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FAQ

Is the validity of a non-Saudi worker's residency checked when applying for a health certificate renewal?

The system can verify residency expiration if the municipality enables this feature in its settings. If not enabled, residency expiration is not checked.
FAQ

How is the medical examination result verified before issuing the health certificate?

The worker undergoes a medical examination at a certified medical center. The medical center updates the medical examination status on the Sehha platform. Through integration between Balady and Sehha, the health status is updated as Fit or Unfit.
FAQ

What health certificate services have been recently developed or modified?

● Issuance of a Health Certificate
● Cancellation of a Health Certificate
● Renewal of a Health Certificate
FAQ

Can a beneficiary cancel a health certificate?

Yes, the client can cancel their own health certificate via the Balady platform. The establishment owner or an authorized representative can cancel a non-Saudi worker’s health certificate.
FAQ

How is the classification certificate modified?

The user submits a modification request via the Classification Grade Modification Service, and the system processes the request to issue a new certificate if the conditions are met.
● Modifications are allowed starting from the 91st day after issuance and up to 90 days before expiration.
● One modification is permitted every three months.
● Any number of modifications can be made within the allowed period.
● A new version of the certificate is issued with the same certificate number and expiration date (only the version number, classification grade, and activities are updated).
● A new financial and technical evaluation is required.
FAQ

How can I verify the validity of a health certificate?

The validity of a health certificate can be verified by:

1. Scanning the QR code printed on the certificate, which will retrieve the certificate information via the Balady platform.

2. Logging into the Balady platform and selecting the Health Certificate Status Inquiry service, then using search filters such as (National ID / Iqama / Border Number and ID Type) or Health Certificate Number to verify its status.
FAQ

Can engineering offices or contractors access information about the entity providing the technical evaluation score?

Yes, the system displays the following information: entity name, website, required timeframe, and phone number of the entity providing the technical evaluation score based on the sector.
FAQ

What is the primary objective of street lighting designs?

The main goal of street lighting designs is to provide uniform illumination and an appropriate level of horizontal and vertical lighting for the street and surrounding objects.
FAQ

Can a transaction for a specific service started through the portal be saved and accessed later?

Yes, there is a "Save as Draft" feature when applying for any service on the Balady platform. Draft requests can be accessed later through the "My Requests" page or the "Control Panel" in the beneficiary's profile.
FAQ

Can the beneficiary track or receive notifications about the stages of the "specialized services" request?

Yes, request status can be tracked by accessing the Balady platform, navigating to the "Control Panel," and clicking on the "Information You May Be Interested In" icon.

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