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FAQ

?What is the Certificate of Building Compliance (CBC)

It is a periodic certificate issued to beneficiaries proving that buildings are free of the minimum limit of visual distortion, and adhere to the requirements and conditions contained in the Building Compliance Certificate Procedures Manual Draft
FAQ

What is the consequence of rejecting the authorization request by the delegate?

The authorization request is considered canceled, and if the delegate needs to be added to the same establishment, a new authorization request must be submitted by the account manager.
FAQ

What is the correct procedure for requesting a contract with an engineering office?

When the user clicks the "Request Contract with Office" button, the system redirects them to the Saudi Council of Engineers for contracting. This option only appears in the search results for engineering offices. Users can search for classified establishments using two methods:
1. Basic Search: Search for classified establishments by: (Certificate number, Engineering license number, Contractor/engineering office name, Unified national number)
2. Advanced Search: If the above information is unavailable, search by: (Classification type (mandatory), Classification field (mandatory), City (mandatory)). The user can use additional filters for more precise results: (Establishment activity, Certificate grade, Certificate expiration date, Establishment phone number, Service).
FAQ

What is the correct procedure to request a contract with an engineering office?

When the user clicks (Request Contract with Office), the system redirects to the Saudi Council of Engineers for contracting. This option appears only in search results for engineering offices.
FAQ

?What is the difference between a building occupancy certificate and a compliance certificate

The building compliance certificate is a periodic certificate concerned with some requirements for the site, the building, and the manifestations of visual distortion, while the occupancy certificate is a one-time certificate concerned with verifying the
FAQ

What is the difference between major projects and unscheduled projects?

The difference is that unscheduled projects follow these specific procedures:
● Emergency project coordination requests can be submitted at any time during the calendar year.
● Project right-of-way maintenance is required.
● The Mayor’s approval is required based on the municipality’s settings.
FAQ

What is the difference between the Electronic Appointment Booking Service and the Virtual Visit Service?

The Electronic Appointment Booking Service allows beneficiaries to schedule an
appointment via the Balady platform to visit the municipality or local office for
services that require an in-person appointment. In contrast, the Virtual Visit Service
enables real-time communication with a municipal employee via video call without
scheduling an appointment or visiting the municipality. Currently, this service is
available in Jeddah Municipality and Qassim Municipality only.
FAQ

What is the duration of the coordination process?

The duration of the coordination process is determined by the Infrastructure Projects Coordination Office based on its discretion. Coordination and approval entities must provide their responses to incoming requests within this period when they receive a new request requiring their input.
FAQ

What is the Engineering Offices Inquiry Service?

It is a service that allows the public to inquire about engineering offices, providing details on contact information, working hours, location, and the activities carried out by the establishment.
FAQ

What is the evaluation process?

1. Access Balady Services and select (Project Evaluation Request) under City Service Providers Classification.
2. Fill in the Project Evaluation Request details.
3. Submit the request.
4. View the evaluation once approved by the officer; it will also be reflected on the search screen.

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