- Open the mobile app.
- Select the Apps menu → Individual Municipal Apps
- Select Certified Observer.
- Sign in via National Single Sign-On (Nafath) or Balady Account.
- Start the service → Select the municipality.
- Fill in the Certified Observer application details and submit the request.
- Complete the training at Balady Academy.
- Issue a Freelance Certificate (optional).
- Once the application is approved and all requirements are met, the Certified Observer can begin monitoring through the Momtathl app.
Link to download the Balady app and start the service :
For more details, please refer to the following link
None.
How can I contact customer support if I encounter a problem or technical issue?
You can contact customer support through the available channels on the "Mumathil" platform, such as phone, email, or live chat.
Is there a limit to the number of reports I can submit?
No, there is no maximum limit, but all reports must be accurate and reliable.
Will I be notified when my reward is credited?
Yes, you will be notified through the platform once the reward is deposited into your account.
How can I update my personal information on the platform?
You can update your personal information through your account on the "Mumathil" platform.
What happens if I repeatedly submit inaccurate reports?
Repeated inaccurate reporting may result in the suspension of your account.
How is the accuracy of reports verified?
All reports are reviewed by the relevant authority to ensure accuracy and prevent duplication. An integrated electronic monitoring system ensures no inaccurate or malicious reports are accepted.
Can I use the "Mumathil" platform on my mobile phone?
Yes, the platform can be accessed from any device connected to the internet, including mobile phones.
What legal responsibilities does a certified observer have?
A certified observer is legally responsible for the accuracy of submitted reports and must avoid submitting any false or misleading reports.
Can the Ministry suspend my account?
Yes, your account can be suspended if you fail to follow reporting standards, repeatedly submit inaccurate reports, have conflicts of interest, submit malicious reports, or violate the platform policies.
What happens if I submit a false or malicious report?
Malicious reports violate the policies. You may face legal responsibility, and your certified observer account may be suspended.
