | 666 | 666 | 100.00% | 78.32% |
| Amendment of building permit information | 4.3 | 395 | 526 | 526 | 100.00% | 85.80% |
| Modifying a cadastral decision | 4.1 | 1,497 | 2,495 | 2,495 | 100.00% | 94.39% |
| Restoration license | 3.2 | 156 | 187 | 187 | 100.00% | 84.06% |
| Demolition license | 4.5 | 53 | 57 | 57 | 100.00% | 97.87% |
| Immediate building permit ownership transfer | 0 | 666 | 927 | 927 | 100.00% | 88.94% |
| Cancellation of a health certificate | 4.6 | 599 | 621 | 621 | 100.00% | 100.00% |
| Issuing a health certificate | 4 | 20,868 | 24,016 | 24,016 | 100.00% | 75.95% |
| Health certificate renewal | 4.6 | 2,855 | 3,104 | 3,104 | 100.00% | 82.51% |
| Issuance of a 24-hour shop opening license | 4 | 429 | 746 | 746 | 100.00% | 79.76% |
| Issuance of a commercial license | 3.9 | 17,586 | 27,553 | 27,553 | 100.00% | 42.64% |
| Objection to the expiration of the license | 4.1 | 15 | 18 | 18 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.2 | 227 | 288 | 288 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.4 | 7 | 15 | 15 | 100.00% | 66.67% |
| Occupation of a sidewalk in front of a store | 4 | 604 | 840 | 840 | 100.00% | 25.48% |
| Issuing a permit to move workers | 4.3 | 1 | 1 | 1 | 100.00% | 0.00% |
| Issuing a simplified permit for seasonal activity | 4.8 | 382 | 923 | 923 | 100.00% | 18.63% |
| Objection to non-transfer of license ownership | 3.9 | 10 | 13 | 13 | 100.00% | 15.38% |
| Objection to the suspension/cancellation of a construction license | 4.2 | 16 | 17 | 17 | 100.00% | 70.59% |
| Objection to a license that does not belong to the beneficiary | 4.6 | 757 | 1,260 | 1,260 | 100.00% | 0.63% |
| Objection to license revoked by subsequent censorship | 4.3 | 1,169 | 1,305 | 1,305 | 100.00% | 0.00% |
| Cancellation of a commercial license | 4.3 | 31,859 | 47,967 | 47,967 | 100.00% | 26.60% |
| Renewal of a commercial license | 4.8 | 31,399 | 55,001 | 55,001 | 100.00% | 38.70% |
| Update trade license information | 4 | 723 | 1,002 | 1,002 | 100.00% | 22.36% |
| QR code registration | 4.2 | 11,515 | 13,541 | 13,541 | 100.00% | 77.03% |
| Permit to provide home services | 4 | 15 | 17 | 17 | 100.00% | 11.76% |
| Permit to provide tobacco products | 4.1 | 119 | 180 | 180 | 100.00% | 33.33% |
| Parking permit | 4 | 6 | 8 | 8 | 100.00% | 37.50% |
| Permit for a non-food mobile cart | 4.8 | 11 | 14 | 14 | 100.00% | 7.14% |
| Event site permit | 4.3 | 148 | 212 | 212 | 100.00% | 15.57% |
| Amendment of a commercial license | 4.5 | 10,982 | 15,858 | 15,858 | 100.00% | 38.09% |
| Request to delete duplicate licenses | 0 | 503 | 719 | 719 | 100.00% | 50.07% |
| Old license application | 4.6 | 823 | 928 | 928 | 100.00% | 11.42% |
| Transfer of business license ownership | 4 | 5,167 | 6,911 | 6,911 | 100.00% | 61.28% |
May 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.1 | 198 | 4,367 | 4,367 | 100.00% | 94.42% |
| Cancellation of excavation permit | 4.6 | 71 | 183 | 183 | 100.00% | 96.08% |
| Stop drilling permit | 4 | 3 | 7 | 7 | 100.00% | 100.00% |
| Excavation work resumed | 4.6 | 2 | 9 | 9 | 100.00% | 100.00% |
| Replace the drilling scheme | 3.7 | 15 | 22 | 22 | 100.00% | 100.00% |
| Replace the entire path | 4.2 | 5 | 6 | 6 | 100.00% | |
| Issuing an emergency excavation permit | 4.1 | 124 | 1,238 | 1,238 | 100.00% | 93.30% |
| Issuing a regular excavation permit | 3.7 | 348 | 8,188 | 8,188 | 100.00% | 78.55% |
| Pre-coordinated excavation version | 3.9 | 67 | 548 | 548 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.1 | 38 | 239 | 239 | 100.00% | 88.94% |
| Coordination report | 4.2 | 458 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.1 | 89 | 625 | 625 | 100.00% | 91.51% |
| Delete a drill path | 3.2 | 3 | 7 | 7 | 100.00% | 100.00% |
| Business completion certificate | 4.5 | 226 | 4,099 | 4,099 | 100.00% | 89.34% |
| Enter an old construction license | 4.3 | 3,783 | 10,501 | 10,501 | 100.00% | 78.62% |
| Enter an old cadastral decision | 4.1 | 77 | 199 | 199 | 100.00% | 92.63% |
| Issuing a technical report | 3.2 | 1,492 | 1,747 | 1,747 | 100.00% | 77.82% |
| Issuance of a building permit | 4.5 | 3,391 | 8,501 | 8,501 | 100.00% | 81.67% |
| Issuance of a license to rectify the status of an existing building | 4.1 | 286 | 337 | 337 | 100.00% | 84.16% |
| Issuing a works certificate | 4.6 | 17,221 | 22,612 | 22,612 | 100.00% | 86.39% |
| Add and modify building permit components | 4 | 3,557 | 4,399 | 4,399 | 100.00% | 89.47% |
| Issuing a survey decision | 4.6 | 6,455 | 14,503 | 14,503 | 100.00% | 91.06% |
| Renewal of a building permit | 3.7 | 644 | 804 | 804 | 100.00% | 76.94% |
| Site processing | 4.2 | 10 | 14 | 14 | 100.00% | 100.00% |
| Correction of construction license data | 4.1 | 1,290 | 1,933 | 1,933 | 100.00% | 79.64% |
| Amendment of building permit information | 3.7 | 465 | 608 | 608 | 100.00% | 80.14% |
| Modifying a cadastral decision | 3.9 | 5,076 | 7,151 | 7,151 | 100.00% | 97.60% |
| Restoration license | 4.1 | 128 | 148 | 148 | 100.00% | 86.84% |
| Demolition license | 4.2 | 62 | 74 | 74 | 100.00% | 98.04% |
| Immediate building permit ownership transfer | 4.4 | 833 | 1,064 | 1,064 | 100.00% | 86.92% |
| Cancellation of a health certificate | 4.6 | 1,228 | 1,307 | 1,307 | 100.00% | 100.00% |
| Issuing a health certificate | 3.7 | 31,404 | 36,889 | 36,889 | 100.00% | 73.16% |
| Health certificate renewal | 4.2 | 6,572 | 7,404 | 7,404 | 100.00% | 76.76% |
| Issuance of a 24-hour shop opening license | 4.1 | 861 | 1,718 | 1,718 | 100.00% | 83.76% |
| Issuance of a commercial license | 3.7 | 16,340 | 24,087 | 24,087 | 100.00% | 42.85% |
| Objection to the expiration of the license | 3.9 | 11 | 24 | 24 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.1 | 276 | 329 | 329 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.2 | 2 | 5 | 5 | 100.00% | 80.00% |
| Occupation of a sidewalk in front of a store | 4.4 | 551 | 700 | 700 | 100.00% | 25.43% |
| Issuing a permit to move workers | 4 | 1 | 1 | 1 | 100.00% | 0.00% |
