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FAQ
?Does the Building Compliance Certificate service require an engineering office
The beneficiary has the choice to obtain the certificate directly or through the engineering office.
FAQ
?Does the building occupancy certificate (construction completion) replace the Building Compliance Licensing
No, each certificate has its own requirements.
FAQ
Does the portal and its affiliated systems enable the user to modify their data?
User data can be modified by logging into the Balady platform, navigating to the profile, and selecting the "Edit" option
FAQ
Does the portal enable the user to customize services and add favorite services on the user page (services customization page, favorite services)?
A mechanism is available for customizing favorite services by accessing the desired service and clicking on the "Add to Favorites" icon. Beneficiaries can view their favorites by accessing their personal profile.
FAQ
Does user data automatically reflect in the profile on the Balady platform?
User data (name, date of birth, nationality) is automatically updated through integration with the Ministry of Interior.
FAQ
?How are the target areas for building compliance known
Through the Geographical Explorer of the Compliance Certificate via the Ministry’s website.
FAQ
How can a commercial establishment evaluation request be sent from the beneficiary to the engineering office?
After completing the self-evaluation, the beneficiary can send the self-evaluation
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.
FAQ
How can a location be shared via the platform?
When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.
side of the menu. Click on the icon and choose the appropriate sharing option.
FAQ
How can documents be uploaded?
The feature to attach required files and documents directly through the session has
been activated.
been activated.
FAQ
How can I check the status of my submitted request?
The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.
