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FAQ

What is the difference between the Electronic Appointment Booking Service and the Virtual Visit Service?

The Electronic Appointment Booking Service allows beneficiaries to schedule an
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.
FAQ

Can a building permit be applied for after the Project Coordination Report is canceled?

No, a canceled Project Coordination Report cannot be used to apply for a building permit, and it will no longer be available for printing.
FAQ

Are there mandatory official documents required for registration on the platform?

Yes, all verified official documents must be uploaded to the electronic platform for all
registrants in order for the registration request to be accepted.
FAQ

Is there a difference between the official documents required for transporter registration and contractor registration?

Yes, there is a difference between the official documents required for transporter
registration and those required for contractor registration.
FAQ

What are the consequences of canceling the Project Coordination Report?

After the coordination report is canceled, the following occurs:
● The project owner is notified of the cancellation.
● Printing of the coordination report is no longer available.
● The project site becomes available for coordination requests from other entities (government or private sector).
● The canceled report cannot be used to obtain a building permit.
FAQ

Can a special request be canceled after it has been created?

Yes, this can be done by reviewing the details of the special request and canceling it.
FAQ

Which major projects can have their project plans modified?

Project plan modifications are allowed only for Scheduled Major Projects and Non-Scheduled Major Projects.
FAQ

Will a new certified coordination report be issued if the project plan is modified?

Yes, a certified and updated Project Coordination Report will be issued after approval from the relevant authorities.
FAQ

Are electronic contracts verified?

Yes, they are verified by the Ministry of Justice.

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