| Issuing a simplified permit for seasonal activity | 4.1 | 18 | 41 | 41 | 100.00% | 17.07% |
| Objection to non-transfer of license ownership | 4.5 | 24 | 27 | 27 | 100.00% | 3.70% |
| Objection to the suspension/cancellation of a construction license | 4.9 | 11 | 11 | 11 | 100.00% | 63.64% |
| Objection to a license that does not belong to the beneficiary | 4.2 | 689 | 1,148 | 1,148 | 100.00% | 0.87% |
| Objection to license revoked by subsequent censorship | 4.4 | 1,476 | 1,706 | 1,706 | 100.00% | 0.00% |
| Objection to a service fee | 4 | 13 | 17 | 17 | 100.00% | 11.76% |
| Cancellation of a commercial license | 4.1 | 24,505 | 36,530 | 36,530 | 100.00% | 35.86% |
| Renewal of a commercial license | 4.3 | 37,464 | 63,707 | 63,707 | 100.00% | 46.01% |
| Update trade license information | 4.8 | 1,246 | 1,777 | 1,777 | 100.00% | 22.00% |
| QR code registration | 4 | 10,654 | 12,241 | 12,241 | 100.00% | 77.13% |
| Permit to provide home services | 4.2 | 16 | 17 | 17 | 100.00% | 17.65% |
| Permit to provide tobacco products | 4.3 | 174 | 270 | 270 | 100.00% | 24.07% |
| Parking permit | 4.3 | 4 | 6 | 6 | 100.00% | 50.00% |
| Permit for a non-food mobile cart | 4.8 | 3 | 4 | 4 | 100.00% | 25.00% |
| Event site permit | 3.9 | 243 | 407 | 407 | 100.00% | 50.61% |
| Amendment of a commercial license | 4.1 | 12,083 | 17,656 | 17,656 | 100.00% | 38.41% |
| Request to delete duplicate licenses | 4.2 | 913 | 1,291 | 1,291 | 100.00% | 52.44% |
| Old license application | 4.4 | 874 | 1,002 | 1,002 | 100.00% | 15.87% |
| Transfer of business license ownership | 4.6 | 4,912 | 6,382 | 6,382 | 100.00% | 60.17% |
June 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 3.9 | 274 | 5,708 | 5,708 | 100.00% | 94.30% |
| Cancellation of excavation permit | 4.1 | 119 | 362 | 362 | 100.00% | 94.93% |
| Stop drilling permit | 4.2 | 9 | 71 | 71 | 100.00% | 100.00% |
| Excavation work resumed | 4.4 | 7 | 74 | 74 | 100.00% | 100.00% |
| Replace part of a path | 4.6 | 13 | 19 | 19 | 100.00% | |
| Replace the drilling scheme | 4.1 | 18 | 26 | 26 | 100.00% | 100.00% |
| Replace the entire path | 4.6 | 25 | 32 | 32 | 100.00% | |
| Issuing an emergency excavation permit | 4 | 146 | 1,704 | 1,704 | 100.00% | 96.18% |
| Issuing a regular excavation permit | 4.6 | 399 | 8,887 | 8,887 | 100.00% | 81.87% |
| Pre-coordinated excavation version | 3.7 | 71 | 374 | 374 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.2 | 60 | 315 | 315 | 100.00% | 90.60% |
| Coordination report | 4.1 | 538 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 3.7 | 140 | 1,366 | 1,366 | 100.00% | 96.51% |
| Delete a drill path | 3.9 | 4 | 26 | 26 | 100.00% | 100.00% |
| Business completion certificate | 4.1 | 331 | 6,644 | 6,644 | 100.00% | 89.96% |
| Enter an old construction license | 4.2 | 1,957 | 9,479 | 9,479 | 100.00% | 91.83% |
| Enter an old cadastral decision | 4.3 | 72 | 212 | 212 | 100.00% | 94.39% |
| Issuing a technical report | 4.3 | 1,443 | 1,674 | 1,674 | 100.00% | 82.63% |
| Issuance of a building permit | 4.8 | 4,860 | 8,349 | 8,349 | 100.00% | 83.20% |
| Issuance of a license to rectify the status of an existing building | 4 | 384 | 475 | 475 | 100.00% | 81.73% |
| Issuing a works certificate | 4.2 | 17,154 | 22,203 | 22,203 | 100.00% | 90.19% |
| Add and modify building permit components | 4.3 | 4,921 | 6,402 | 6,402 | 100.00% | 90.35% |
| Issuing a survey decision | 4.3 | 8,142 | 18,346 | 18,346 | 100.00% | 90.96% |
| Renewal of a building permit | 4.8 | 858 | 1,087 | 1,087 | 100.00% | 76.30% |
| Site processing | 4.3 | 14 | 23 | 23 | 100.00% | 100.00% |
| Correction of construction license data | 4.1 | 1,403 | 1,961 | 1,961 | 100.00% | 91.75% |
| Amendment of building permit information | 3.2 | 500 | 702 | 702 | 100.00% | 77.25% |
| Modifying a cadastral decision | 4.5 | 3,178 | 5,001 | 5,001 | 100.00% | 96.92% |
| Restoration license | 4.1 | 209 | 241 | 241 | 100.00% | 83.33% |
| Demolition license | 4.6 | 110 | 120 | 120 | 100.00% | 90.82% |
| Immediate building permit ownership transfer | 4 | 1,132 | 1,506 | 1,506 | 100.00% | 86.77% |
| Cancellation of a health certificate | 4.6 | 1,472 | 1,514 | 1,514 | 100.00% | 100.00% |
| Issuing a health certificate | 3.7 | 44,004 | 50,634 | 50,634 | 100.00% | 66.45% |
| Health certificate renewal | 4.2 | 6,132 | 7,195 | 7,195 | 100.00% | 66.02% |
| Issuance of a 24-hour shop opening license | 4.1 | 1,072 | 1,737 | 1,737 | 100.00% | 83.94% |
| Issuance of a commercial license | 3.7 | 21,039 | 33,789 | 33,789 | 100.00% | 41.55% |
| Objection to the expiration of the license | 3.9 | 7 | 7 | 7 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.1 | 558 | 703 | 703 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.2 | 6 | 9 | 9 | 100.00% | 66.67% |
| Occupation of a sidewalk in front of a store | 4.4 | 607 | 857 | 857 | 100.00% | 23.22% |
| Issuing a simplified permit for seasonal activity | 4 | 165 | 344 | 344 | 100.00% | 26.45% |
| Objection to non-transfer of license ownership | 4.1 | 31 | 33 | 33 | 100.00% | 3.03% |
| Objection to the suspension/cancellation of a construction license | 4.5 | 11 | 11 | 11 | 100.00% | 72.73% |
| Objection to a license that does not belong to the beneficiary | 4.9 | 1,014 | 1,568 | 1,568 | 100.00% | 0.70% |
| Objection to license revoked by subsequent censorship | 3.9 | 1,881 | 2,147 | 2,147 | 100.00% | 0.00% |
| Objection to a service fee | 4.1 | 140 | 174 | 174 | 100.00% | 8.05% |
| Cancellation of a commercial license | 4.2 | 35,687 | 57,919 | 57,919 | 100.00% | 34.51% |
| Multiple commercial renewal | 4.4 | 2 | 2 | 2 | 100.00% | 50.00% |
| Renewal of a commercial license | 4.6 | 33,488 | 56,688 | 56,688 | 100.00% | 44.81% |
| Update trade license information | 4.3 | 1,919 | 2,804 | 2,804 | 100.00% | 18.47% |
| QR code registration | 4.1 | 47,926 | 56,152 | 56,152 | 100.00% | 76.48% |
| Permit to provide home services | 3.2 | 24 | 32 | 32 | 100.00% | 6.25% |
| Permit to provide tobacco products | 4.5 | 237 | 396 | 396 | 100.00% | 26.26% |
