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FAQ

What is the purpose of this service?

It is a service that enables users to search for and verify classified establishments.
FAQ

What is the role of the municipality/secretariat employee?

The employee verifies the original authorization letter against the attached letter in the request and either approves or rejects the request.
FAQ

What is the Scheduled Project Coordination Service?

A service provided to governmental and private entities across the Kingdom, allowing early notification of major construction projects by submitting a Scheduled Project Coordination request through the Balady portal. This request goes through a coordination and approval process, and a certified coordination report is issued if the authorities approve it. This report is a requirement for obtaining the building permit for the project.
FAQ

What is the validity period of the invoice for site reservation?

The invoice is valid for 5 hours from the time of issuance. If payment is not
completed within this period, the reservation request and site reservation will be
automatically canceled.
FAQ

What requests can be transferred from one authorized representative to another?

Only requests that are still in progress can be transferred; completed and canceled requests are excluded.
FAQ

What services are available in the Minister’s Office Communication Service?

This service allows users to:
● Communicate with the Minister’s Office
● Track the status of their requests
● Request follow-up on transactions
FAQ

What should be done if the application is rejected?

If the application is rejected, the applicant must review the reasons for rejection, correct any issues, and resubmit the application. The application status can be tracked through the Etmam platform.
FAQ

What should be done if the engineering office's information is incorrect?

To better assist you, please provide the following details: office name, office owner's name, engineering license number, and required document attachments.
FAQ

What should be done if there is a discrepancy between the land area in the title deed and the actual land area when requesting a cadastral decision?

To resolve this issue, please provide a screenshot of the error message and a copy
of the title deed through the technical support channels.

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