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FAQ

How can a location be shared via the platform?

When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.
FAQ

How can beneficiaries access municipal services through the Balady platform?

You can access services by clicking on the “Services” icon, then selecting the desired service. Alternatively, you can use the search icon and type the service name.
FAQ

How can documents be uploaded?

The feature to attach required files and documents directly through the session has
been activated.
FAQ

How can I access my canceled licenses?

You can access it through: My Services > My Applications and Licenses > My Licenses Canceled > You can view or print the cancellation scene by clicking on the Print button.
FAQ

How can I activate a new service or coordination entity in excavation permit requests if it is related to infrastructure extension projects?

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.
FAQ

How can I add an old license?

Login to the Balady site, then Balady Services, then Commercial Activities License Services, then Support Services, then Add Old Commercial License Service.
FAQ

How can I apply for a municipal service request?

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.
FAQ

How can I apply for an online appointment booking service?

1. By entering the balady platform, then the (balady services) menu, then the (electronic appointment booking) screen, then clicking on the (start service) button, and then clicking on (add a new appointment).
2. Or by using the (balady) mobile app.
FAQ

How can I benefit from the transaction inquiry service?

You can inquire about a transaction through the Balady website, the mobile application (Balady), or by contacting the call center employee at 199040.
FAQ

How can I check the contractor's ban status and view details of notifications and permits causing the ban?

Through the "Work Team" service, a new filter called "Ban Status" is available with the following options:
● All (default): displays all contractors
● Banned: displays only currently banned contractors
● Not Banned: displays contractors not currently banned
● Never Banned: displays contractors never banned on the platform For banned contractors, you can click “Ban Details” to view the related information.

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