| Permit to slaughter sacrificial animals | 4.1 | 358 | 403 | 403 | 100.00% | 66.75% |
| Parking permit | 4.2 | 5 | 7 | 7 | 100.00% | 28.57% |
| Permit for a non-food mobile cart | 4.1 | 9 | 12 | 12 | 100.00% | 25.00% |
| Event site permit | 3.7 | 180 | 246 | 246 | 100.00% | 30.89% |
| Amendment of a commercial license | 3.9 | 15,490 | 24,076 | 24,076 | 100.00% | 39.58% |
| Request to delete duplicate licenses | 4.1 | 915 | 1,323 | 1,323 | 100.00% | 49.13% |
| Old license application | 4.2 | 1,068 | 1,218 | 1,218 | 100.00% | 17.41% |
| Transfer of business license ownership | 4.1 | 5,753 | 7,749 | 7,749 | 100.00% | 59.43% |
July 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.6 | 291 | 5,708 | 5,708 | 100.00% | 96.22% |
| Cancellation of excavation permit | 3.7 | 114 | 362 | 362 | 100.00% | 96.31% |
| Stop drilling permit | 4.2 | 8 | 71 | 71 | 100.00% | 100.00% |
| Excavation work resumed | 4.1 | 8 | 74 | 74 | 100.00% | 100.00% |
| Replace part of a path | 3.7 | 12 | 19 | 19 | 100.00% | 100.00% |
| Replace the drilling scheme | 3.9 | 17 | 26 | 26 | 100.00% | 100.00% |
| Replace the entire path | 4.1 | 26 | 32 | 32 | 100.00% | 100.00% |
| Issuing an emergency excavation permit | 4.2 | 142 | 1,704 | 1,704 | 100.00% | 97.80% |
| Issuing a regular excavation permit | 4.3 | 376 | 8,887 | 8,887 | 100.00% | 82.96% |
| Pre-coordinated excavation version | 4.3 | 49 | 374 | 374 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.8 | 55 | 315 | 315 | 100.00% | 93.68% |
| Coordination report | 4 | 521 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.2 | 141 | 1,366 | 1,366 | 100.00% | 99.78% |
| Delete a drill path | 4.3 | 6 | 26 | 26 | 100.00% | 80.00% |
| Business completion certificate | 4.3 | 325 | 6,644 | 6,644 | 100.00% | 92.77% |
| Enter an old construction license | 4.8 | 972 | 3,939 | 3,939 | 100.00% | 92.46% |
| Enter an old cadastral decision | 4.3 | 46 | 89 | 89 | 100.00% | 96.88% |
| Issuing a technical report | 4.1 | 586 | 676 | 676 | 100.00% | 83.33% |
| Issuance of a building permit | 3.2 | 3,219 | 5,201 | 5,201 | 100.00% | 84.57% |
| Issuance of a license to rectify the status of an existing building | 4.5 | 197 | 246 | 246 | 100.00% | 78.87% |
| Issuing a works certificate | 4.1 | 6,855 | 8,947 | 8,947 | 100.00% | 90.27% |
| Add and modify building permit components | 4.6 | 3,142 | 3,961 | 3,961 | 100.00% | 90.86% |
| Issuing a survey decision | 4 | 5,430 | 9,976 | 9,976 | 100.00% | 88.76% |
| Renewal of a building permit | 4.6 | 466 | 673 | 673 | 100.00% | 78.62% |
| Site processing | 3.7 | 5 | 6 | 6 | 100.00% | 100.00% |
| Correction of construction license data | 4.2 | 609 | 871 | 871 | 100.00% | 93.06% |
| Amendment of building permit information | 4.1 | 323 | 400 | 400 | 100.00% | 80.52% |
| Modifying a cadastral decision | 3.7 | 1,352 | 2,120 | 2,120 | 100.00% | 97.49% |
| Restoration license | 3.9 | 115 | 131 | 131 | 100.00% | 86.11% |
| Demolition license | 4.1 | 47 | 51 | 51 | 100.00% | 94.59% |
| Immediate building permit ownership transfer | 4.2 | 646 | 887 | 887 | 100.00% | 87.77% |
| Cancellation of a health certificate | 4.4 | 1,050 | 1,104 | 1,104 | 100.00% | 100.00% |
| Issuing a health certificate | 4 | 34,033 | 38,544 | 38,544 | 100.00% | 69.87% |
| Health certificate renewal | 4.1 | 6,908 | 7,849 | 7,849 | 100.00% | 71.37% |
| Issuance of a 24-hour shop opening license | 4.5 | 866 | 1,280 | 1,280 | 100.00% | 83.05% |
| Issuance of a commercial license | 4.9 | 14,623 | 22,156 | 22,156 | 100.00% | 43.09% |
| Objection to the expiration of the license | 3.9 | 3 | 3 | 3 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.1 | 199 | 226 | 226 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.2 | 5 | 6 | 6 | 100.00% | 83.33% |
| Occupation of a sidewalk in front of a store | 4.4 | 430 | 584 | 584 | 100.00% | 26.54% |
| Issuing a simplified permit for seasonal activity | 4.6 | 202 | 409 | 409 | 100.00% | 33.74% |
| Objection to non-transfer of license ownership | 4.3 | 7 | 7 | 7 | 100.00% | 0.00% |
| Objection to the suspension/cancellation of a construction license | 4.1 | 5 | 5 | 5 | 100.00% | 80.00% |
| Objection to a license that does not belong to the beneficiary | 3.2 | 105 | 143 | 143 | 100.00% | 2.80% |
| Objection to license revoked by subsequent censorship | 4.5 | 1,483 | 1,672 | 1,672 | 100.00% | 0.00% |
| Objection to a service fee | 4.1 | 36 | 42 | 42 | 100.00% | 4.76% |
| Cancellation of a commercial license | 4.2 | 11,918 | 16,737 | 16,737 | 100.00% | 51.96% |
| Renewal of a commercial license | 4.1 | 24,692 | 41,287 | 41,287 | 100.00% | 46.74% |
| Update trade license information | 3.7 | 1,026 | 1,523 | 1,523 | 100.00% | 22.59% |
| QR code registration | 3.9 | 12,713 | 15,027 | 15,027 | 100.00% | 85.64% |
| Permit to provide home services | 4.1 | 13 | 15 | 15 | 100.00% | 13.33% |
| Permit to provide tobacco products | 4.2 | 255 | 396 | 396 | 100.00% | 31.57% |
| Permit to slaughter sacrificial animals | 4.1 | 436 | 497 | 497 | 100.00% | 77.87% |
| Parking permit | 4.1 | 3 | 14 | 14 | 100.00% | 7.14% |
| Permit for a non-food mobile cart | 4.2 | 1 | 1 | 1 | 100.00% | 0.00% |
| Event site permit | 4.3 | 97 | 134 | 134 | 100.00% | 19.40% |
| Amendment of a commercial license | 4.3 | 12,108 | 19,714 | 19,714 | 100.00% | 55.29% |
| Request to delete duplicate licenses | 4.8 | 213 | 305 | 305 | 100.00% | 49.51% |
| Old license application | 4 | 540 | 608 | 608 | 100.00% | 16.78% |
| Transfer of business license ownership | 4.2 | 3,556 | 4,674 | 4,674 | 100.00% | 61.04% |
August 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.8 | 317 | 6,979 | 6,979 | 100.00% | 93.52% |
| Cancellation of excavation permit | 4.3 | 135 | 406 | 406 | 100.00% | 90.99% |
| Stop drilling permit | 4.1 | 1 | 1 | 1 | 100.00% | 100.00% |
| Excavation work resumed | 3.2 | 2 | 3 | 3 | 100.00% | 100.00% |
| Replace part of a path | 4.5 | 21 | 153 | 153 | 100.00% | 100.00% |
| Replace the drilling scheme | 4.1 | 28 | 58 | 58 | 100.00% | 95.00% |
| Replace the entire path | 4.6 | 37 | 105 | 105 | 100.00% | 96.77% |
