What is the procedure in the event that the cadastral decision of the land granted by the "Sakani" platform does not appear?

In order to be able to serve you better, please provide us with the following data: a copy of the contract, plan number, plot and coordinates, and if the application is sent from the "sakani" platform, it does not require the issuance of a survey decision in my country, but when applying through the client, it is required to issue a survey decision through the "balady" platform.