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FAQ
How to view and submit an appeal request?
From “My Requests,” users can see appeal details.
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
FAQ
How will the classification grades be structured in the new system?
The classification starts from Grade 5 up to Grade 1, with Grade 1 being the highest, specific to each domain.
FAQ
I have a technical issue using the portal, how do I report it?
You can report issues through:
Unified Call Center: 199040
Email: Classification@momra.gov.sa
“Create Ticket” service on the Balady platform
Unified Call Center: 199040
Email: Classification@momra.gov.sa
“Create Ticket” service on the Balady platform
FAQ
I have an old survey decision, is it valid, or do I need a new survey decision?
The validity period of the cadastral decision is 3 years. In the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.
FAQ
I have an old survey decision, is it valid, or do I need a new survey decision?
The validity period of the cadastral decision is 3 years, and in the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.
FAQ
I have an old survey decision, is it valid, or do I need a new survey decision?
The validity period of the cadastral decision is 3 years. In the event that the validity period expires, you can apply for another cadastral decision for the same purpose to be applied for.
FAQ
I have land that is not among the targeted cities, is it necessary to fence it?
It is not required to be fenced off and penalties are not applied to it, but the owner of the land can obtain a license to fence and fence a vacant land.
FAQ
I have more than one license in Balady that does not belong to me, what should I do?
It is possible to apply for the service of submitting an objection to a license that does not belong to the beneficiary.
FAQ
I have two duplicate licenses with the same information?
It is possible to apply for support services, the service of submitting a request to delete a duplicate license.
FAQ
If a company does not have financial statements and wants to operate only in the private sector (not subject to government tenders), can it still obtain a classification certificate?
Yes, a classification certificate can be obtained by meeting the minimum technical and financial criteria.