| Issuing an emergency excavation permit | 4 | 163 | 2,311 | 2,311 | 100.00% | 96.65% |
| Issuing a regular excavation permit | 4.6 | 442 | 8,362 | 8,362 | 100.00% | 84.83% |
| Pre-coordinated excavation version | 3.7 | 62 | 430 | 430 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.2 | 61 | 237 | 237 | 100.00% | 94.15% |
| Suspension of emergency drilling start | 4.1 | 2 | 2 | 2 | 100.00% | 100.00% |
| Coordination report | 3.7 | 594 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 3.9 | 183 | 3,552 | 3,552 | 100.00% | 99.35% |
| Delete a drill path | 4.1 | 6 | 9 | 9 | 100.00% | 100.00% |
| Business completion certificate | 4.2 | 359 | 7,917 | 7,917 | 100.00% | 93.33% |
| Enter an old construction license | 4.4 | 1,204 | 6,044 | 6,044 | 100.00% | 94.87% |
| Enter an old cadastral decision | 4 | 41 | 104 | 104 | 100.00% | 94.44% |
| Issuing a technical report | 4.1 | 944 | 1,088 | 1,088 | 100.00% | 86.72% |
| Issuance of a building permit | 4.5 | 3,991 | 9,164 | 9,164 | 100.00% | 58.73% |
| Issuance of a license to rectify the status of an existing building | 4.9 | 318 | 389 | 389 | 100.00% | 85.56% |
| Issuing a works certificate | 3.9 | 9,294 | 14,073 | 14,073 | 100.00% | 91.34% |
| Add and modify building permit components | 4.1 | 4,616 | 6,004 | 6,004 | 100.00% | 89.77% |
| Issuing a survey decision | 4.2 | 8,220 | 15,702 | 15,702 | 100.00% | 88.43% |
| Renewal of a building permit | 4.4 | 662 | 985 | 985 | 100.00% | 77.89% |
| Site processing | 4.6 | 20 | 31 | 31 | 100.00% | 95.00% |
| Correction of construction license data | 4.3 | 1,046 | 1,695 | 1,695 | 100.00% | 92.28% |
| Amendment of building permit information | 4.1 | 415 | 701 | 701 | 100.00% | 67.99% |
| Modifying a cadastral decision | 3.2 | 2,131 | 3,859 | 3,859 | 100.00% | 97.25% |
| Restoration license | 4.5 | 216 | 241 | 241 | 100.00% | 85.41% |
| Demolition license | 4.1 | 100 | 114 | 114 | 100.00% | 94.68% |
| Sort licenses | 4.2 | 7 | 7 | 7 | 100.00% | |
| Immediate building permit ownership transfer | 4.1 | 1,120 | 1,514 | 1,514 | 100.00% | 90.51% |
| Cancellation of a health certificate | 3.7 | 1,390 | 1,491 | 1,491 | 100.00% | 100.00% |
| Issuing a health certificate | 3.9 | 46,002 | 52,174 | 52,174 | 100.00% | 72.72% |
| Health certificate renewal | 4.1 | 10,160 | 11,612 | 11,612 | 100.00% | 72.78% |
| Issuance of a 24-hour shop opening license | 4.2 | 996 | 1,689 | 1,689 | 100.00% | 83.84% |
| Issuance of a commercial license | 4.1 | 19,823 | 31,010 | 31,010 | 100.00% | 42.94% |
| Objection to the expiration of the license | 3.7 | 7 | 7 | 7 | 100.00% | 0.00% |
| Objection to suspension of a license | 3.9 | 303 | 347 | 347 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.1 | 6 | 11 | 11 | 100.00% | 72.73% |
| Occupation of a sidewalk in front of a store | 4.2 | 576 | 793 | 793 | 100.00% | 25.60% |
| Issuing a simplified permit for seasonal activity | 4.4 | 50 | 106 | 106 | 100.00% | 24.53% |
| Objection to non-transfer of license ownership | 4 | 20 | 27 | 27 | 100.00% | 3.70% |
| Objection to the suspension/cancellation of a construction license | 4.1 | 15 | 15 | 15 | 100.00% | 60.00% |
| Objection to a license that does not belong to the beneficiary | 4.5 | 148 | 218 | 218 | 100.00% | 0.46% |
| Objection to license revoked by subsequent censorship | 4.9 | 2,670 | 3,127 | 3,127 | 100.00% | 0.00% |
| Objection to a service fee | 3.9 | 63 | 79 | 79 | 100.00% | 1.27% |
| Cancellation of a commercial license | 4.1 | 14,090 | 20,040 | 20,040 | 100.00% | 55.68% |
| Renewal of a commercial license | 4.2 | 34,652 | 61,088 | 61,088 | 100.00% | 48.69% |
| Update trade license information | 4.4 | 1,414 | 2,017 | 2,017 | 100.00% | 29.30% |
| QR code registration | 4.6 | 27,772 | 34,368 | 34,368 | 100.00% | 86.53% |
| Permit to provide home services | 4.3 | 30 | 32 | 32 | 100.00% | 12.50% |
| Permit to provide tobacco products | 4.1 | 302 | 511 | 511 | 100.00% | 30.72% |
| Parking permit | 3.2 | 4 | 11 | 11 | 100.00% | 45.45% |
| Permit for a non-food mobile cart | 4.5 | 6 | 6 | 6 | 100.00% | 0.00% |
| Event site permit | 4.1 | 125 | 186 | 186 | 100.00% | 11.29% |
| Amendment of a commercial license | 4.2 | 14,996 | 24,142 | 24,142 | 100.00% | 44.96% |
| Request to delete duplicate licenses | 4.1 | 185 | 260 | 260 | 100.00% | 46.54% |
| Old license application | 3.7 | 841 | 948 | 948 | 100.00% | 16.03% |
| Transfer of business license ownership | 3.9 | 5,112 | 7,083 | 7,083 | 100.00% | 61.01% |
September 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.3 | 360 | 6,558 | 6,558 | 100.00% | 94.01% |
| Cancellation of excavation permit | 4.5 | 116 | 334 | 334 | 100.00% | 78.24% |
| Stop drilling permit | 0 | 4 | 13 | 13 | 100.00% | 100.00% |
| Excavation work resumed | 4.6 | 2 | 9 | 9 | 100.00% | 100.00% |
| Replace part of a path | 4 | 22 | 42 | 42 | 100.00% | 100.00% |
| Replace the drilling scheme | 4.9 | 27 | 59 | 59 | 100.00% | 95.00% |
| Replace the entire path | 4.6 | 35 | 64 | 64 | 100.00% | 87.50% |
| Issuing an emergency excavation permit | 4.3 | 155 | 1,891 | 1,891 | 100.00% | 92.32% |
| Issuing a regular excavation permit | 4.3 | 502 | 10,136 | 10,136 | 100.00% | 79.48% |
| Pre-coordinated excavation version | 4.1 | 71 | 334 | 334 | 100.00% | 100.00% |
| Renewal of drilling permit | 3.2 | 51 | 233 | 233 | 100.00% | 93.39% |
| Coordination report | 4.5 | 676 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 3.5 | 162 | 1,720 | 1,720 | 100.00% | 98.09% |
| Delete a drill path | 3.9 | 5 | 7 | 7 | 100.00% | 100.00% |
| Business completion certificate | 4.1 | 381 | 7,052 | 7,052 | 100.00% | 92.43% |
| Enter an old construction license | 4.2 | 1,154 | 5,474 | 5,474 | 100.00% | 94.39% |
| Enter an old cadastral decision | 4.1 | 38 | 95 | 95 | 100.00% | 97.37% |
| Issuing a technical report | 4 | 801 | 950 | 950 | 100.00% | 83.96% |
| Issuance of a building permit | 4.6 | 3,883 | 6,239 | 6,239 | 100.00% | 86.87% |
| Issuance of a license to rectify the status of an existing building | 3.7 | 275 | 323 | 323 | 100.00% | 79.60% |
