Electronic Appointment Booking

The employee verifies the original authorization letter against the attached letter in the request and either approves or rejects the request.

The service targets entities without a commercial registration, such as government agencies, charitable organizations, or commercial establishments that wish to appoint a representative whose information is not listed in the establishment's commercial registration.

The authorization request is considered canceled, and if the delegate needs to be added to the same establishment, a new authorization request must be submitted by the account manager.

It is considered valid once the delegate approves and accepts the authorization request.

The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.

It is a service that enables beneficiaries to book an electronic appointment to visit the Municipality or its affiliated municipalities in all regions of the Kingdom to complete the municipality's transactions.

The application data cannot be modified after it has been sent. The appointment can be canceled through the “Appointment Service” screen on the Balady site, or by choosing the “Cancel Appointment” option when clicking on the appointment confirmation link sent to the applicant in the text message. It can be done by informing the employee of the concerned department. During the telephone contact it will make with the applicant before the appointment.

Previously sent requests for an electronic appointment booking service can be accessed by viewing the “Appointment Service” screen on the Balady site, which can be accessed after entering the Balady site from the “Balady Services” menu, then the “E-appointment booking” screen, and then pressing the “Balady” icon. Start the service.

The system periodically sends text messages about the status of the application to the applicant, whereby it is notified of the current status and details of processing data or modifications - if available - and the status of the application can also be known by accessing the "Appointment Service" screen in the Balady site.

1. By entering the balady platform, then the (balady services) menu, then the (electronic appointment booking) screen, then clicking on the (start service) button, and then clicking on (add a new appointment). 2. Or by using the (balady) mobile app.