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FAQ
Does user data automatically reflect in the profile on the Balady platform?
User data (name, date of birth, nationality) is automatically updated through integration with the Ministry of Interior.
FAQ
Does the authorization revocation service on Balady include authorization for engineering offices?
No, the municipal electronic authorization service does not include authorization for engineering offices.
FAQ
Can the authorized representative revoke their authorization for an establishment at any time?
As long as the authorization is active, it can be revoked at any time. If the authorization has expired, there is no need to revoke it as it is automatically considered canceled.
FAQ
Can an authorized representative be added to multiple establishments?
Yes, an authorized representative can be added to more than one establishment.
FAQ
What is the maximum and minimum number of services that can be delegated?
There is no maximum limit for the number of services that can be delegated, as all listed services can be authorized. However, at least one service must be selected.
FAQ
Will the authorized representative be notified of the cancellation?
Yes, a text message will be sent to the authorized representative's registered mobile number.
FAQ
Can the account manager cancel the authorization for an establishment at any time?
As long as the authorization is active, it can be canceled at any time. If the authorization has expired, there is no need to cancel it as it is automatically considered revoked.
FAQ
What are the requirements for the new authorized representative?
The authorization must be valid, and the representative must be authorized for the same service for which requests are being transferred.
FAQ
Can contact details of the engineering office be displayed?
Yes, when selecting an engineering office, the system displays its (mobile number and email address).
FAQ
What requests can be transferred from one authorized representative to another?
Only requests that are still in progress can be transferred; completed and canceled requests are excluded.