| Issuing a works certificate | 4.2 | 7,707 | 12,577 | 12,577 | 100.00% | 91.32% |
| Add and modify building permit components | 4.1 | 4,197 | 5,463 | 5,463 | 100.00% | 90.01% |
| Issuing a survey decision | 3.7 | 7,553 | 14,204 | 14,204 | 100.00% | 88.36% |
| Renewal of a building permit | 3.9 | 623 | 984 | 984 | 100.00% | 79.86% |
| Site processing | 4.1 | 16 | 26 | 26 | 100.00% | 100.00% |
| Correction of construction license data | 4.2 | 981 | 1,454 | 1,454 | 100.00% | 91.11% |
| Amendment of building permit information | 4.4 | 724 | 1,116 | 1,116 | 100.00% | 65.75% |
| Modifying a cadastral decision | 4 | 2,080 | 3,688 | 3,688 | 100.00% | 96.66% |
| Restoration license | 4.1 | 210 | 417 | 417 | 100.00% | 83.24% |
| Demolition license | 4.5 | 98 | 108 | 108 | 100.00% | 92.13% |
| Sort licenses | 4.9 | 11 | 11 | 11 | 100.00% | |
| Immediate building permit ownership transfer | 4.6 | 1,052 | 1,510 | 1,510 | 100.00% | 88.87% |
| Cancellation of a health certificate | 4.3 | 1,353 | 1,447 | 1,447 | 100.00% | 100.00% |
| Issuing a health certificate | 4.3 | 48,366 | 54,145 | 54,145 | 100.00% | 70.83% |
| Health certificate renewal | 4.1 | 9,888 | 11,161 | 11,161 | 100.00% | 71.76% |
| Issuance of a 24-hour shop opening license | 3.2 | 1,005 | 1,498 | 1,498 | 100.00% | 81.44% |
| Issuance of a commercial license | 4.5 | 19,619 | 30,610 | 30,610 | 100.00% | 44.08% |
| Objection to the expiration of the license | 0 | 7 | 7 | 7 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.6 | 372 | 425 | 425 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4 | 5 | 6 | 6 | 100.00% | 66.67% |
| Occupation of a sidewalk in front of a store | 4.6 | 632 | 866 | 866 | 100.00% | 22.98% |
| Issuing a simplified permit for seasonal activity | 4 | 2 | 3 | 3 | 100.00% | 0.00% |
| Objection to non-transfer of license ownership | 3.9 | 15 | 18 | 18 | 100.00% | 11.11% |
| Objection to the suspension/cancellation of a construction license | 4.1 | 23 | 24 | 24 | 100.00% | 58.33% |
| Objection to a license that does not belong to the beneficiary | 4.2 | 104 | 159 | 159 | 100.00% | 1.26% |
| Objection to license revoked by subsequent censorship | 4.4 | 2,537 | 2,970 | 2,970 | 100.00% | 0.00% |
| Objection to a service fee | 4 | 38 | 44 | 44 | 100.00% | 0.00% |
| Cancellation of a commercial license | 4.3 | 12,305 | 16,717 | 16,717 | 100.00% | 56.97% |
| Renewal of a commercial license | 4.8 | 34,120 | 60,489 | 60,489 | 100.00% | 47.34% |
| Update trade license information | 3.9 | 1,434 | 1,973 | 1,973 | 100.00% | 31.93% |
| QR code registration | 4.2 | 32,284 | 40,099 | 40,099 | 100.00% | 85.73% |
| Permit to provide home services | 4.6 | 23 | 26 | 26 | 100.00% | 11.54% |
| Permit to provide tobacco products | 4.3 | 240 | 353 | 353 | 100.00% | 29.46% |
| Parking permit | 4.3 | 5 | 8 | 8 | 100.00% | 37.50% |
| Permit for a non-food mobile cart | 4.8 | 5 | 8 | 8 | 100.00% | 25.00% |
| Event site permit | 4 | 228 | 345 | 345 | 100.00% | 14.49% |
| Amendment of a commercial license | 4.2 | 16,069 | 24,422 | 24,422 | 100.00% | 47.44% |
| post censorship | 4 | 46 | 47 | 47 | 100.00% | 14.89% |
| Request to delete duplicate licenses | 4.1 | 137 | 173 | 173 | 100.00% | 50.29% |
| Old license application | 4 | 749 | 881 | 881 | 100.00% | 10.22% |
| Transfer of business license ownership | 4.8 | 4,838 | 6,573 | 6,573 | 100.00% | 62.32% |
October 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.5 | 383 | 7,782 | 7,782 | 100.00% | 94.95% |
| Cancellation of excavation permit | 4.1 | 159 | 479 | 479 | 100.00% | 78.87% |
| Stop drilling permit | 4.2 | 5 | 8 | 8 | 100.00% | 100.00% |
| Excavation work resumed | 4.1 | 8 | 9 | 9 | 100.00% | 100.00% |
| Replace part of a path | 3.7 | 35 | 84 | 84 | 100.00% | 86.67% |
| Replace the drilling scheme | 3.9 | 45 | 111 | 111 | 100.00% | 84.13% |
| Replace the entire path | 4.1 | 44 | 83 | 83 | 100.00% | 71.43% |
| Issuing an emergency excavation permit | 4.2 | 162 | 1,800 | 1,800 | 100.00% | 89.11% |
| Issuing a regular excavation permit | 4.1 | 539 | 11,895 | 11,895 | 100.00% | 80.56% |
| Pre-coordinated excavation version | 3.9 | 50 | 223 | 223 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.1 | 60 | 249 | 249 | 100.00% | 97.77% |
| Coordination report | 4.2 | 711 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.4 | 198 | 2,182 | 2,182 | 100.00% | 98.32% |
| Delete a drill path | 4.6 | 8 | 10 | 10 | 100.00% | 66.67% |
| Business completion certificate | 4.1 | 416 | 8,853 | 8,853 | 100.00% | 92.75% |
| Enter an old construction license | 4.6 | 1,204 | 5,902 | 5,902 | 100.00% | 94.00% |
| Enter an old cadastral decision | 4 | 39 | 84 | 84 | 100.00% | 93.33% |
| Issuing a technical report | 4.6 | 866 | 1,010 | 1,010 | 100.00% | 82.53% |
| Issuance of a building permit | 3.7 | 4,227 | 7,839 | 7,839 | 100.00% | 76.61% |
| Issuance of a license to rectify the status of an existing building | 4.2 | 281 | 341 | 341 | 100.00% | 82.10% |
| Issuing a works certificate | 4.1 | 8,297 | 13,132 | 13,132 | 100.00% | 91.46% |
| Add and modify building permit components | 3.7 | 4,655 | 6,061 | 6,061 | 100.00% | 88.29% |
| Issuing a survey decision | 3.9 | 7,983 | 15,227 | 15,227 | 100.00% | 86.15% |
| Renewal of a building permit | 4.1 | 755 | 1,025 | 1,025 | 100.00% | 79.09% |
| Site processing | 4.2 | 11 | 19 | 19 | 100.00% | 100.00% |
| Correction of construction license data | 4.3 | 1,061 | 1,489 | 1,489 | 100.00% | 89.99% |
| Amendment of building permit information | 4.3 | 766 | 1,067 | 1,067 | 100.00% | 73.98% |
| Modifying a cadastral decision | 4.8 | 2,204 | 3,891 | 3,891 | 100.00% | 96.64% |
| Restoration license | 4 | 256 | 314 | 314 | 100.00% | 85.96% |
| Demolition license | 4.2 | 126 | 145 | 145 | 100.00% | 92.62% |
| Sort licenses | 4.3 | 65 | 116 | 116 | 100.00% | 46.67% |
| Immediate building permit ownership transfer | 4.3 | 1,219 | 1,651 | 1,651 | 100.00% | 88.27% |
| Cancellation of a health certificate | 4.8 | 1,485 | 1,607 | 1,607 | 100.00% | 100.00% |
| Issuing a health certificate | 4.3 | 54,835 | 63,475 | 63,475 | 100.00% | 67.34% |
| Health certificate renewal | 4.1 | 12,558 | 14,249 | 14,249 | 100.00% | 72.19% |
| Issuance of a 24-hour shop opening license | 3.2 | 1,102 | 2,195 | 2,195 | 100.00% | 85.19% |
| Issuance of a commercial license | 4.5 | 21,874 | 36,784 | 36,784 | 100.00% | 48.89% |
| Objection to the expiration of the license | 4.1 | 10 | 13 | 13 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.6 | 456 | 541 | 541 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4 | 8 | 10 | 10 | 100.00% | 70.00% |
| Occupation of a sidewalk in front of a store | 4.6 | 846 | 1,237 | 1,237 | 100.00% | 26.84% |
| Issuing a simplified permit for seasonal activity | 3.7 | 8 | 11 | 11 | 100.00% | 9.09% |
| Objection to non-transfer of license ownership | 4.2 | 18 | 24 | 24 | 100.00% | 0.00% |
| Objection to the suspension/cancellation of a construction license | 4.1 | 23 | 24 | 24 | 100.00% | 66.67% |
| Objection to a license that does not belong to the beneficiary | 3.7 | 246 | 390 | 390 | 100.00% | 0.51% |
| Objection to license revoked by subsequent censorship | 3.9 | 2,632 | 3,142 | 3,142 | 100.00% | 0.00% |
| Objection to a service fee | 4.1 | 267 | 398 | 398 | 100.00% | 0.75% |
| Cancellation of a commercial license | 4.2 | 12,238 | 16,413 | 16,413 | 100.00% | 60.68% |
| Renewal of a commercial license | 4.4 | 36,775 | 65,186 | 65,186 | 100.00% | 50.34% |
| Update trade license information | 4 | 1,518 | 2,214 | 2,214 | 100.00% | 27.46% |
| QR code registration | 4.1 | 30,300 | 38,554 | 38,554 | 100.00% | 83.62% |
| Permit to provide home services | 4.5 | 24 | 27 | 27 | 100.00% | 18.52% |
| Permit to provide tobacco products | 4.9 | 269 | 484 | 484 | 100.00% | 26.65% |
| Parking permit | 3.9 | 6 | 9 | 9 | 100.00% | 55.56% |
| Permit for a non-food mobile cart | 4.1 | 5 | 6 | 6 | 100.00% | 0.00% |
| Event site permit | 4.2 | 177 | 247 | 247 | 100.00% | 13.77% |
| Amendment of a commercial license | 4.4 | 16,329 | 26,023 | 26,023 | 100.00% | 42.48% |
| post censorship | 4.6 | 98 | 102 | 102 | 100.00% | 26.47% |
| Request to delete duplicate licenses | 4.3 | 247 | 345 | 345 | 100.00% | 50.14% |
| Old license application | 4.1 | 774 | 882 | 882 | 100.00% | 17.23% |
| Transfer of business license ownership | 3.2 | 5,240 | 7,122 | 7,122 | 100.00% | 62.20% |
November 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.1 | 416 | 7,825 | 7,825 | 100.00% | 93.50% |
| Cancellation of excavation permit | 3.2 | 168 | 533 | 533 | 100.00% | 85.49% |
| Stop drilling permit | 4.5 | 6 | 13 | 13 | 100.00% | 100.00% |
| Excavation work resumed | 4.1 | 1 | 2 | 2 | 100.00% | 100.00% |
| Replace part of a path | 4.6 | 29 | 60 | 60 | 100.00% | 92.31% |
| Replace the drilling scheme | 4 | 65 | 174 | 174 | 100.00% | 85.29% |
| Replace the entire path | 4.6 | 48 | 97 | 97 | 100.00% | 77.78% |
| Issuing an emergency excavation permit | 3.7 | 209 | 2,549 | 2,549 | 100.00% | 91.23% |
| Issuing a regular excavation permit | 4.2 | 555 | 10,430 | 10,430 | 100.00% | 81.69% |
| Pre-coordinated excavation version | 4.1 | 52 | 153 | 153 | 100.00% | 100.00% |
| Renewal of drilling permit | 3.7 | 74 | 279 | 279 | 100.00% | 96.00% |
| Coordination report | 3.9 | 755 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.1 | 250 | 2,977 | 2,977 | 100.00% | 98.99% |
| Delete a drill path | 4.2 | 7 | 9 | 9 | 100.00% | 66.67% |
| Business completion certificate | 4.4 | 459 | 8,459 | 8,459 | 100.00% | 93.90% |
| Enter an old construction license | 4 | 1,056 | 4,576 | 4,576 | 100.00% | 94.30% |
| Enter an old cadastral decision | 4.1 | 30 | 68 | 68 | 100.00% | 89.66% |
| Issuing a technical report | 4.5 | 521 | 611 | 611 | 100.00% | 85.16% |
| Issuance of a building permit | 4.9 | 3,509 | 5,978 | 5,978 | 100.00% | 82.47% |
| Issuance of a license to rectify the status of an existing building | 3.9 | 192 | 242 | 242 | 100.00% | 77.27% |
| Issuing a works certificate | 4.1 | 6,276 | 9,780 | 9,780 | 100.00% | 89.80% |
| Add and modify building permit components | 4.2 | 3,987 | 5,359 | 5,359 | 100.00% | 86.13% |
| Issuing a survey decision | 4.4 | 6,814 | 12,572 | 12,572 | 100.00% | 83.92% |
| Renewal of a building permit | 4.6 | 749 | 955 | 955 | 100.00% | 82.51% |
| Site processing | 4.3 | 11 | 16 | 16 | 100.00% | 100.00% |
| Correction of construction license data | 4.1 | 819 | 1,133 | 1,133 | 100.00% | 89.45% |
| Amendment of building permit information | 3.2 | 565 | 925 | 925 | 100.00% | 68.53% |
| Modifying a cadastral decision | 4.5 | 1,806 | 3,027 | 3,027 | 100.00% | 98.13% |
| Restoration license | 4.1 | 226 | 267 | 267 | 100.00% | 85.65% |
| Demolition license | 4.2 | 101 | 118 | 118 | 100.00% | 89.22% |
| Sort licenses | 4.1 | 53 | 82 | 82 | 100.00% | 47.06% |
| Immediate building permit ownership transfer | 3.7 | 900 | 1,341 | 1,341 | 100.00% | 87.34% |
| Cancellation of a health certificate | 3.9 | 2,763 | 2,896 | 2,896 | 100.00% | 100.00% |
| Issuing a health certificate | 4.1 | 60,520 | 69,370 | 69,370 | 100.00% | 70.68% |
| Health certificate renewal | 4.2 | 11,789 | 13,444 | 13,444 | 100.00% | 71.15% |
| Issuance of a 24-hour shop opening license | 4.1 | 1,178 | 2,170 | 2,170 | 100.00% | 85.67% |
| Issuance of a commercial license | 3.9 | 20,979 | 32,422 | 32,422 | 100.00% | 43.68% |
| Objection to the expiration of the license | 4.1 | 10 | 11 | 11 | 100.00% | 0.00% |
| Objection to suspension of a license | 4.2 | 558 | 667 | 667 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.4 | 5 | 5 | 5 | 100.00% | 100.00% |
| Occupation of a sidewalk in front of a store | 4.6 | 943 | 1,425 | 1,425 | 100.00% | 23.93% |
| Issuing a simplified permit for seasonal activity | 4.1 | 37 | 104 | 104 | 100.00% | 21.15% |
| Objection to non-transfer of license ownership | 4.6 | 30 | 39 | 39 | 100.00% | 10.26% |
| Objection to the suspension/cancellation of a construction license | 4 | 19 | 21 | 21 | 100.00% | 66.67% |
| Objection to a license that does not belong to the beneficiary | 4.6 | 562 | 941 | 941 | 100.00% | 1.81% |
| Objection to license revoked by subsequent censorship | 3.7 | 2,420 | 2,820 | 2,820 | 100.00% | 0.00% |
| Objection to a service fee | 4.2 | 693 | 952 | 952 | 100.00% | 1.58% |
| Cancellation of a commercial license | 4.1 | 9,901 | 12,616 | 12,616 | 100.00% | 60.72% |
| Renewal of a commercial license | 3.7 | 32,811 | 55,714 | 55,714 | 100.00% | 53.60% |
| Update trade license information | 3.9 | 1,532 | 2,130 | 2,130 | 100.00% | 27.28% |
| QR code registration | 4.1 | 28,694 | 35,276 | 35,276 | 100.00% | 88.33% |
| Permit to provide home services | 4.2 | 22 | 27 | 27 | 100.00% | 7.41% |
| Permit to provide tobacco products | 4.3 | 257 | 451 | 451 | 100.00% | 29.05% |
| Parking permit | 4.3 | 6 | 6 | 6 | 100.00% | 16.67% |
| Permit for a non-food mobile cart | 4.8 | 7 | 9 | 9 | 100.00% | 22.22% |
| Event site permit | 4 | 246 | 370 | 370 | 100.00% | 24.59% |
| Amendment of a commercial license | 4.2 | 15,176 | 25,536 | 25,536 | 100.00% | 39.61% |
| post censorship | 4.3 | 117 | 123 | 123 | 100.00% | 32.52% |
| Request to delete duplicate licenses | 4.3 | 582 | 761 | 761 | 100.00% | 55.58% |
| Old license application | 4.8 | 711 | 790 | 790 | 100.00% | 15.44% |
| Transfer of business license ownership | 4.3 | 4,606 | 6,070 | 6,070 | 100.00% | 62.98% |
December 2022
| Transactions / digitization rate - 2022 / service completion rate | ||||||
|---|---|---|---|---|---|---|
| electronic services | beneficiary satisfaction | The number of beneficiaries of the electronic service | Total number of transactions (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate |
| Disclaimer | 4.1 | 482 | 9,247 | 9,247 | 100.00% | 95.99% |
| Cancellation of excavation permit | 4 | 190 | 1,052 | 1,052 | 100.00% | 90.62% |
| Stop drilling permit | 4.8 | 8 | 13 | 13 | 100.00% | 100.00% |
| Excavation work resumed | 4.3 | 5 | 9 | 9 | 100.00% | 100.00% |
| Replace part of a path | 4.1 | 36 | 79 | 79 | 100.00% | 79.17% |
| Replace the drilling scheme | 3.2 | 57 | 127 | 127 | 100.00% | 91.67% |
| Replace the entire path | 4.5 | 53 | 78 | 78 | 100.00% | 94.44% |
| Issuing an emergency excavation permit | 4.1 | 201 | 2,402 | 2,402 | 100.00% | 92.05% |
| Issuing a regular excavation permit | 4.6 | 571 | 11,084 | 11,084 | 100.00% | 79.55% |
| Pre-coordinated excavation version | 4 | 53 | 187 | 187 | 100.00% | 100.00% |
| Renewal of drilling permit | 4.6 | 73 | 222 | 222 | 100.00% | 99.32% |
| Suspension of emergency drilling start | 3.7 | 1 | 1 | 1 | 100.00% | |
| Coordination report | 4.2 | 790 | 0 | 0 | 100.00% | |
| Extension of the excavation permit | 4.1 | 279 | 1,889 | 1,889 | 100.00% | 96.92% |
| Delete a drill path | 3.7 | 9 | 13 | 13 | 100.00% | 100.00% |
| Business completion certificate | 3.9 | 514 | 9,446 | 9,446 | 100.00% | 94.91% |
| Enter an old construction license | 4.1 | 1,125 | 4,543 | 4,543 | 100.00% | 92.61% |
| Enter an old cadastral decision | 4.2 | 21 | 28 | 28 | 100.00% | 83.33% |
| Issuing a technical report | 4.4 | 728 | 811 | 811 | 100.00% | 80.84% |
| Issuance of a building permit | 4 | 3,861 | 6,736 | 6,736 | 100.00% | 76.73% |
| Issuance of a license to rectify the status of an existing building | 4.1 | 263 | 316 | 316 | 100.00% | 76.13% |
| Issuing a works certificate | 4.5 | 7,166 | 12,050 | 12,050 | 100.00% | 88.79% |
| Add and modify building permit components | 4.9 | 4,581 | 5,986 | 5,986 | 100.00% | 83.64% |
| Issuing a survey decision | 4.6 | 7,249 | 12,660 | 12,660 | 100.00% | 80.20% |
| Renewal of a building permit | 4.3 | 965 | 1,213 | 1,213 | 100.00% | 78.94% |
| Site processing | 4.3 | 8 | 16 | 16 | 100.00% | 100.00% |
| Correction of construction license data | 4.1 | 831 | 1,136 | 1,136 | 100.00% | 90.00% |
| Amendment of building permit information | 3.2 | 610 | 869 | 869 | 100.00% | 67.92% |
| Modifying a cadastral decision | 4.5 | 1,861 | 3,046 | 3,046 | 100.00% | 98.21% |
| Restoration license | 0 | 243 | 287 | 287 | 100.00% | 83.49% |
| Demolition license | 4.6 | 90 | 116 | 116 | 100.00% | 85.39% |
| Sort licenses | 4 | 52 | 81 | 81 | 100.00% | 42.86% |
| Immediate building permit ownership transfer | 4.6 | 958 | 1,367 | 1,367 | 100.00% | 84.67% |
| Cancellation of a health certificate | 4 | 2,871 | 2,992 | 2,992 | 100.00% | 100.00% |
| Issuing a health certificate | 3.9 | 66,338 | 77,204 | 77,204 | 100.00% | 66.39% |
| Health certificate renewal | 4.1 | 13,660 | 15,437 | 15,437 | 100.00% | 64.07% |
| Issuance of a 24-hour shop opening license | 4.2 | 1,330 | 2,308 | 2,308 | 100.00% | 85.01% |
| Issuance of a commercial license | 4.4 | 21,539 | 33,226 | 33,226 | 100.00% | 41.15% |
| Objection to the expiration of the license | 4 | 10 | 10 | 10 | 100.00% | 10.00% |
| Objection to suspension of a license | 4.3 | 558 | 687 | 687 | 100.00% | 0.00% |
| Cancellation of the permit to provide tobacco products | 4.8 | 6 | 9 | 9 | 100.00% | 66.67% |
| Occupation of a sidewalk in front of a store | 3.9 | 827 | 1,197 | 1,197 | 100.00% | 22.39% |
| Issuing a simplified permit for seasonal activity | 4.2 | 60 | 159 | 159 | 100.00% | 27.67% |
| Objection to non-transfer of license ownership | 4.6 | 35 | 43 | 43 | 100.00% | 4.65% |
| Objection to the suspension/cancellation of a construction license | 4.3 | 17 | 18 | 18 | 100.00% | 83.33% |
| Objection to a license that does not belong to the beneficiary | 4.3 | 468 | 703 | 703 | 100.00% | 0.71% |
| Objection to license revoked by subsequent censorship | 4.8 | 2,339 | 2,811 | 2,811 | 100.00% | 0.00% |
| Objection to a service fee | 4 | 2,335 | 3,018 | 3,018 | 100.00% | 4.67% |
| Cancellation of a commercial license | 4.2 | 9,413 | 11,913 | 11,913 | 100.00% | 63.51% |
| Renewal of a commercial license | 4 | 33,384 | 56,198 | 56,198 | 100.00% | 54.42% |
| Update trade license information | 4.1 | 1,528 | 2,195 | 2,195 | 100.00% | 27.43% |
| QR code registration | 4 | 26,725 | 32,240 | 32,240 | 100.00% | 89.42% |
| Permit to provide home services | 4.8 | 35 | 38 | 38 | 100.00% | 7.89% |
| Permit to provide tobacco products | 4.3 | 212 | 329 | 329 | 100.00% | 26.14% |
| Parking permit | 4.5 | 3 | 8 | 8 | 100.00% | 50.00% |
| Permit for a non-food mobile cart | 0 | 5 | 5 | 5 | 100.00% | 0.00% |
| Event site permit | 4.6 | 195 | 313 | 313 | 100.00% | 14.06% |
| Amendment of a commercial license | 4 | 16,741 | 27,600 | 27,600 | 100.00% | 40.51% |
| post censorship | 166 | 180 | 180 | 100.00% | 30.00% | |
| Request to delete duplicate licenses | 617 | 870 | 870 | 100.00% | 46.55% | |
| Old license application | 634 | 730 | 730 | 100.00% | 14.25% | |
| Transfer of business license ownership | 4,326 | 6,105 | 6,105 | 100.00% | 65.72% | |
January 2023
| Transactions / Digitization Rate - 2023 / Service Completion Rate | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Electronic Services | Beneficiary Satisfaction | The number of beneficiaries of the electronic service | Transactions Total number (service requests) | The number of transactions through the electronic service | The percentage of digitization of electronic services | Service completion rate | ||||
| Evaluation | Male | Female | Transactions total number | Male | Female | |||||
| Disclaimer | 3.9 | 71% | - | 506 | 7909 | 7873 | 36 | 8795 | 100% | 95.25% |
| Cancellation of excavation permit | 3.8 | 89% | - | 173 | 636 | 635 | 1 | 825 | 100% | 83.36% |
| Stop drilling permit | 4 | 100% | - | 4 | 7 | 7 | 0 | 8 | 100% | 100.00% |
| Replace part of a path | 3.7 | 43% | - | 39 | 12 | 12 | 0 | 85 | 100% | 100.00% |
| Replace the drilling scheme | 4.1 | 39% | - | 63 | 104 | 104 | 0 | 181 | 100% | 92.86% |
| Replace the entire path | 4.4 | 60% | - | 57 | 26 | 26 | 0 | 120 | 100% | 92.86% |
| Issuing an emergency excavation permit | 4.5 | 92% | 100% | 187 | 2118 | 2111 | 7 | 2367 | 100% | 98.10% |
| Issuing a regular excavation permit | 4.6 | 74% | - | 568 | 7159 | 7154 | 5 | 12103 | 100% | 75.47% |
| Pre-coordinated excavation version | 3.9 | 63% | - | 42 | 77 | 77 | 0 | 240 | 100% | 100.00% |
| Renewal of drilling permit | 4.2 | 94% | - | 78 | 169 | 169 | 0 | 242 | 100% | 97.09% |
| Coordination report | 4.3 | 88% | - | 794 | 30735 | 30621 | 114 | 0 | 100% | -- |
| Extension of the excavation permit | 4.7 | 75% | - | 277 | 1851 | 1839 | 12 | 2133 | 100% | 97.21% |
| Delete a drill path | 4.6 | 75% | - | 12 | 9 | 9 | 0 | 20 | 100% | 100.00% |
| Business completion certificate | 4.2 | 76% | - | 530 | 8165 | 8116 | 49 | 9604 | 100% | 94.50% |
| Enter an old construction license | 4.5 | 97% | 92% | 1165 | 4099 | 3996 | 103 | 5635 | 100% | 92.15% |
| Enter an old cadastral decision | 4.2 | 100% | - | 34 | 1 | 1 | 0 | 42 | 100% | 50.00% |
| Issuing a technical report | 4.6 | 94% | 89% | 676 | 508 | 448 | 60 | 801 | 100% | 75.71% |
| Issuance of a building permit | 4.7 | 95% | 94% | 5098 | 8063 | 7583 | 480 | 11053 | 100% | 88.60% |
| Issuance of a license to rectify the status of an existing building | 4.8 | 90% | 89% | 261 | 187 | 158 | 29 | 337 | 100% | 79.65% |
| Issuing a works certificate | 4.7 | 97% | 95% | 6670 | 8934 | 8502 | 432 | 11829 | 100% | 91.82% |
| Add and modify building permit components | 4.3 | 95% | 95% | 4403 | 4199 | 3805 | 394 | 5688 | 100% | 88.58% |
| Issuing a survey decision | 4.6 | 94% | 96% | 10400 | 12939 | 11694 | 1245 | 17319 | 100% | 87.16% |
| Renewal of a building permit | 4.2 | 97% | 98% | 1191 | 809 | 746 | 63 | 1570 | 100% | 86.72% |
| Site processing | 4.6 | 92% | 100% | 11 | 10 | 9 | 1 | 18 | 100% | 100.00% |
| Correction of construction license data | 4.4 | 92% | 92% | 874 | 451 | 416 | 35 | 1211 | 100% | 83.49% |
| Amendment of building permit data | 4.3 | 94% | 100% | 696 | 828 | 775 | 53 | 1196 | 100% | 62.90% |
| Modifying a cadastral decision | 4.5 | 93% | 100% | 1990 | 1589 | 1473 | 116 | 3376 | 100% | 97.79% |
| Restoration license | 4.6 | 95% | 79% | 271 | 217 | 184 | 33 | 338 | 100% | 83.60% |
| Demolition license | 4 | 96% | 100% | 100 | 86 | 76 | 10 | 116 | 100% | 86.02% |
| Sort licenses | 4.1 | 87% | 40% | 50 | 14 | 14 | 0 | 73 | 100% | 59.26% |
| Immediate building permit ownership transfer | 4.4 | 96% | 96% | 1096 | 879 | 727 | 152 | 1512 | 100% | 85.71% |
| Issuance of a 24-hour shop opening license | 4.5 | 97% | 93% | 1278 | 1863 | 1349 | 514 | 2186 | 100% | 87.56% |
| Issuance of a commercial license | 4.7 | 93% | 94% | 23149 | 18101 | 10565 | 7536 | 36119 | 100% | 41.45% |
| Cancellation of the permit to provide tobacco products | 4.6 | 67% | 100% | 10 | 13 | 7 | 6 | 18 | 100% | 77.78% |
| Occupation of a sidewalk in front of a store | 4.5 | 93% | 93% | 785 | 293 | 228 | 65 | 1098 | 100% | 24.77% |
| Issuing a simplified permit for seasonal activity | 4.6 | 100% | 100% | 46 | 23 | 21 | 2 | 100 | 100% | 24.00% |
| Objection to non-transfer of license ownership | 4.8 | 100% | 100% | 25 | 3 | 2 | 1 | 29 | 100% | 6.90% |
| Objection to a license that does not belong to the beneficiary | 4.1 | 90% | 60% | 206 | 4 | 2 | 2 | 275 | 100% | 1.45% |
| Objection to a service fee | 4.6 | 79% | 83% | 898 | 47 | 36 | 11 | 1154 | 100% | 3.81% |
| Cancellation of a commercial license | 4.5 | 87% | 86% | 9543 | 7766 | 4935 | 2831 | 11861 | 100% | 66.91% |
| Renewal of a commercial license | 4.7 | 94% | 93% | 36809 | 39031 | 25624 | 13407 | 60966 | 100% | 58.20% |
| Update trade license information | 3.9 | 93% | 92% | 1769 | 751 | 538 | 213 | 2458 | 100% | 28.36% |
| QR code registration | 4.1 | 94% | 94% | 27374 | 29865 | 18265 | 11600 | 33064 | 100% | 89.31% |
| Permit to provide home services | 4.3 | 100% | 100% | 29 | 4 | 3 | 1 | 34 | 100% | 11.76% |
| Permit to provide tobacco products | 4.8 | 96% | 88% | 218 | 106 | 72 | 34 | 361 | 100% | 29.36% |
| Permit for a non-food mobile cart | 4.3 | 50% | - | 12 | 4 | 3 | 1 | 14 | 100% | 28.57% |
| Event site permit | 4.7 | 96% | 92% | 204 | 62 | 54 | 8 | 334 | 100% | 20.66% |
| Amendment of a commercial license | 4.7 | 92% | 93% | 19365 | 15367 | 9571 | 5796 | 31518 | 100% | 47.34% |
| Transfer of business license ownership | 4 | 97% | 97% | 4393 | 4303 | 2764 | 1539 | 6081 | 100% | 65.99% |